Gong
Gong.ioExternal reviews
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Make Call Recaps More Productive
What do you like best about the product?
I can't say enough great things about Gong! After working in client services for 4 years and attempting to take handwritten notes on calls regarding action items, there was always the risk of things being missed or forgotten. Gong records the call and then after sends a recap that includes the action items that were discussed! Not only is this a huge time saver which gives me more time in my day to do my job, but this also ensures that any action items discussed are highlighted so I can make sure nothing slips through the cracks. Very grateful to have this tool!
What do you dislike about the product?
Nothing that I can think of! Really strong tool that I'm always glad is on the zoom call with me. I would love to see more keywords flagged for the action items call out - but that can get pretty tricky and lead to more being flagged than is actually an action item...so no current changes recommended haha.
What problems is the product solving and how is that benefiting you?
Listing out action items, being able to refresh my memory before calls, hold teams accountable for certain tasks, and outline call recaps quickly and easily to clients and other internal teams.
Love Gong!
What do you like best about the product?
Transcripts, built in score cards, trackers
What do you dislike about the product?
Sometimes the transcripts aren't perfect
What problems is the product solving and how is that benefiting you?
Allows me to quickly read transcripts/listen to team members calls
I think Gong is amazing tool to reference your call, and areas of improvement from your calls.
What do you like best about the product?
I love how not only are all your calls immediately available to reference, but they can be shared and accessed anytime. There are so many useful uses for Gong.
What do you dislike about the product?
I think the mp3 link is least useful as I never seem to be able to get that to work. I'm not sure why it's there, but it doesn't affect the overall experience of using Gong for myself.
What problems is the product solving and how is that benefiting you?
I can't think of any problems that Gong is having aside from the mp3 link not working. Regardless, I've never had issues with the size of the less compressed file and accessing it.
Recommendations to others considering the product:
It's one of the best tools for refining calls/quality control/taking notes for a call. It's a fantastic tool that many more companies should be using.
Great to Analyze Calls
What do you like best about the product?
I love that I can listen to calls at different speeds, see the call transcribed, see "take-aways" and key themes from the call. Having all of this synthesized is extremely helpful when reviewing how a call went and what follow-ups I need to take action on. The audio is great and the tool is very smart on picking up on the language.
What do you dislike about the product?
For the most part, I like everything about this tool. The only issue is that sometimes the transcription misses words or misinterprets words.
What problems is the product solving and how is that benefiting you?
Gong is helping me quickly understand main themes of a call and takeaways for myself. I use the playback feature a lot in additional to the analytical portion.
Powerful tool
What do you like best about the product?
Call transcriptions & key words! Really cool alert feature.
What do you dislike about the product?
Nothing at all to my knowledge! I'm not a primary user though.
What problems is the product solving and how is that benefiting you?
It serves as a record of calls as opposed to notes, which can vary a lot between people.
Gong - Use it
What do you like best about the product?
I like how there are bars that show who is speaking. Very useful.
What do you dislike about the product?
As an SDR, this isn't as useful as it would be for an AE. I see the value for an AE but SDRs don't need it as much as an AE would.
What problems is the product solving and how is that benefiting you?
We are human, we miss important details when having a conversation with anybody. The fact that we can get back to a conversation is important and necessary.
Recommendations to others considering the product:
If you're in a position where you need to go back and relisten to calls/conversations, use Gong.
Very intuitive
What do you like best about the product?
Many things like the transcription are accurate. The sound recording is excellent.
What do you dislike about the product?
We call Spanish-speaking people. The transcription doesn't work there.
What problems is the product solving and how is that benefiting you?
Giving my company keywords we use to sell the product we have.
Recommendations to others considering the product:
N/A
Captures accurate speech to text
What do you like best about the product?
The fact it can recognize what is actually being said during the meetings. Our company uses Go-to meetings and a lot of times, when we review the notes of what was said, it is just inaccurate
What do you dislike about the product?
I think the only downside I see in the product is the automated voice it uses. It is most times scratchy but after that part it does the job good!
What problems is the product solving and how is that benefiting you?
As mentioned before, I like the fact is can recognize the words coming out my mouth. I'm a soft speaker so the fact it detects the words with my voice is pretty great!
Amazing experience with Gong, definitely will refer
What do you like best about the product?
Snippets within the Gong software itself and also very convenient for comments/feedback etc.
What do you dislike about the product?
Nothing that I dislike about the Gong application
What problems is the product solving and how is that benefiting you?
Documentation, and creating a repository for future
Helpful insights and game tape to improve your craft
What do you like best about the product?
Being able to listen back to calls and pick up on things I didn't catch in the moment
What do you dislike about the product?
Some of the integrations or people for each deal don't connect
What problems is the product solving and how is that benefiting you?
Game tape for calls, ability to share and get feedback to improve, ability to share with customers to use for reference or if someone wasn't able to attend
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