Gong
Gong.ioExternal reviews
6,454 reviews
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Usability is great
What do you like best about the product?
that you can get insights from other rep calls and learn from what they are doing. I think the added features of seeing who is talking and for how long is also a good insight.
What do you dislike about the product?
nothing in particular. i havent used it enough to really find a fault in it.
What problems is the product solving and how is that benefiting you?
missing the office aspect of overhearing people and their sales pitches and talk tracks. This makes me a bit more aware of what my counterparts are doing.
Recommendations to others considering the product:
.
Gong has been a great tool.
What do you like best about the product?
The transcripts are great I trust them for note-taking. It lets me focus more on the client. Also, the deal tracking is great nothing slips through the cracks.
What do you dislike about the product?
So far the only thing I don't like is the voice recording that announces that the call is being recorded. I wish it was not so computer sounding.
What problems is the product solving and how is that benefiting you?
Deal tracking. Call transcribing
easy to use
What do you like best about the product?
I like that GONG is really user friendly
What do you dislike about the product?
it is hard to change the text or the name of the person in the call - if there has been a mistake
What problems is the product solving and how is that benefiting you?
our whole team is getting better at making calls and making sales
Take your team calls to the next level
What do you like best about the product?
Allows you to listen to all the calls from your team, and uses AI to look for key topics and areas that they need to improve. You can use call transcripts to avoid note-taking so your reps focus on what matters most: the customer.
What do you dislike about the product?
Integration with your current systems can get a bit tricky. Also for reps that have bad habits, implementing the tool can produce a negative sentiment about how their work is going to be evaluated.
What problems is the product solving and how is that benefiting you?
It helps us greatly in Sales Enablement because you can share easily with your new hires how good looks like with real-life examples. You can listen to calls that target a particular pain point your team is currently having and monitor if they are improving after a coaching session.
Recommendations to others considering the product:
Make sure all your systems, CRM, email services, etc are compatible with Gong so you can use it to the fullest potential.
The Benefits of GONG :
What do you like best about the product?
This tool give you real-time experience to learn listening to your colleagues how they approach roadblocks from customers or challenges that may occur. If oi can not attend a meeting you can always go back and listen to the meeting on GONG. you don't need a write-up from a colleague. I highly recommend this tool is the best I've seen in a long time
What do you dislike about the product?
The only challenge is that if there are multiple calls they are not all in the same area it's dates so you might have to hunt around for follow-ups
I would love to see them all connected together.
I would love to see them all connected together.
What problems is the product solving and how is that benefiting you?
1st it solves for training salespeople and engineers and leadership as to any gaps in the employee or where they can help the coach to succeed. It also helps sales reps if they can't attend the actual call they can go back and listen and offer additional support to the client.
The Virtual Assistant you didn't know you needed
What do you like best about the product?
I like that you can review all recorded meetings including any screen sharee and any shared chats & links (only on zoom though, not yet on google meets).
What do you dislike about the product?
The announcer is loud and oftentimes talks over a conversation.
What problems is the product solving and how is that benefiting you?
Tagging action items and creating snippets is pretty useful. It's also great for creating video-recorded tutorials and workshops to share later.
Very useful app!!
What do you like best about the product?
I'm new in my role and Gong allows me to speed up my training by hearing previous calls that cover similar topics.
What do you dislike about the product?
Honestly, there isn't anything I dislike.
What problems is the product solving and how is that benefiting you?
Improved training effectiveness, maintaining a library of topics.
Forget shadowing calls
What do you like best about the product?
The best part of Gong is being able to shadow the orgs best content. For us, we have several great calls saved to represent the entire sales cycle, verticals, and specific technologies mentioned. Gong creates a self-sufficient training and enablement portal for reps to consume content with ease. You can download the Gong app and listen to calls similar to the way you can listen to a podcast. Brilliant!
What do you dislike about the product?
Only thing that could improve (and I'm sure it will over time) is the transcripts. Would love to be able to copy and paste portions of the call without fear that the AI isn't perfect. Other than that - no other downsides! There are so many functionalities that cover all areas I need.
What problems is the product solving and how is that benefiting you?
Listening to my organizations best practices and hearing it multiple times over from different people and with different styles. Gong helps me learn at my own pace and pick up where I left off.
Recommendations to others considering the product:
It is useful if you are looking to avoid the "lone wolf" mentality in your sales org.
So helpful for anyone in or adjacent to sales.
What do you like best about the product?
Recordings are automatically uploaded and stored for external calls throughout the org. Having that repo is so helpful when I need to review any calls, either mine or my peers.
What do you dislike about the product?
I wish that external emails weren't sent without my knowledge because I don't appreciate sending clients with auto-reminders.
What problems is the product solving and how is that benefiting you?
I need more context when I speak with a new prospect, and that prospect has a lot of touch points wiht different people, and gong lets me provide a better experience by recording the calls and giving me auto access to them.
I like Gong!
What do you like best about the product?
I'm using Gong at an accelerated rate. I love being able to review action items from any meeting.
What do you dislike about the product?
The transcription makes errors sometimes.
What problems is the product solving and how is that benefiting you?
I can't forget what I hear in meetings now.
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