Gong
Gong.ioExternal reviews
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Best coaching and visibility tool on the market but.... expensive.
What do you like best about the product?
These are the main benefits of using Gong so far, 1) quick to set up 2) very user-friendly 3) provides visibility to our remote team 4) interactive 5) customizable to suit our needs.
The Gong team did a fantastic job running a pilot and onboarding process.
The Gong team did a fantastic job running a pilot and onboarding process.
What do you dislike about the product?
It is our 2nd most expensive platform behind Salesforce. The sales team was not very flexible in finding a price point that would work for our business. We had to stretch our budget to make it work.
What problems is the product solving and how is that benefiting you?
Visibility to our remote sales and customer success team. Helping us coach and improve our processes in the remote work world. It has already helped us understand where we have opportunities to improve.
Account Executive
What do you like best about the product?
Being able to track and improve on past and future work performance. gives in-depth feedback and reports on calls.
What do you dislike about the product?
The time it takes for calls to upload after the call being finished
What problems is the product solving and how is that benefiting you?
Being a new employee it makes it easy to see what can worked on to benefit my talk track
Amazing! SUper user friendly
What do you like best about the product?
Its very easy to use, anyone can just go
What do you dislike about the product?
Not really, I like everything, maybe a bit more interactive
What problems is the product solving and how is that benefiting you?
Training videos are super easy to find, see and download to be able to repeat them as many times as we need
Fantastic tool for self betterment and coaching
What do you like best about the product?
The analytics are fantastic. Being able to coach on speaking percentages is a huge plus. Tagging team members at specific parts of a call help immensely in-call coaching as a group vs. individual.
What do you dislike about the product?
More-so when first using, having a "bad" call marked up can be intimidating. But after you get used to it, it turns into more positive obviously. It just takes getting used to having your own voice critiqued and replayed.
What problems is the product solving and how is that benefiting you?
It's allowing me to be coached. So many times in a call, you can miss certain trigger words that can push a deal forward due to so many factors like taking notes or keying in on something said before. Hearing again is a huge help to continue to grow your acumen.
Good- but needs to be better for transcript
What do you like best about the product?
being able to review meetings for further development. great for going back over meetings in case there was something i didn't jot down. better UX than chorus
What do you dislike about the product?
only works when the other person is speaking clear English. I have noticed that if a person is speaking english and it's not their first language, gong is bad at capturing exactly what they say. i can't use the transcript. annoying that i have to hasve assistant in the call to record even if i'm using gong
What problems is the product solving and how is that benefiting you?
gdpr recording
Gong enables me to find the holes in my game and do better.
What do you like best about the product?
Transcription capabilities are very accurate and usually work well.
What do you dislike about the product?
Wrong transcriptions sometimes, but will get better as product matures.
What problems is the product solving and how is that benefiting you?
Gong is helping business users to collaborate and learn more from meetings/ calls
Gong - Helping Managers Gain Visibility Into Their Teams
What do you like best about the product?
transcriptions and highlights - can specifically look for conversations about competitors or objections
What do you dislike about the product?
Not always 100% accurate when translating to text
What problems is the product solving and how is that benefiting you?
Gong is helping me save time by not having to listen to an entire recording of a call, instead showing me insight without hearing a word
new and functional
What do you like best about the product?
I like how it can be useful to so many different team members for different reasons. It helps me stay focused when I work. I like how it does most of the work for me.
What do you dislike about the product?
It can be confusing to understand. it took some time to get a firm grasp on maximing the potential
What problems is the product solving and how is that benefiting you?
communications between various parties - it benefits me because I spend less time in long meetings
Works great for user research
What do you like best about the product?
I love that the timeline is split by speaker and topic of conversation as well as the transcripts that allow me to search by keyword. It saves a lot of time when analysing user interviews!
What do you dislike about the product?
Took me a while to figure out how to share specific snippets of a video. It would be helpful if that was easier. The great thing is that then you can have a link to a snippet that refers to the user insight.
What problems is the product solving and how is that benefiting you?
No more scrubbing through interviews looking for that one quote the user said at one point. I can search and in seconds find what I'm looking for. I'll then copy the quote from the transcript and drop a link to that point in the interview in the summary.
listen in on the calls you want
What do you like best about the product?
A great tool to understand how our sales teams engage with our cusotmers without the pressure of someone listening in.
What do you dislike about the product?
audio to text is not always perfect transcript.
What problems is the product solving and how is that benefiting you?
im not able to be on every call to hear every customer pain point, so helpful to review why our customers need our help.
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