Gong
Gong.ioExternal reviews
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Great Tool for Team Meetings
What do you like best about the product?
I like being able to bookmark specific pieces of the conversation and send it to a coworker to review the section. I like that you can search company calls and create folders to bookmark best practices.
What do you dislike about the product?
I'm a fan of the platform. At first, I had a few hiccups getting logged and and ensure all of my calls were being recorded, but we found out it was a permissions issues.
What problems is the product solving and how is that benefiting you?
Gong allows us to be able to go back and review the specifics of a meeting - it's like an instant reply. It also allows us to share conversations with someone when they are out - preventing a delay in meetings and timelines.
Love gong, critical part of an efficient GTM tech stack
What do you like best about the product?
- Auto-transcript
- Auto linking
- AI insights
- Auto linking
- AI insights
What do you dislike about the product?
- There are a lot of features that I don't know how to use
What problems is the product solving and how is that benefiting you?
Helps solve coaching and mentoring
Makes providing coaching much easier and more efficient
Helps tactical sales training
Makes providing coaching much easier and more efficient
Helps tactical sales training
Recommendations to others considering the product:
Highly recommend
Account Manager
What do you like best about the product?
I get to see the best sellers in my organization perform.
What do you dislike about the product?
The annoncement "This call may be recorded for training and coaching purposes" really throws off the conversation, it interrupts the client and make the intro of meetings clunky
What problems is the product solving and how is that benefiting you?
I helps me to know what other customers in my industry are facing, it allows me to listen in to pain points that similar customers are facing around the country. Which in turn allows me to be more relevant to my customer
It's great
What do you like best about the product?
I like that I can listen to my calls and improve my skills through listening to my technique
What do you dislike about the product?
I feel a little nervous about having the notetaker in there, it just makes me feel like I'm performing to an audience
What problems is the product solving and how is that benefiting you?
It is helping us with bandwidth for training new recruits and showing off best practices to other sales reps
My review
What do you like best about the product?
an efficient way to check for recording calls, a good platform to move around and find specific calls in a specific time of the day. A good way to build a team in it.
What do you dislike about the product?
The 'call to script' does not work well in Hebrew. I do not use the search keywords. More for technical support, no use for sales due to the complexity of the call
What problems is the product solving and how is that benefiting you?
We need a tool for two main reasons: Quality / compliance, making sure that our reps do not say anything bad to our clients. Second, best practices. find the right common ground of top performer.
Great for Reviewing Calls
What do you like best about the product?
I like being able to review my own calls but also other associates.
What do you dislike about the product?
The format could be a little more compact.
What problems is the product solving and how is that benefiting you?
It is helping to review and document each interaction.
Recommendations to others considering the product:
It's a great service to use.
Great and helpful
What do you like best about the product?
Gong breaks down calls into sections so it is easy to find discussion topics in the call
What do you dislike about the product?
Changing state regulations does not always guarantee that a call will be recorded
What problems is the product solving and how is that benefiting you?
Gong has helped me understand the way I have conversations and the habits I need to implement to close more deals
I don't go on a sales call without Gong
What do you like best about the product?
Gong is awesome.
Gong is super helpful for:
1) Taking notes on calls to ensure you don't miss anything important
2) Enabling reps to be present and focus on what the customer is saying instead of multi tasking/taking notes at the same time so you can ask effective questions
3) Coaching moments to go back and listen to any potential areas for improvement
4) Easily share recorded calls with internal teams or external partners/customers/prospects etc.
5) Getting new reps up to speed by listening to the best sales calls from top reps
Gong is super helpful for:
1) Taking notes on calls to ensure you don't miss anything important
2) Enabling reps to be present and focus on what the customer is saying instead of multi tasking/taking notes at the same time so you can ask effective questions
3) Coaching moments to go back and listen to any potential areas for improvement
4) Easily share recorded calls with internal teams or external partners/customers/prospects etc.
5) Getting new reps up to speed by listening to the best sales calls from top reps
What do you dislike about the product?
Only thing I dislike about Gong is the linking for your invites. You can't copy and paste it like a Zoom link for someone who might be accessing your meeting on the go, and can't click the Gong link in the calendar invite.
What problems is the product solving and how is that benefiting you?
Gong helps solve the following problems:
1) "oh shoot, I missed what the customer said about X, Y, Z"
2) When teammates/management asks how a call went, I can easily share a link instead of having to regurgitate what happened from memory or notes
3) Stay hyper focused on calls because I don't need to take notes since everything is recorded
4) Makes demo prep with Solutions Engineers much easier because I can just send a Gong link instead of writing a report of what I need
1) "oh shoot, I missed what the customer said about X, Y, Z"
2) When teammates/management asks how a call went, I can easily share a link instead of having to regurgitate what happened from memory or notes
3) Stay hyper focused on calls because I don't need to take notes since everything is recorded
4) Makes demo prep with Solutions Engineers much easier because I can just send a Gong link instead of writing a report of what I need
Gong is good but Chorus is better
What do you like best about the product?
The actual features of Gong are great. I love that you are able to search call participants by host and narrow it down to the specific individual you want to call shadow. Also, the keywords is definitely a huge plus when joining a new company and trying to pick up on product knowledge.
What do you dislike about the product?
I used both Gong and Chorus at my previous company. Chorus ended up replacing Gong and the UI is so much stronger. I do not like the fact that when the Gong page refreshes because you have to log in again, it doesn't pick up the video where you left off. It completely starts it over and so many times, I forget where I left off and get frustrated. Chorus did this seamlessly as well as having the chat transcript off to the side instead of blocking the video.
What problems is the product solving and how is that benefiting you?
We don't always know or have a feel of how we sound on calls nor do we have the ability to multitask and write down everything the customer is saying. For the former, Gong allows my manager to effectively coach me in areas to improve and also offer advice. For the latter, I'm able to have a stress free call knowing I'll be able to go back and pick up on the notes I might have missed during the call.
Recommendations to others considering the product:
Understand the full functionality of the platform and know where you left off on your video before refreshing the page.
Great for Managers & New Hires
What do you like best about the product?
Gong is an excellent tool for both managers and trainees. Gong was vital to my onboarding process, as it let me "witness" the job first hand.
What do you dislike about the product?
Gong is pretty solid overall. There is to some degree a failure of the integration with Outreach, and not all calls get logged.
What problems is the product solving and how is that benefiting you?
Gong serves as a sanity check (did this customer really say this, in these words? Gong will know.) Also, I found it incredibly beneficial to my onboarding
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