Gong
Gong.ioExternal reviews
6,433 reviews
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External reviews are not included in the AWS star rating for the product.
Game Changing for Sales Teams
What do you like best about the product?
One of the things I like best about Gong is how it helps our team stay focused and productive. Features like the account AI briefs and deal boards make it easier to stay organized and understand where our deals stand without manually tracking every detail. I’ve found the AI-generated insights to be helpful for identifying opportunities and providing leadership an executive overview of the relationship. It’s easy to pull up relevant information, saving a lot of time.
I also appreciate Gong's ease of use. Pulling data from calls, emails, and Salesforce gives us a full picture of the client and their interactions with our company. The support from Gong has been solid too – they've been proactive in keeping us informed about new features and are open to feedback.
I also appreciate Gong's ease of use. Pulling data from calls, emails, and Salesforce gives us a full picture of the client and their interactions with our company. The support from Gong has been solid too – they've been proactive in keeping us informed about new features and are open to feedback.
What do you dislike about the product?
One challenge we’ve faced with Gong is navigating compliance concerns, particularly around features like downloading deal boards or recording calls. While the tool itself is incredibly useful, ensuring it aligns with all our legal and compliance requirements has taken some extra effort. It would be great if there were more flexible permission settings to customize access and address these concerns more easily.
I also wish the AI was a little broader than just client by client - it would be helpful to generate insights across clients on specific product lines, highlighting what has resonated and where the pain points are.
I also wish the AI was a little broader than just client by client - it would be helpful to generate insights across clients on specific product lines, highlighting what has resonated and where the pain points are.
What problems is the product solving and how is that benefiting you?
Gong helps us stay on top of deals by identifying risks, gaps, and opportunities in real-time, so we can address them proactively. By integrating with Salesforce and capturing call and email data, Gong saves us time and ensures critical details aren’t missed. Overall, it’s improving efficiency and providing visibility across the company to key insights from our clients.
So many ways to leverage Gong
What do you like best about the product?
My account team is very responsive and knowledgeable. Makes all the difference when on boarding a new piece of technology. The technology and ways in which you can dive into your sales data is the best in the industry.
What do you dislike about the product?
This point there is nothing I dislike about the technology, my only challenge is to leverage all of what God can do
What problems is the product solving and how is that benefiting you?
Coaching my sales team on how to move deals, understanding the quality of the deals. What needs to be done next to the deal to the next stage. The forecasting module is very helpful in managing the business and informing the executive team.
Gong has become a daily function for us
What do you like best about the product?
Real time visibility for the entire go to market function into what is happening across the team and our deals. The AI functions are a game changer for productivity. Collaboration across the team is a huge plus. It takes a little getting used to if you are not familiar with these tools. There are some great people who want to help make it work seamlessly for you. I would highly recommend you have a strong revops and CRM expert who understands the intracacies of your GTM function involved while setting up the tool. The implementation can take a while and I would suggest this tool for established teams. There are likely better solutions for start ups.
What do you dislike about the product?
The support is poor and often takes days to get an answer, which is likely irrelevant. The onboarding support was good however the enablement sessions can be very generic and as your use cases grow trying to get support to help tailor gong to what you need can be frsutrating.
What problems is the product solving and how is that benefiting you?
Visibility into revenue activity and forecast accuracy.
It helps me analyze sales calls and customer interactions to gain insights and improve performance
What do you like best about the product?
Using Gong has been incredibly beneficial in streamlining sales processes and improving team performance. The most helpful aspect of Gong is its ability to provide deep insights into sales conversations, offering detailed analytics on key metrics like talk time, sentiment, and specific keywords. It helps me identify what’s working and what’s not, allowing teams to fine-tune their approach based on real data, not just intuition.
The biggest upside of Gong is its ability to turn every sales call into actionable intelligence. You can easily track performance, coach reps effectively, and even identify trends in customer objections or interests.
The biggest upside of Gong is its ability to turn every sales call into actionable intelligence. You can easily track performance, coach reps effectively, and even identify trends in customer objections or interests.
What do you dislike about the product?
While Gong offers a lot of valuable insights, there are a few drawbacks worth mentioning. First, the platform can be a bit overwhelming for new users due to its rich set of features and data points. It requires some time to fully understand and utilize all the capabilities effectively, which may be frustrating for teams that are looking for a quicker learning curve. Additionally, Gong's pricing can be on the higher side, especially for smaller teams or businesses with limited budgets.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of inefficient sales conversations by automatically transcribing and analyzing calls to provide actionable insights. It helps identify key moments in conversations, such as objections, customer concerns, and buying signals, which can often be missed in manual reviews. This has benefited me by saving time, improving coaching for sales teams, and making it easier to spot patterns that lead to successful deals. Overall, Gong’s ability to turn data into insights has significantly boosted our team's performance and decision-making.
Reliable for CSMs
What do you like best about the product?
I can immediately go back to a meeting i had and pull the transcript that I can send for a follow up email after customer meetings. It's really great for ensuring that you don't miss anything afterwards in your follow up. It's also great for going back and understanding questions that were asked by customers that you might need to review later.
What do you dislike about the product?
Nothing to think of now it get's done everything that I need it to do.
What problems is the product solving and how is that benefiting you?
helping make sure my follow ups are timely and don't leave any details out.
Great Overall Experience
What do you like best about the product?
Gong is extremely intuitive and easy to use.
What do you dislike about the product?
I came from using other tools so I have not come across anything to dislike about Gong.
What problems is the product solving and how is that benefiting you?
Gong has save my sales team time and energy with follow up sequences, tasks, and coaching opportunities.
Gong Conversation Intelligence is a Game Changer!
What do you like best about the product?
Gong makes analyzing calls and taking notes much easier for our team. The call recording and recap features save a ton of time, cutting down on the need for manual note-taking. The way it summarizes key points and provides insights directly from the interactions is incredibly helpful for coaching and improving. Our product team loves that we can set up trackers and streams so that they can be notified of any product feedback or requests while having the full context of the conversation the comments were made in.
Another standout is the support and responsiveness from the Gong team. We initially worked with Casey, and even after our purchase, she checked in to see how implementation was going and if there was anything she could do to help. It was a really stellar experience.
Another standout is the support and responsiveness from the Gong team. We initially worked with Casey, and even after our purchase, she checked in to see how implementation was going and if there was anything she could do to help. It was a really stellar experience.
What do you dislike about the product?
We ran into some issues with rolling out the Forecast feature and getting the deal boards to work as expected. Gong rolls everything up to the account/company level, since our team primarily works at the deal or contact level in HubSpot, it requires some extra steps to structure things in a way that works for us. It would be helpful if Gong offered more flexibility for teams that operate differently than traditional account-based workflows.
While Gong integrates with Hubspot and passes many of the deal/contact/company properties, things such as list memberships and associations don't pass to Gong, so if these are critical for segmenting you may have to use a work around solution.
While Gong integrates with Hubspot and passes many of the deal/contact/company properties, things such as list memberships and associations don't pass to Gong, so if these are critical for segmenting you may have to use a work around solution.
What problems is the product solving and how is that benefiting you?
Gong is helping us improve visibility and organization across our sales processes. It also helps us coach our team effectively by giving us insights into conversations without needing to sit in on every call.
The Backbone of Our Sales Org: Gong Powers Strategy, Forecasting & Automation
What do you like best about the product?
The best part about Gong is how central it has become to everything we do in sales. It’s not just a tool for call recording; it’s the backbone of our sales strategy and processes. The ease of use and how it integrates so seamlessly with our tech stack, like Salesforce, makes it incredibly valuable. We’ve even built out cool workflows with Zapier to automatically create call transcripts, generate summaries via ChatGPT, and sync everything back to Salesforce. It's saved us so much time and created consistency across our follow-ups and meeting notes.
Another standout is the depth of features, especially the forecasting capabilities. Knowing I can track accuracy over time and see where specific reps tend to overestimate or underestimate has been a game-changer. Even though we’re still working on adoption, the potential to use Gong for pipeline insights, deal accuracy, and forecasting as we scale is unbeatable. The support from the Gong team has also been excellent, from helping us create tailored solutions to responding to our needs quickly.
Another standout is the depth of features, especially the forecasting capabilities. Knowing I can track accuracy over time and see where specific reps tend to overestimate or underestimate has been a game-changer. Even though we’re still working on adoption, the potential to use Gong for pipeline insights, deal accuracy, and forecasting as we scale is unbeatable. The support from the Gong team has also been excellent, from helping us create tailored solutions to responding to our needs quickly.
What do you dislike about the product?
The main challenge we’ve faced with Gong is around billing and license management. Adding seats one at a time has created multiple invoices, which complicates things for our finance team. It would be great to have a more consolidated or flexible approach for budgeting as we scale and onboard more team members.
Additionally, while the features are incredibly powerful, adoption has been slower than I’d hoped. Some team members aren’t fully utilizing Gong yet, so there’s untapped potential we’re working to address. That said, these are growing pains, and Gong’s team has been supportive in helping us find solutions.
Additionally, while the features are incredibly powerful, adoption has been slower than I’d hoped. Some team members aren’t fully utilizing Gong yet, so there’s untapped potential we’re working to address. That said, these are growing pains, and Gong’s team has been supportive in helping us find solutions.
What problems is the product solving and how is that benefiting you?
Gong is helping us improve visibility into our sales processes, ensuring accurate forecasting, and streamlining follow-ups with automated call transcripts and summaries. It centralizes our sales data, making it easier to track performance and identify opportunities to coach the team. As we scale and integrate acquired companies, Gong provides the structure and insights needed to align sales strategies across teams, ultimately driving better decision-making and productivity for our company’s growth.
Gong - good platform on its way to being a great platform
What do you like best about the product?
Gong has been a fantastic tool for giving our team greater visibility into conversations, processes, and outcomes. The huge expansion of user access when we switched to Gong has been a game-changer, allowing us to gather way more data than before. The conversation intelligence is excellent—trackers and smart trackers have really helped us drill into specific themes, so we can adjust messaging or identify gaps. It’s also been a reliable tool for our forecasting needs. The deal boards and monitor capabilities are solid and used consistently by our team without any hiccups since setup.
Things like integrations with Salesforce and Snowflake are useful, though limited in areas like Gong Engage, so we're eager to see more improvements there. Overall, Gong’s been a key tool for aligning our teams, gathering actionable insights, and improving how we execute across the board.
Things like integrations with Salesforce and Snowflake are useful, though limited in areas like Gong Engage, so we're eager to see more improvements there. Overall, Gong’s been a key tool for aligning our teams, gathering actionable insights, and improving how we execute across the board.
What do you dislike about the product?
While Gong has been incredibly useful overall, there are areas where we’d love to see more development. For instance, the reporting for Gong Engage feels limited both in-app and via downloads. It’s tough to get deeper insights into flow performance and outcomes without manually digging through CSVs, which adds extra steps.
Another challenge has been the lack of integration between Gong Engage and some external tools like power dialing software, which has created inefficiencies for our team. That said, I appreciate Gong’s openness to feedback, and I’m optimistic these areas will improve as the product continues to evolve.
Another challenge has been the lack of integration between Gong Engage and some external tools like power dialing software, which has created inefficiencies for our team. That said, I appreciate Gong’s openness to feedback, and I’m optimistic these areas will improve as the product continues to evolve.
What problems is the product solving and how is that benefiting you?
Gong helps us improve messaging, manage deal pipelines, and analyze team performance with greater clarity. It’s invaluable for identifying coaching opportunities, tracking forecast accuracy, and aligning our sales and SDR efforts. By providing visibility into conversations and trends, Gong allows us to fine-tune strategies, optimize flows, and address challenges quickly. This has boosted team efficiency, supported new product launches, and made our processes more data-driven, driving better outcomes for the company.
Big fan of Gong
What do you like best about the product?
What I like best about Gong is how much it simplifies my day-to-day work by keeping everything in one place. The insights we get from call recordings and email analysis have been a massive help in ensuring we're on top of all our follow-ups and building the right workflows. The AI capabilities, like suggesting follow-up tasks and even drafting emails based on conversations, help us avoid dropped balls, especially after busy days with back-to-back meetings. The ability to see all past communications, whether emails or calls, and analyze them for context is super valuable, both for inbound and outbound workflows.
The implementation process has also been very smooth. Their customer support team has been helpful, and the platform's integration with our CRM and other tools like Slack makes adoption easy across the board. The regular updates and features they roll out based on customer feedback show they’re listening to what users need. Overall, Gong has helped us focus more on strategic work and less on administrative tasks.
The implementation process has also been very smooth. Their customer support team has been helpful, and the platform's integration with our CRM and other tools like Slack makes adoption easy across the board. The regular updates and features they roll out based on customer feedback show they’re listening to what users need. Overall, Gong has helped us focus more on strategic work and less on administrative tasks.
What do you dislike about the product?
One challenge with Gong is the learning curve for leveraging advanced features, like creating custom workflows or permissions. It’s not overly complicated, but it takes some time to figure out how to best tailor it to our specific needs. For example, getting the permissions exactly right to align with all teams took me some trial and error.
What problems is the product solving and how is that benefiting you?
Gong is helping us improve pipeline management, streamline follow-ups, and ensure no opportunities slip through the cracks. The AI-generated to-dos and insights keep our teams on top of important tasks, like sending follow-ups after calls or revisiting stalled opportunities. It has also been key in unifying our teams by consolidating tools and providing better visibility into customer interactions. Overall, it’s making communication more efficient and driving accountability, which ultimately boosts our team's effectiveness and results.
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