Gong
Gong.ioExternal reviews
6,454 reviews
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Gong has been a great tool to review my calls
What do you like best about the product?
I like that I am able to review my calls. Looking for improvements with my sales tactics have been great.
What do you dislike about the product?
There isn't anything that I dislike. I have no complaints.
What problems is the product solving and how is that benefiting you?
Gong is helping me solve my communication/sales techniques.
Gong Is An Incredibly Powerful Sales Tool
What do you like best about the product?
Just being able to find and play back recordings of meetings and presentations is huge. But being able to search for keywords and find specific recordings by the company and participants names is fantastic.
What do you dislike about the product?
There is really nothing that I don't like about Gong. It is simple to use and when set up correctly with the systems that integrates with, it provides incredibly valuable sales insights.
What problems is the product solving and how is that benefiting you?
Gong helps me keep on top of my accounts even better than my CRM does.
Surprisingly amazing tool for marketers!
What do you like best about the product?
I love that we're able to get direct customer feedback. We can start using customer feedback in our marketing. For example we can change our tone of voice to speak more directly to customers in their own words. We can also figure out what they like, dislike, or what they might not know about and create educational content based on their conversations. It's a truly underutilized marketing tool.
What do you dislike about the product?
I have really been enjoying my experience with Gong so far! I think that if I had to nit-pick the product, then I would say that it would be awesome to customize the "topics" during each conversation to be more custom to our product. Right now it looks like there are a few default topics like "small talk" or "pricing" but if we could customize that somehow to show when someone is discussing a certain feature that would be incredibly helpful.
What problems is the product solving and how is that benefiting you?
Gong is helping our marketing team learn more about customer needs and wants, as well as what people DON'T know about our product. We're trying to lower the amount of customers that say "I had no idea your product did that" and with Gong we're able to listen to areas upon which we could improve our messaging.
I like the ability to go back & listen & know an exact time mark for a certain topic discussed.
What do you like best about the product?
I like the ability to go back & listen & know an exact time mark for a certain topic discussed.
What do you dislike about the product?
Haven't found anything I don't like yet.
What problems is the product solving and how is that benefiting you?
Not having to listen to an entire conversation to find one thing that was discussed. Being able to have my managers provide corrective criticism
Gong has been a key resource for me in both Product Marketing and Sales Enablement.
What do you like best about the product?
I really enjoy the ability to utalize tags within calls for competitor intelligence and sharing great sales practices. As well having the ability to share small snippets from calls has made sharing knowledge really easy across different departments.
What do you dislike about the product?
Nothing it's a great product, whenever I can't figure something out it's always really easy to search for the solution within the knowledge base or connect with my CSM to troubleshoot.
What problems is the product solving and how is that benefiting you?
In my current role the main problem that GONG helps solve is having insights into how we sell. By tagging calls and reviewing specific topics I'm able to idenitfy areas where we have weaknesses and train the team to build upon them.
Useful tool for call review/coaching
What do you like best about the product?
-Tracking calls
-Call metrics
-Ability to snippet call internally/externally
-Call metrics
-Ability to snippet call internally/externally
What do you dislike about the product?
Tool is very useful, but could be quicker
What problems is the product solving and how is that benefiting you?
-Call recording
-Education of new CSMs
-Education of new CSMs
GONG // Best Coaching tool
What do you like best about the product?
Gong has been great for coaching on calls as well as tracking deals in an easier way. The platform is great and it provides valuable insight on coaching points for cold calls, introductory calls, and demos. Useful from SDR level whole way to the CEO
What do you dislike about the product?
I really have no complaints about Gong. The only thing is that sometimes the integrations into salesforce or calendar are not always working the best. The integrations aspect should be made a bit smoother.
What problems is the product solving and how is that benefiting you?
The built-in coaching aspect allows me to really analyze my intro calls and gain a better insight into how I can improve. It allows me to be more productive as I can be more proactive on the deals I am working on as well as quickly make improvements for upcoming introductory calls to make a better impact on the prospect.
one of the best Sales tools
What do you like best about the product?
I liked the daily report of calls from the previous, which helps me see what happened yesterday at a glance. It is easy to check all your employee's recordings from the sales calls they had with our clients
What do you dislike about the product?
Transcription is not up to mark, some recordings are taking a long time to delete from the database. Also having some issues while connecting Gong to Salesforce
What problems is the product solving and how is that benefiting you?
Gong is helping us to understand each customer's needs on our products with detailed notes by our sales representatives and also helping us to integrate the calls into other tools like Rippling, SFDC, etc.,
The Best Way to Record Calls
What do you like best about the product?
I love that my calls go right into Gong and I don't have to do any extra steps. With everything being automated Gong makes my life so much easier.
What do you dislike about the product?
Gong does take a bit long to load after you click on something within the application. Truly not a huge deal just gets annoying sometimes.
What problems is the product solving and how is that benefiting you?
Gong is saving me time. I am able to go back and watch my calls by searching using a keyword. It is so much easier than going back through my call notes to find the call, etc.
Helpful in reviewing meetings
What do you like best about the product?
I love to be able to rewatch meetings or read the transcripts of meetings to get details I may have missed in my notes. I also like the follow-up reminder items, or reminders to ping certain deals that may be at risk. The morning reminders of what meetings are coming up and evening reminders of what to do before you quit for the day are helpful.
What do you dislike about the product?
Some of the feedback doesn't help like when it says to increase my patience but I'm not really sure what that means exactly when sometimes I'm just saying uh huh to tell the customer I'm listening.
What problems is the product solving and how is that benefiting you?
The ability to manage the pipeline by not letting deals go past their prime time of interaction. It's easier to stay on task and see your output for the day and compare it to your team.
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