Gong
Gong.ioExternal reviews
6,266 reviews
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Gong is the best sales platform for TU
What do you like best about the product?
The AI is purposeful and impactful. The ease of navigation of the UI, and to train users how to be most efficient within the platform.
What do you dislike about the product?
I think the support ticket system could use some work.
What problems is the product solving and how is that benefiting you?
We are creating transparency across the board with conversations that take place across our LOBs
Driving clarity, collaboration, and impact with Gong
What do you like best about the product?
Gong has been a critical driver of business impact by helping us turn customer interactions into actionable insights. When deal signals get unclear, tools like “Ask Anything” and AI-powered trackers bring much needed clarity in helping our teams spot risks earlier, track critical topics like pricing or tariffs, and adapt quickly to market shifts. The AI Briefer has been especially impactful in improving deal execution, enabling faster and more informed decision-making across the pipeline.
The value extends well beyond sales. Marketing gains real time voice of customer insights, Customer Success uses it to identify churn signals, and even our M&A team leverages it to assess the market. This broad adoption has improved cross-functional alignment and strengthened our go-to-market execution.
Equally important is the partnership with Gong’s team. Their proactive support and openness to feedback have accelerated our ability to scale usage and unlock more value. It’s a true collaboration and one that’s helped us drive measurable outcomes across the business.
The value extends well beyond sales. Marketing gains real time voice of customer insights, Customer Success uses it to identify churn signals, and even our M&A team leverages it to assess the market. This broad adoption has improved cross-functional alignment and strengthened our go-to-market execution.
Equally important is the partnership with Gong’s team. Their proactive support and openness to feedback have accelerated our ability to scale usage and unlock more value. It’s a true collaboration and one that’s helped us drive measurable outcomes across the business.
What do you dislike about the product?
One area where Gong could improve is in handling non-customer interactions, such as those with third party partners or internal stakeholders. These interactions can unintentionally cloud our data, particularly when contacts are associated with multiple accounts. While we’ve implemented domain blocks as a workaround, it still requires ongoing manual management, which isn't always efficient within the current system.
Another area for improvement is the accessibility of certain admin features, like managing domain blocks or call downloads. For example, the interface for managing email exclusions isn’t always user-friendly, which can slow things down. Small enhancements here would go a long way.
Another area for improvement is the accessibility of certain admin features, like managing domain blocks or call downloads. For example, the interface for managing email exclusions isn’t always user-friendly, which can slow things down. Small enhancements here would go a long way.
What problems is the product solving and how is that benefiting you?
Gong helps us tackle challenges like understanding customer churn risks, identifying market trends, and gaining better visibility into deal activity. It bridges communication gaps by capturing and analyzing conversations, which has been critical for sales, customer success, and RevOps. For example, using trackers to monitor economic concerns has helped us proactively address potential risks. By providing actionable insights and enhancing collaboration, Gong has improved our decision-making and made our workflows more efficient across the board.
Gong didn’t just improve my sales but it is also my sales coach.
What do you like best about the product?
It understands what i am feeling, also it makes me feel confident, as if I have finally found my virtual coach. It also helps me to improve my communication. It is easy to use with no complications. I would recommend it to beginners, as it allows you to be hands-on and learn easily.
What do you dislike about the product?
I think that sometimes it shows too much information, and it gets a bit confusing to know what matters and what to be put up. It could be easier to use for new people.
What problems is the product solving and how is that benefiting you?
As i am not that tech-savvy , gong really helped me how to make sales conversations better. It corrects my mistakes without make me feel overwhelmed. Also, giving me an idea that what a client really wants to listen by providing me insights.
Great tool, transformational for our CS team
What do you like best about the product?
Gong has allowed my Customer Success leadership team to give our team members accurate and timely coaching on their interactions with customers. Previously we were flying close to blind in terms of how skilled our team was during customer phone calls and meetings. Now we have badly needed KPI's like average customer email response time, phone skills, and we can collaborate more easily internally. Our team's performance has improved and the overall customer experience is better since implementing Gong.
What do you dislike about the product?
It is still very much a Sales oriented tool, but I understand that more features are coming specifically for Customer Success teams.
What problems is the product solving and how is that benefiting you?
Helping our people get better outcomes through their interactions with customers.
My one-stop Rev Ops Hub
What do you like best about the product?
Having a centralized place for forecasting, pipeline management, and dashboarding. The forecast boards are user-friendly and offer flexibility, which has helped us streamline our processes and reduce our reliance on spreadsheets. I’m also a big fan of the ability to customize metrics and build dashboards tailored to our specific needs. It’s made it much easier to align our sales and finance teams by giving everyone clear, real-time insights into pipeline and performance.
What do you dislike about the product?
There have been a couple of challenges, such as the discrepancies between metrics due to issues with CRM user mapping, which created some initial frustration and delayed full trust in the data. That was addressed, but it slowed down our forecast implementation initially.
Additionally, certain features could be more flexible, like the inability to delete old lines of business or fully customize forecast boards in terms of metrics and layout. These haven't been deal-breakers, but they’ve required some workarounds on our end. It would also be really helpful if there were a feature to roll up all lines of business on the Trends, Changes, and Accuracy tabs of the Deal Analytics tray. Would love to see the full view of the pipeline and forecast trends.
Additionally, certain features could be more flexible, like the inability to delete old lines of business or fully customize forecast boards in terms of metrics and layout. These haven't been deal-breakers, but they’ve required some workarounds on our end. It would also be really helpful if there were a feature to roll up all lines of business on the Trends, Changes, and Accuracy tabs of the Deal Analytics tray. Would love to see the full view of the pipeline and forecast trends.
What problems is the product solving and how is that benefiting you?
Improving forecasting accuracy, pipeline visibility, and team alignment. It’s reduced our reliance on spreadsheets by consolidating critical data into one platform, making it easier to track performance and manage the sales process. The ability to customize dashboards and metrics has been invaluable for aligning sales and finance teams, giving everyone clear, actionable insights. Being able to track and sync our BANT sales process right in the Deal Boards to Salesforce has also improved our ability to discern viability of deals within the quarter. The Opportunity Score is helpful, but we use in combination with other metrics as well.
Overall, Gong has helped us make better decisions and operate more efficiently as a revenue team.
Overall, Gong has helped us make better decisions and operate more efficiently as a revenue team.
Amazing software for call recording and listening
What do you like best about the product?
It automatically records calls and provides transcripts, enabling other person to review conversations, improve performance.
What do you dislike about the product?
There are instances where the Gong bot fails to join calls or records them incorrectly but only happen sometimes.
What problems is the product solving and how is that benefiting you?
When you want to check for any calls or giving the feedback you can simply go for this tool.
Best tool ever for improving customer meets
What do you like best about the product?
Really cool IX and managing key metrics around cinversations
What do you dislike about the product?
Slow to upload the content after a call and some errors recording the full chat
What problems is the product solving and how is that benefiting you?
Assessing time of talk, how much interaction with customer…
Amazing sales & customer success partners at Gong. Easy to work with.
What do you like best about the product?
What I like best about Gong is how easy it makes keeping track of everything across my team without needing to ask for updates all the time. I can quickly look up account timelines, listen to specific call snippets, and review highlights without having to dig through endless notes or emails. It’s become a big part of how I stay on top of deals and ensure the team is aligned. The ease of integration with Salesforce and the simple, user-friendly design make it really accessible, even for people who aren’t super technical.
Another thing that stands out is Gong’s tracking and AI capabilities. Setting up trackers for competitors or messaging has been helpful when analyzing performance and identifying coaching opportunities. The data-driven insights, like the win/loss dashboards, make it easier to pinpoint where we need to improve without having to comb through every single deal or call. Plus, the customer support has been solid—whenever we need help, they’ve jumped in to assist. It’s just a tool that simplifies managing a lot of moving parts.
Another thing that stands out is Gong’s tracking and AI capabilities. Setting up trackers for competitors or messaging has been helpful when analyzing performance and identifying coaching opportunities. The data-driven insights, like the win/loss dashboards, make it easier to pinpoint where we need to improve without having to comb through every single deal or call. Plus, the customer support has been solid—whenever we need help, they’ve jumped in to assist. It’s just a tool that simplifies managing a lot of moving parts.
What do you dislike about the product?
One area that requires a bit of effort is the initial setup of custom trackers and AI tuning. While the configuration process can feel a bit manual at first, the results are well worth the time investment once the system is dialed in.
Additionally, not all clients are comfortable with recorded calls—particularly in sectors like government or regulated commercial industries. Gong offers thoughtful options like manual recorders, which help mitigate this, but it’s still something we have to manage case by case. That said, these are relatively small challenges in the bigger picture, and they don’t diminish the overall value the platform brings.
Additionally, not all clients are comfortable with recorded calls—particularly in sectors like government or regulated commercial industries. Gong offers thoughtful options like manual recorders, which help mitigate this, but it’s still something we have to manage case by case. That said, these are relatively small challenges in the bigger picture, and they don’t diminish the overall value the platform brings.
What problems is the product solving and how is that benefiting you?
Gong has fundamentally improved how we manage deals, monitor customer engagement, and coach our team. It provides full visibility into the lifecycle of each deal, ensuring we’re aligned on next steps and priorities without adding administrative overhead. We can easily identify which messages resonate with customers, spot red flags early, and use those insights to refine our outreach.
It also simplifies how we report to leadership—surfacing high-impact insights and call highlights in just a few clicks. This has saved us countless hours and allowed us to focus more on strategy and execution. By reducing ambiguity and providing clear, actionable intelligence, Gong helps us operate more effectively at every level of the sales process.
It also simplifies how we report to leadership—surfacing high-impact insights and call highlights in just a few clicks. This has saved us countless hours and allowed us to focus more on strategy and execution. By reducing ambiguity and providing clear, actionable intelligence, Gong helps us operate more effectively at every level of the sales process.
Save Time with Gong – Focus on What Matters: Building Relationships
What do you like best about the product?
What I like best about Gong is how effortlessly it captures and organizes customer conversations. It removes the need for manual note-taking, so I can fully focus on the conversation and relationship. The ability to search, analyze, and share call insights across teams has been a game-changer for alignment and coaching. It also helps surface trends and risks early, which is invaluable for managing accounts proactively.
What do you dislike about the product?
So far I must say, Gong has not disappointed in any way.
What problems is the product solving and how is that benefiting you?
Gong saves me hours every week by capturing and organizing all customer conversations.
I can focus on the relationship instead of note-taking, and quickly spot risks or opportunities through conversation insights. It keeps Sales, CS, and Product aligned. The alerts can be a bit much at times, but overall, it’s a game-changer for proactive customer management.
I can focus on the relationship instead of note-taking, and quickly spot risks or opportunities through conversation insights. It keeps Sales, CS, and Product aligned. The alerts can be a bit much at times, but overall, it’s a game-changer for proactive customer management.
Senior Sales Representatives
What do you like best about the product?
How accurate and fast the transcripts are generated. Along with the fact that it gives you the transcript, an outline and a recap of all the important parts of a call.
What do you dislike about the product?
There aren’t really any that I can think of.
What problems is the product solving and how is that benefiting you?
It has given me the ability to go look back and see what I could have done better.
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