Gong
Gong.ioExternal reviews
6,397 reviews
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Gain Deeper Deal Insights Effortlessly
What do you like best about the product?
The ability to get a deeper understanding of the deals.
What do you dislike about the product?
I'm not sure if it's a Gong malfunction, but it would help us track better which emails are tied to an opportunity or not.
What problems is the product solving and how is that benefiting you?
Improve my analysis and streamline common sales tasks for greater speed and accuracy.
Gong makes life much easier as an AE
What do you like best about the product?
Absolutely love that it frees me up from trying to listen and simultaneously take notes. It's also great for learning/watching how other colleagues pitch in a no pressure / non live environment.
What do you dislike about the product?
The *only* think i dislike about Gong is how it interrupts the speaker to let everyone know that the meeting will be recorded. I believe this feature can be turned off, but it is helpful to let the attendees know.
What problems is the product solving and how is that benefiting you?
It enables me to learn new pitches/objection handling much faster than trying to piggy back onto live calls.
Gong Eliminates Notetaking with Valuable Call Summaries
What do you like best about the product?
Gong has replaced notetaking from our recordkeeping in Salesforce. The briefs have been 100% valuable in summarizing client calls.
What do you dislike about the product?
Nothing yet. The integration with Zoom has been a game-changer.
What problems is the product solving and how is that benefiting you?
ability to quickly reference important facts from previous calls in future training sessions with the same client
Seamless Live Listening and Easy to Use
What do you like best about the product?
Love the listen live feature with zoom, love the ease of use
What do you dislike about the product?
no digital sales rooms, everything else is awesome
What problems is the product solving and how is that benefiting you?
sales coaching
Helpfull tool in a busy and fast changing world.
What do you like best about the product?
great to capture action items and keep track of requirements and discussion details
Also really helps when different attendees have different accents which can make it difficult to interpret or keep up with complex discussions.
Also really helps when different attendees have different accents which can make it difficult to interpret or keep up with complex discussions.
What do you dislike about the product?
if Gong as mistakenly ejected from a meeting it can't be invited to re-join
What problems is the product solving and how is that benefiting you?
helps capture requirements
helps with action items
helps review calls days or weeks after they took place
helps with action items
helps review calls days or weeks after they took place
Irreplaceable for Communication, Though UI Could Be Improved
What do you like best about the product?
Gong provides an organized location for all of your digital communications with customers to be captured and retained. That, along with it's AI call summaries and ability to quickly provide details about an account, make it an irreplaceable part of my day.
What do you dislike about the product?
The UI is a little plain, but it does not affect the quality of the product.
What problems is the product solving and how is that benefiting you?
Gong is capturing all of my calls in real time and providing notes and summaries from those calls. This allows me to stay engaged with my customers and not have to worry about jotting down every single thing, which results in more collaborative meetings.
Essential for Onboarding, but Manual Organization Can Be Tedious
What do you like best about the product?
As a new employee (Account Manager), Gong has been critical in my onboarding efforts. It's not only given me an entire library of call recordings separated by account and rep to prep for my sign off of mock demos, but it's also given me extremely detailed notes on each of the accounts that are in my name. I like this best about Gong as it's given me confidence to show up in my role knowing the inner workings of how my clients utilize our product (particularly given there are many ways to use it). I use it every day to uncover notes and watch my colleagues recordings to come up with ideas that make sense in my own workflows.
What do you dislike about the product?
There is a manual nature to using the platform specifically as it relates to segmenting calls and making folders for onboarding. It requires other reps to be diligent about what calls (demos, renewals, etc.) make sense to include in trainings and there is another layer of manager approval to keep these calls up to date.
What problems is the product solving and how is that benefiting you?
This tool addresses the challenge of manual onboarding and the lack of detailed notes from client conversations. It automatically takes notes and lets me use AI to ask questions about what is working well or why clients appreciate the platform they are using. With these notes, I am able to have more meaningful and productive discussions with my manager, colleagues, and clients about the status of their accounts.
Effortless Setup, Boosts Sales Training
What do you like best about the product?
I truly appreciate how Gong effortlessly integrates into my workflow by allowing me to record and watch sales meetings. This feature not only enables me to gain insights from my colleagues' meetings, but it also significantly aids in learning best practices and understanding how they pitch our solutions effectively. By observing these meetings, I've been able to tweak my sales pitch to be more effective. Moreover, I am impressed by Gong's auto-generated meeting follow-ups, which streamline the after-meeting process, saving me time and ensuring no details are overlooked. I love how Gong enables sales representatives to quickly ramp up their capabilities, which is a tremendous benefit in fast-paced environments. The user interface is designed intuitively, contributing to a smooth user experience. Overall, I find Gong to be an invaluable tool because of its ease of use and the significant value it provides in refining sales strategies and enhancing team performance.
What do you dislike about the product?
I find the search functionality lacking and believe it can be improved for a better experience.
What problems is the product solving and how is that benefiting you?
I use Gong to watch sales meetings, learn best practices, and improve my sales pitch, which helps new reps ramp quickly.
Great Call Analytics, But Integrations and AI Need Improvement
What do you like best about the product?
I like that it records the calls and gives a breakdown of the percentage of speaking time per person.
What do you dislike about the product?
Some of the ways it integrates with other tools can be clunky, and their AI feature feels more like a basic chat bot
What problems is the product solving and how is that benefiting you?
Helps me when I’m selling because I can go back and review the calls, it auto keeps notes, and I can watch other calls to learn
Great for Post-Meeting Notes, But Intro Needs Improvement
What do you like best about the product?
outlined notes post meetings are very helpful
What do you dislike about the product?
intro it makes at beginning of meetings not the best in my opinion
What problems is the product solving and how is that benefiting you?
It is helping me prep better for future meetings and allowing me to analyze key points discussed, etc.
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