Gong
Gong.ioExternal reviews
6,454 reviews
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A helpful tool
What do you like best about the product?
The ability to break up the calls and search for key words
What do you dislike about the product?
not easy to navigate to find my calls specifically.
What problems is the product solving and how is that benefiting you?
it's allowing my manager to not just listen to my calls, but to understand my tone, the rapport i'm setting with my clients, and making sure i'm hitting key details and expectations with them. (thanks to key words)
Great for pinning meeting outcomes.
What do you like best about the product?
As a BDR what I like best about demos done with Gong is that you can almost instantly get the info you need in just a few short minutes of opening the call.
What do you dislike about the product?
What I like least about gong is that you cant listen in through your home screen.
What problems is the product solving and how is that benefiting you?
What it's solving for me is, being mindful of my time, especially in a quota-based job.
Jocelyn Review
What do you like best about the product?
I like that I can listen to other colleagues ' calls
What do you dislike about the product?
I do not like that sometimes if a call is not long enough it isn't recorded.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to listen to other colleagues calls, I love this, especially in a remote setting, this allows me to listen to calls without being in an office setting.
Awesome revenue intelligence tool
What do you like best about the product?
Great UI/UX, easy to integrate with Salesforce, offer all the essential features needed to review and analyze demos and sales video meetings and phone calls. It's a must-have software to improve sales performance and enablement
What do you dislike about the product?
The support interface. Nowadays, they don't offer a live chat, only automatic answers and emails replies, which can be quite awful in case of emergencies. Also, until sometime ago, we didn't have a clear report on how some calls were not recorded (skipped). It was fixed now, but it took some long.
What problems is the product solving and how is that benefiting you?
Coaching to the Sales team, track important keywords during calls or meetings, analyze behaviour of our prospects or customers during our interactions with them, have a good history of our meetings.
User friendly, and accessibility!
What do you like best about the product?
The main quality of gong I like as an associate is an accessibility and user-friendliness. In other roles, we did not have access to our calls and our teammates calls. This has been huge for going into a new role so I can review my calls regularly and compare them to similar colleagues. It is a great way to get trained and continue to grow your knowledge base.
What do you dislike about the product?
I do wish that there were more categories and key words that can be selected to organize calls on the platform. I do find it tricky sometimes to get the same content call to listen to, and compare with mine.
What problems is the product solving and how is that benefiting you?
I am not in a supervisor role t have insight regarding this directly, however I find during my training I was much more independent on studying and learning the material for the role.
Great way to constantly be improving your skills and processes!
What do you like best about the product?
I love the request feedback toggle. Every week I pick two or three demos to have my sales leaders review and provide feedback.
What do you dislike about the product?
The "Deals" dashboard is a bit clunky and hard to understand.
What problems is the product solving and how is that benefiting you?
Gong is helping me maximize every opportunity by providing stats, and feedback to help me improve my demonstrations. Particularly in discovery.
Game Changer
What do you like best about the product?
Easy access to review calls for missed information
What do you dislike about the product?
Having to search for other peoples calls
What problems is the product solving and how is that benefiting you?
Saves time by allowing me to go back and find information that the customer gave me without having to reach out to them
Very efficient
What do you like best about the product?
Very easy to use, looks very user-friend
What do you dislike about the product?
I don't think theres anything I dislike.
What problems is the product solving and how is that benefiting you?
Its making catching up on team meetings so much easier, which is great for me as the company I work for is Australia based, so the meetings are so late I need to catch up on them the next day as opposed to live-watching
So far so good
What do you like best about the product?
I Like that we can recieve the calls right after the live calls from Salesloft. The fact that we can check out other people from our team and the organization and they can leave reviews.
What do you dislike about the product?
I don't like that we can't hear the otherside of the conversation but I understand why we cant. The transcripts can use some work too they are not the most accurate.
What problems is the product solving and how is that benefiting you?
Problem they are solving is review other peoples calls for training purposes. We benefit listening to others that are more successful and unsuccessful by listening and understanding.
Invaluable tool as a seller!
What do you like best about the product?
Easy to find exactly what I need in my calls. It is also great at reminding about followups and keep an eye on the activity within my pipeline. Helps me improve based on the analytics.
What do you dislike about the product?
Takes quite a while to upload and analyze
What problems is the product solving and how is that benefiting you?
Pipeline management as well as a great way to pull data from calls if my note taking is subpar.
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