Gong
Gong.ioExternal reviews
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GONG is like a bank of my client conversation details.
What do you like best about the product?
Keeps track of my most valuable client conversations.
What do you dislike about the product?
Transcripts do not capture the exact spoken words from time to time.
What problems is the product solving and how is that benefiting you?
GONG helped me capture details within the call that has a big impact on my potential sale.
Recommendations to others considering the product:
I highly recommend new users to utilize the meeting recording features of GONG as it greatly helps retain much-needed info/details on your line of work/business.
Streamlined Call Management Solution
What do you like best about the product?
I love how easy to use Gong is right out of the box. The integrations with Gainsight and Slack are also very useful to the way the company I work for operates.
What do you dislike about the product?
So far I have not had a bad experience. There are times when I have forgotten to add the assistant to a call, but my company admin was able to upload the recorded file.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to keep better track of my calls in one location. Additionally, I can share something such as a training or onboarding call with a client for them to continue to use in the future.
Recommendations to others considering the product:
Consider Gong if you frequently use video or standard calls to communicate with clients or users.
Wonderful way to analyze your conversation
What do you like best about the product?
Gong builds stronger conversations daily
What do you dislike about the product?
I May end up over-analyzing performance!
What problems is the product solving and how is that benefiting you?
Gong solves the pain of deal recording, analyzing conversations, tracking points said by both parties, and has a strong deal analysis enabling those like myself in sales to navigate the next steps.
Fantastic software! Great for review conversations and helping the sales process!
What do you like best about the product?
The transcripts and how easy it is to snip a call and sent it out to clients.
What do you dislike about the product?
Note taker sometimes jumps in randomly on teams calls.
What problems is the product solving and how is that benefiting you?
Reviewing sales calls and sending recording demos.
Must have tool for any sales team!!!
What do you like best about the product?
Love the ability to go back and listen to my recordings and share calls with customers. Also the stats (Talk ratio, interactivy) behind the call help improve how I run my calls.
What do you dislike about the product?
Cant think of any downsides. They only thing i come across is the transcript sometimes are inaccurate, mainly find this is when i was unable to understand what the client said.
What problems is the product solving and how is that benefiting you?
Gong allows me to go back and pick up on pieces of information I may have missed during the conversation. Also give me the ability to self coach ie what i should of asked, and where I can make changes to my talk track.
Helped a lot with Sales Onboarding, Note taking, Quality check, Meeting Prep
What do you like best about the product?
It's super helpful for new sales candidates to onboard. By watching experienced salespeople take calls, a lot of product, style and sales learning can happen at speed.
Instead of focusing on note-taking, we can listen to prospects with attention and can watch the recordings later.
Managers can watch recordings and provide valuable feedback. The speed at which they can watch, skip etc helps a lot.
English script that gong generates helps to guess what someone said in case of a voice break or bad connection.
Helps people who didn't attend the previous call but joined the next meeting to be more prepared. Also learnings are not lost in translation.
Instead of focusing on note-taking, we can listen to prospects with attention and can watch the recordings later.
Managers can watch recordings and provide valuable feedback. The speed at which they can watch, skip etc helps a lot.
English script that gong generates helps to guess what someone said in case of a voice break or bad connection.
Helps people who didn't attend the previous call but joined the next meeting to be more prepared. Also learnings are not lost in translation.
What do you dislike about the product?
To listen-in live, It is hard to find team members' meetings. On google cal, you can see them but gong makes it very difficult to find them on gong.
Filter tags can be better. Filtering by stage of opportunity is confusing with text/word search.
Filter tags can be better. Filtering by stage of opportunity is confusing with text/word search.
What problems is the product solving and how is that benefiting you?
Way better Onboarding for new sales candidates. Way better way to communicate learnings with team members. Way better way to take notes, make comments. Way better way for managers to listen in and give feedback.
Recommendations to others considering the product:
Def worth investing in Gong if you're training sales, onboarding and for cross-team collab.
Unbelievably helpful tool for onboarding, deal management, and training!
What do you like best about the product?
- Analytics and coaching recommendations
- Transcription
- Automating next steps
- Reminders for following up
- Sharing call recordings with colleagues and prospects
- Transcription
- Automating next steps
- Reminders for following up
- Sharing call recordings with colleagues and prospects
What do you dislike about the product?
- Would be very interesting to see insights about commonly used words/phrases from prospects that could predict deal outcomes.
- Additional coaching features
- Deal predictions/expected value
- Additional coaching features
- Deal predictions/expected value
What problems is the product solving and how is that benefiting you?
- Incredibly helpful to keep me focused on demo conversations vs. note taking.
- I always review previous conversations before going into subsequent deal stages
- I always review previous conversations before going into subsequent deal stages
Gong is a great for reviewing calls. It is a must have for a sales team!
What do you like best about the product?
Listening to sales calls and being able to search key words said.
What do you dislike about the product?
It can feel overwhelming all the content & things you can do but that is good because it has more complexity for those that need it.
What problems is the product solving and how is that benefiting you?
Getting better at sales.
I have used it a few times and love the feedback I can get
What do you like best about the product?
Getting feedback right after I get off the call.
What do you dislike about the product?
So far I have not found many things that I dislike
What problems is the product solving and how is that benefiting you?
It is helping me figure out how much more I need to let my prospect talk
Recommendations to others considering the product:
None
An excellent tool
What do you like best about the product?
I think that's really important to listen how was my performance in the calls. And with GONG a get to know what I need to improve and what was positive in my talk with the customers. It's an intuitive tool and since the first day, I didn't have difficulties using.
What do you dislike about the product?
I don't see any point that I dislike with GONG
What problems is the product solving and how is that benefiting you?
I don't need someone sending me the recording of my calls, with GONG as soon as I finish my call I can already evaluate and hear what was said and see my performance
Recommendations to others considering the product:
It's too simple, intuitive and easy for using
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