Gong
Gong.ioExternal reviews
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Good library for reference
What do you like best about the product?
Searchable library; TRANSCRIPTS! Seeing different reps approaches to calls. Ease of use in finding categories of calls. Haven't used a competitive offering except zoom recordings (or worse, public web recordings.
What do you dislike about the product?
Lots of wait and hold time at beginnings of calls; wish this could be edited out. would be too time consuming to edit every call, so not much to be helped.
What problems is the product solving and how is that benefiting you?
Product education; objection anticipation.
User Friendly & Immersive.
What do you like best about the product?
- It allows me to capture everything I need.
- Accurately depicts transcript.
- Accurately depicts transcript.
What do you dislike about the product?
- Occasionally there's a small buffering time but this is very negligible.
What problems is the product solving and how is that benefiting you?
It allows me to focus on my talk time vs customer talk time & helps me realise the topics I need to focus on. It makes me more efficient.
Recommendations to others considering the product:
Definitely get on board
Exceptional Product
What do you like best about the product?
I see Gong as being an absolutely invaluable tool in my day-to-day work and I don't know how I'd do my job without it. Gong is intuitive, has a beautiful design, excellent technology and really provides the transparency I need across my customers, cross-functional partners and team members. I see Gong as a must-have within a SAAS software stack.
What do you dislike about the product?
Very little, sometimes it doesn't pick up my Irish accent in the best way :)
What problems is the product solving and how is that benefiting you?
Full visibility across prospective client base, current client base, and cross-functional teams. I find it invaluable when working with some of my companies biggest clients, ensuring we're totally across every aspect of their relationship with us.
Recommendations to others considering the product:
Bring it on board
Excellent Tool to improve call qualities
What do you like best about the product?
1) Intuitive interface
2) Allows us to create libraries with our best calls
3) Allows agents to search for calls from their team members which facilitate the shadowing sessions.
2) Allows us to create libraries with our best calls
3) Allows agents to search for calls from their team members which facilitate the shadowing sessions.
What do you dislike about the product?
1) It doesn't have a real-time recording
2) The transcript is not the best yet
3) It's not easy to send a call link to agents
2) The transcript is not the best yet
3) It's not easy to send a call link to agents
What problems is the product solving and how is that benefiting you?
1) Shadowing sessions
2) Flexibility to listen and save good calls and bad calls for further analysis and take action
3) Insightful activity breakdown
2) Flexibility to listen and save good calls and bad calls for further analysis and take action
3) Insightful activity breakdown
Gong, just what we needed to improve telephone sales
What do you like best about the product?
This program allows me to archive and access all the calls made, both in audio and text, so I don't lose any detail of the call. It also allows not only calls, but also videoconferences, which makes it closer to our customers. The automatic analysis of each call, its duration and quality, allows us to improve every day the sales strategies of the department, achieving a significant increase of the same.
What do you dislike about the product?
The quality of video calls is not the best, which is an unfavorable point for the program. Its interface is not one of my favorites, as I tend to get confused to find the calls and files I'm looking for. The transcription of the calls can also be improved, as it sometimes has flaws and bad wording, which makes us lose time when analyzing them.
What problems is the product solving and how is that benefiting you?
We started using this software in the company and we have obtained immediate results in our telephone sales, since it allows us to make calls, record them and listen to them later, getting to know the strengths and weaknesses of our sales team. I love being able to write comments during the call, because it allows us to write down every detail of the call, without losing the communication.
Recommendations to others considering the product:
Undoubtedly it is a software that we recommend in our organization for the results we have obtained with it. It has allowed us to recognize the funnels that we had in our calls and conversations with customers and that did not allow us to move forward with sales. Now our sales increase every month, achieving happier customers and a much more dedicated work team.
very helpful!
What do you like best about the product?
great for notetaking, for listening to peer's calls and for learning, follow up actions
What do you dislike about the product?
the calls' transcript aren't very accurate
What problems is the product solving and how is that benefiting you?
notetaking time-consuming and the way it reminds us to act on follow-ups after calls.
Great tool to maximize your impact
What do you like best about the product?
Auto detection of keywords and topics!!!
What do you dislike about the product?
User interface not so intuitive in my opinion
What problems is the product solving and how is that benefiting you?
It's helping imprve my selling skills
Great way to review calls and improve my skills
What do you like best about the product?
The fact that I can go through my calls and see the areas of improvement that can be made. Also, I can see the areas of conversations that I might have missed during the call.
What do you dislike about the product?
As I have been going through the Gong there is not much that I have to dislike currently, one thing that I would like to suggest is to be able to share the call directly on to my email after the call is made.
What problems is the product solving and how is that benefiting you?
For personal growth within the industry of sales and to enhance my knowledge of business that I work with through Teleperformance and Google. I can understand what is required as an individual in driving my personal and business goals through Gong and the interaction Stats.
Recommendations to others considering the product:
The ability to improve in communication and key areas of growth.
AI Tech Harness for Maximum Sales Pitch Optimization!!
What do you like best about the product?
The transcript, my entire career I have mulled over call recordings and have had to run them into scripts, gong saved me that hassle.
What do you dislike about the product?
It is perfect for what it is used for, not much bad to say about it.
What problems is the product solving and how is that benefiting you?
Gong makes following talk tracks so easy.
Great product that has improved training and visibility across our team
What do you like best about the product?
* Intuitive and performant UI
* Provides a lot of value across our team
* Product seems to be going in a positive direction
* Provides a lot of value across our team
* Product seems to be going in a positive direction
What do you dislike about the product?
Can't think of anything we dislike. Overall it works great.
What problems is the product solving and how is that benefiting you?
Gong helps us understand opportunities in our sales process. As an executive, I like the visibility it gives me into what deals are in progress and how our team is doing.
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