Gong
Gong.ioExternal reviews
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Future of CRMs
What do you like best about the product?
Call recordings, emails check, and the one-stop checklist for any sales person.
What do you dislike about the product?
The search button/results.
This often does not show the accounts/calls that one is looking for.
This often does not show the accounts/calls that one is looking for.
What problems is the product solving and how is that benefiting you?
being the one-stop guide to refer to all customer interactions.
Recommendations to others considering the product:
Good tool.
Gong has been pinnacle in listening to calls and getting sales insights
What do you like best about the product?
Gong has consistently been the one app that my AE's continually praise for ease of listening to calls & tracking sales.
What do you dislike about the product?
Please provide a cheaper service option! Haha
What problems is the product solving and how is that benefiting you?
Ease of use in sales call recordings and insights
Recommendations to others considering the product:
Just Do It! So worth it!!
Simplify Your Life
What do you like best about the product?
Gong makes building call libraries easy! When onboarding, this is beyond helpful. Before Gong I was doing this manually. With Gong, I can search on keywords, isolate snippets, and create scorecards to use in specific scenarios at specific times to capitalize on the area of focus or opportunity for any person on my team. It makes it easy to work with larger teams and scale teams as well. The alert emails tell you everything from missed opportunities, strong calls, to what you're missing in your pipeline (what you don't want to miss) . The technology is great, but what's truly special about Gong is their team and their commitment to your success. I've had team members brainstorm my team goal challenges, which is completely outside of their objective to teach me how to use the tool. You can't go wrong with this company - So much to love!
What do you dislike about the product?
There isn't a lot I dislike about Gong. The transcripts sometimes pick up phonetic words which don't make sense singularly, but collectively it's fine. I just don't see how any sales team can be as effective without it.
What problems is the product solving and how is that benefiting you?
Gong has helped us to build stronger pipelines, identify our ideal client profile, get team members up and running faster, and helps us scale. They've been a dedicated partner, committed to our success as a business.
Recommendations to others considering the product:
Get it!
Great for listening to recorded calls!
What do you like best about the product?
I like how it automatically transcribes speech, and I can easily find key points in conversations it records
What do you dislike about the product?
I dislike actually using it in a meeting, it tends ot have issues and crash meetings.
What problems is the product solving and how is that benefiting you?
Allowing me to listen to recorded calls.
Super easy to use! Great experience so far.
What do you like best about the product?
The most helpful part of Gong is the actionable pieces of advice that they include in the email recap of the call. I actually get to apply it!
What do you dislike about the product?
I haven't experienced any downsides yet!
What problems is the product solving and how is that benefiting you?
Gong records my calls, and reports back to me with any promises I made to my customers.
Incredible Product
What do you like best about the product?
I simply love having recorded calls all in one place.
What do you dislike about the product?
I only dislike how many calls my company has - there are more than I could ever listen to! (I don't truly dislike this). It simply means that more of my time using Gong is spent digging through options. The paradox of choice!
What problems is the product solving and how is that benefiting you?
Gong is improving ramp times by allowing new members to the team to hear how more senior leaders talk about the product and represent our values in front of customers.
Best Call Review Insights
What do you like best about the product?
Speaking time insights, topic breakdowns, being able to add comments to calls for coaching.
What do you dislike about the product?
Being a relatively new Gong user, I've haven't encountered anything I dislike so far.
What problems is the product solving and how is that benefiting you?
Gong makes it a lot easier for my sales team to review calls and provide feedback to each other.
Recommendations to others considering the product:
It's a no brainer tool for your sales org.
Gong review
What do you like best about the product?
shows the ratio of prospects/ sdr/ae talking, ability to speed up or slow down
What do you dislike about the product?
sometimes poor transcripts from call, but not a deal-breaker
What problems is the product solving and how is that benefiting you?
being able to revisit a call and making sure its a qualified lead based off conversation
Great efficiency platform for onboarding and coaching effectiveness
What do you like best about the product?
Gong is a great onboarding and coaching tool... I can't make it to every one of my reps' calls, so I love the ability to go back and listen to calls after the fact. The verbatim transcripts are also very useful. I like that I can call out certain parts of the call to let reps know when they do an excellent job or where this is room for improvement. It's also a great efficiency tool for the reps because everything is tightly integrated w/Saleforce, so reps do not have to take the time to log their meeting notes separately - it is automated and captured for them - significantly cutting down on the administrative burden of logging activities in the CRM - freeing them up to make more calls, send more e-mails, conduct more meetings, send more proposals and negotiate more contracts.
What do you dislike about the product?
Gong is a robust tool and takes a decent investment of time to get the most out of the tool. I know there is so much more I could be/should be utilizing, but as a CRO that is pulled in many directions focusing on many competing priorities, I sometimes find it difficult to prioritize the amount of time I need to dedicate to becoming a power user.
What problems is the product solving and how is that benefiting you?
Our business is highly transactional in nature, so forecasting is often a challenge. Visibility is fairly limited as we start to look out in the future beyond the current quarter. Gong highlights the number of touch points we have with customers and alerts the sales management team when their are deals at risk - either due to lack of touch points or lack of multi-threading.
Recommendations to others considering the product:
Gong is a tremendous tool and should be considered by any sales leader looking to build a best-in-class tech stack.
After my company switched to Gong from SalesLoft, I was very impressed with Gong.
What do you like best about the product?
Logging "Action Items" in recordings. Very helpful!
What do you dislike about the product?
Haven't run into anything bad so far. .
What problems is the product solving and how is that benefiting you?
Creating reliable transcripts and recordings so that I don't have to focus on note-taking as much during a call.
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