Gong
Gong.ioExternal reviews
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Easy to Use & Great Insights
What do you like best about the product?
Being able to search calls for specific phrases, search by prospect or account, etc.
What do you dislike about the product?
The only thing I would add would be a feature that highlights calls from across the org that the AI identifies as having a lot of green flags. There are so many great conversations and nuggets, but they're often lost in the sheer volume of calls unless someone manually calls them out.
What problems is the product solving and how is that benefiting you?
Playback, note taker, sales enablement
Simple, effective tool
What do you like best about the product?
I use gong daily. We use it to record all of our calls and to review calls being handed off by other team members. I use the transcript function all the time and love the commenting features.
What do you dislike about the product?
Nothing that I dislike as of yet! It's a pretty straightforward product
What problems is the product solving and how is that benefiting you?
Saving time + giving insight on calls I can't be on before going into the next one. It is a part of my daily process
Best Sales NoteTacker and Insights
What do you like best about the product?
Gong allows users to go back and understand calls, while also providing helpful quick insights about topic categories, keywords, speaker %, and more.
What do you dislike about the product?
The spelling and voice to text is sometimes not accurate.
What problems is the product solving and how is that benefiting you?
Taking manual notes while listening to prospects on a call.
Gong is arguably one of the MOST POWERFUL sales tools ever created!
What do you like best about the product?
The transcription feature, keywords, analytics and the way you can view your recordings
What do you dislike about the product?
That I can't edit transcript - sometimes I want to copy and paste the text so being able to fix it in-app would help
What problems is the product solving and how is that benefiting you?
Tracking all of my sales calls and video recordings. The keywords, topics and transcription is awesome.
Recommendations to others considering the product:
Use all of the tools- lean in
Exactly what you want!
What do you like best about the product?
It helps capture all the calls and video meets. Going back and reviewing the calls are made simple.
What do you dislike about the product?
Sometimes the calls dont appear in Gong as fast as I would like them to.
What problems is the product solving and how is that benefiting you?
It helps me and my team to go back and review any calls or meetings to grasp the information.
Creates the opportunity to listen to old calls to learn from mistakes
What do you like best about the product?
Creates the opportunity to listen to old calls to learn from mistakes. Along with that, because of it recording the conversation I can go back and take notes afterward instead of during the conversation.
What do you dislike about the product?
The only thing I dislike is it takes 15+ minutes for the call to be logged in gong so if I am in a rush to listen right after the call it can put me in a kind of bind.
What problems is the product solving and how is that benefiting you?
Gong is solving the problem of forgetting to take notes or forgetting what the person on the other end of the phone said after you've hung up. I do that quite a bit.
Recommendations to others considering the product:
Learn the ins and outs of it to help you succeed
Great for training and client follow up
What do you like best about the product?
I like being able to come back into the recordings of my software demos to get clarification about future questions to ask or understand the reason behind the reason. I feel confident going into my demos knowing if I don't catch a certain word or phrase and I have already asked multiple clarifying questions, I can go back and review. what was said to try and understand a better angle to work or create a follow up email with clarifying questions.
What do you dislike about the product?
Im not really a fan of the transcripts, they are not 100% accurate as you would imagine but they are not a deterrent because you can search by key words to help find a moment in time you need to refer back to.
What problems is the product solving and how is that benefiting you?
Gong solves the issue of feeling like I have to write all my notes during the presentation. The recording provides relief knowing I have all the reference points to make and helps me actively listen better.
Recommendations to others considering the product:
Unless you as an individual are finacially free, gong will help. In the off chance you are financially free and work just for fun but care even the slightest about your production, Gong.io is the perfect companion and stores everthing for you.
Best Automated Recordings and Insights
What do you like best about the product?
Gong organizes everything so well - points of interest, automatically grouping together calls with the same people... it's just great. A step above Fireflies which was my previous solution.
What do you dislike about the product?
Nothing comes to mind - it's an all-around improvement from previous solutions I've used.
What problems is the product solving and how is that benefiting you?
Recording client calls so we can learn from them - specifically getting both the audio and video, and automatically flagging certain topics as key points to look into.
Fantastic
What do you like best about the product?
Gong helps me be more effective in a faster way.
The ease of use and speed of the platform really allows for greater 'deal intelligence' and quicker insights.
The ease of use and speed of the platform really allows for greater 'deal intelligence' and quicker insights.
What do you dislike about the product?
Adding recognition of different languages and their translations to the product would allow for a wider and cross-country use of the platform.
There's really not much to dislike about gong!
There's really not much to dislike about gong!
What problems is the product solving and how is that benefiting you?
Allows me to:
-Focus more on the interaction with the customer.
-Prep for meetings faster and more accurately.
-Hear any other interactions my prospect had with us in the past.
-See what's working best in my company.
-Never miss a follow-up action.
and many more..
-Focus more on the interaction with the customer.
-Prep for meetings faster and more accurately.
-Hear any other interactions my prospect had with us in the past.
-See what's working best in my company.
-Never miss a follow-up action.
and many more..
Recommendations to others considering the product:
Go for it!
The Best on the Market and a Game Changer for Coaching
What do you like best about the product?
Intuitive and User Friendly UI
AI does a good job flagging important topics and red flags.
Integrates easily with G-Suite
Easy set up and ongoing support.
More complete tool than others I've used
AI does a good job flagging important topics and red flags.
Integrates easily with G-Suite
Easy set up and ongoing support.
More complete tool than others I've used
What do you dislike about the product?
Doesn't capture touchpoints and conversations that contribute to moving a deal forward outside of emails, meetings, and phonecalls. No way to add LinkedIn messages, log SMS conversations, or in person meetings which can mean missing datapoints for the AI.
What problems is the product solving and how is that benefiting you?
Sales is hard. Gong allows our sales reps to get judgement-free coaching and learn from their peers. It allows them to see what they're doing well in their conversations and what they need to improve on from a neutral perspective. It also is helping out leadership team better understand where our deals go off the rails and why, and how to differentiate them from winning deals earlier in the sales process. Basically, it helps us replicate successes on future opportunities by helping us identify what wins and what loses.
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