Gong
Gong.ioExternal reviews
6,433 reviews
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Versatile Tool That Elevates Coaching and Analytics
What do you like best about the product?
I love how versatile gong is. I started using Gong as a coach, which really helped my professional development, as my manager was able to listen to my calls and provide feedback. Now, as a data analyst, I love that gong surfaces actionable insights and engagement metrics.
I have Gong product launch certification and it has made implementing this tool a breeze. Also, I am in awe with the customer support library! I use Gong everyday!
I have Gong product launch certification and it has made implementing this tool a breeze. Also, I am in awe with the customer support library! I use Gong everyday!
What do you dislike about the product?
As a Gong Admin, there are some functionalities I wish gong did differently. For example, the permission profiles are a bit convoluted and there is not a easy way to ensure that everyone has access to forecasting.
What problems is the product solving and how is that benefiting you?
Gong allows our product, marketing, and leadership teams to hear the voice of our customers directly, which helps enable our company to go to market faster and better.
Useful tool for call reviews
What do you like best about the product?
The platform is exceptionally collaborative, offering a wide range of valuable tools. It provided an excellent introduction to call recording reviews.
What do you dislike about the product?
It can be challenging to navigate at times. With so many features and moving parts, it can feel overwhelming if you’re not sure where to start or how to best use specific functionality.
What problems is the product solving and how is that benefiting you?
Gong has provided us with the tools to identify specific areas where we need to improve. It has also made it easier for different team members to collaborate and compare their work.
Insightful Summaries and Transcriptions That Impress
What do you like best about the product?
The summary , the insights, the AI transcription
What do you dislike about the product?
The processing time after the call ends is much too long.
What problems is the product solving and how is that benefiting you?
This tool helps summarize customer conversations, detect customer intent, and understand the overall customer sentiment. It also allows you to keep track of ongoing conversations and refer back to historical data from previous customer interactions.
Intuitive, Efficient, Needs Faster Synthesis
What do you like best about the product?
I find Gong incredibly useful for recording and synthesizing my sales calls. The ability to share clips from the calls with clients and internal teams is great. I love the user interface; it's extremely easy to navigate. Gong was especially helpful during my onboarding, allowing me to shadow other sellers, watch full sales motions, and ramp up efficiently, even without a formal onboarding process or team.
What do you dislike about the product?
It's got a delay in synthesizing calls. So I use Granola for that one aspect. I wish Gong was faster. I'd even take the call synthesis live and receive the recording later as opposed to waiting to receive both.
What problems is the product solving and how is that benefiting you?
Gong helps with training and onboarding, making me more efficient in sales motions and post-call follow-ups by recording and summarizing calls. It's crucial for shadowing during onboarding and education as we lack a formal process.
Time-Saving and Insightful Meeting Management with Gong
What do you like best about the product?
I like using Gong mostly to record my meetings. My favorite thing about Gong is that it not only saves me time, but it gives great insights, like if I'm being patient on a call or talking too much. I also love that it creates an easy task list for me after a meeting so that I can easily finish my follow-up steps. Since Gong provides me with these lists, I can spend less time taking notes in my meetings and more time on proactive questions and uncovering customer needs. It also saves me a significant amount of time by not having to manually type up an email after my calls. Gong links our meetings to Salesforce with a transcript, which makes it easy to look back at past calls. My team has only had positive things to say about Gong, and it was easy for me to start using it.
What do you dislike about the product?
I can't think of anything that is not working well for me. Would love to see more insights, maybe potential buying signs from customers or missed sales opportunities.
What problems is the product solving and how is that benefiting you?
I use Gong to record my meetings, which makes it easier to create follow-up emails and saves me a lot of time. It provides insights on call behaviors and creates a task list post-meeting, freeing me up to focus on proactive customer interactions.
Indispensable Tool for Pipeline Management and Training
What do you like best about the product?
Gong has become an essential tool for managing my pipeline. It allows me to record all my calls and leverage AI-driven insights for timely follow-ups and Salesforce updates. I love that I no longer need to take detailed notes—Gong keeps everything organized and clearly highlights gaps in my deals. The visual dashboards make it easy to spot areas where activity needs to increase, helping me stay proactive. Beyond pipeline management, Gong has dramatically reduced onboarding and training time by giving me access to peer calls, so I can learn the business without waiting to shadow live meetings. What started with skepticism has turned into complete reliance—Gong is now indispensable to my workflow.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
Gong solves several key challenges for me. First, it eliminates the need for manual notetaking by recording calls and providing AI-driven insights, which keeps me organized and ensures nothing falls through the cracks. It automates follow-ups and updates Salesforce, saving time and reducing administrative work. Gong also highlights gaps in deals and uses visual dashboards to show where pipeline activity needs attention, helping me prioritize effectively. Finally, it has significantly shortened onboarding and training by allowing me to learn from peers’ calls without waiting to shadow live meetings. Overall, Gong improves efficiency, visibility, and confidence in managing my pipeline.
User-Friendly Sales Analytics with Gong
What do you like best about the product?
I use Gong for sales meeting recordings and analyzing behavioral data on rep activities. I appreciate how Gong makes it clear where to focus our training efforts and what top-performing reps are doing. It's easy to use, and the interface is very user-friendly.
What do you dislike about the product?
ad-ons are behind vs competitors. It would be nice to do everything in one tool.
What problems is the product solving and how is that benefiting you?
Gong provides data and analytics on calling behaviors, helping us know where to train and learn what good reps are doing.
Revolutionized Account Management with Gong
What do you like best about the product?
I find Gong super helpful for tracking conversations with my contacts and staying organized. It gives visibility to my leaders and helps me keep up with everything. I really like using the follow-up email functionality all the time. The transcript feature is something I use a lot too, especially for quick success stories and case studies with certain accounts. It saves me time and helps me figure out my next steps. I also appreciate how Gong allows me to be more present during calls without scrambling to take notes, since I can rewatch calls or use the follow-up to recall specific points. Additionally, Gong stands out with its AI-generated functionality like sentiment scores, making it quite a bit better than similar tools I've used before. Overall, it's been a really good tool and it provides a lot of efficiencies and time saved.
What do you dislike about the product?
I don't think that anything has been buggy or broken. I think for the most part, it's been working really well. It's well integrated into overall systems. I know that it is not made as a tool for CSMs or anybody within an account management type role, but I think there's a huge area of opportunity for a few things to shift and pivot for it to be an ideal tool to use for somebody in my position. Basically an account manager. I think that having, like, a list of outstanding next step items for all the different accounts I'm working with across the board would be really helpful. As well as maybe sending any kind of reminders. Like, if I set in a call, like, oh, I'll reach out to you on next Friday. Then I get a notification that Friday that says, hey. A reminder. You said they'd reach out to you this person from this account. So different things like that, just kind of taking things to the next level. Things that I'm probably doing now as a human, but I would love to automate it.
What problems is the product solving and how is that benefiting you?
Gong helps me track conversations and correspondence, giving visibility to my leaders and keeping me organized. It provides transcripts for learning and kudos, allows sentiment analysis, and saves me time with follow-up emails, ensuring I never miss details and can easily manage next steps.
Super User-Friendly and Intuitive Experience
What do you like best about the product?
Very friendly and easy to use. You can type easily and find the call you want to listen in about less than 3 mins
What do you dislike about the product?
Wish I can have or create my own folders
What problems is the product solving and how is that benefiting you?
Call Coaching or Check errors and misinformation towards the conversation you have with the client
Effortless Sales Pipeline Management with Gong
What do you like best about the product?
I love the easiness of it all with Gong. It's great that Gong has the ability to upload all calls, letting me hear things well demonstrated by other reps for training purposes. I also appreciate how Gong pulls the calls from my CRM without me having to do anything. The setup was super easy.
What do you dislike about the product?
There is nothing as of yet
What problems is the product solving and how is that benefiting you?
I use Gong to manage my sales pipeline, ensuring follow-ups and improving sales calls. I love the ease of use and that it uploads calls automatically from my CRM. This feature helps with training as I can hear well-demonstrated calls by others.
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