Gong
Gong.ioExternal reviews
6,454 reviews
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Gong is a great tool for self improvement
What do you like best about the product?
I like that gong allows you to hear the interactions between you and your clients. And that you can share calls and times with others who may want to offer advice or feedback as well.
What do you dislike about the product?
I dislike when I get calls from other team members that do not match my voice or belong to me. This credits against my measurements when evaluating my performance.
What problems is the product solving and how is that benefiting you?
Gong has been able to help me solve issues by meeting performing incentives such as having patience with my clients and making sure that I am giving interaction with probing questions.
very useful for understanding where we stand
What do you like best about the product?
can listen to our our calls and also listen to the best calls thus resulting in improved performance
What do you dislike about the product?
nothing as of now its perfect the way it is
What problems is the product solving and how is that benefiting you?
mainy listening to our own calls thus helping in clarifying own mistakes and areas of opportunities
Great software - auto-transcription + recording allow smoother interaction without note-taking.
What do you like best about the product?
The ability to record calls and the auto-transcription are great, as they preclude the need for manual note-taking. This also allows users to focus on the conversation and ensure better interaction.
What do you dislike about the product?
The auto-transcription feature is great, but is still rough around the edges. This is only a minor quibble as I'm sure that improvements will be made over the coming months and years. Once it gets to a point where the transcriptions are highly accurate and preclude the need to listen to call recordings, this quibble will no longer be valid.
What problems is the product solving and how is that benefiting you?
Gong's ability to record calls and the auto-transcription are great, as they preclude the need for manual note-taking. Previously, having to take notes would prevent me from focusing on the conversation and I would miss some of what the prospect or customer was saying, and valuable information would be lost or have to be repeated.
Success Manager
What do you like best about the product?
Gong is easy to use and allows great collaboration across geo's and departments. It is extremely helpful when onboarding or when highlighting best practices.
What do you dislike about the product?
I truly haven't found anything not to like while using Gong. It is simple, effective and makes me more efficient.
What problems is the product solving and how is that benefiting you?
Gong helps us share knowledge across the organization and shortens onboarding time. I love that you can search for keywords instead of having to watch an entire video, saving time and allowing us to share that specific snippet with a customer.
Gong is fantastic for sales analysis
What do you like best about the product?
The most helpful aspect of Gong is being able to see how much time I spent talking as opposed to the client. Being able to see that I'm not listening enough has really changed how I approach my meetings.
What do you dislike about the product?
I am using Gong to call leads. My company likes to have links to the calls put into our CRM. Gong takes way too long to process the call and put it up on my dashboard. By the time it is there, I have moved on and I end up skipping that process by accident. So faster processing of each call would be helpful.
What problems is the product solving and how is that benefiting you?
Gong solves the age-old dilemma of he said/she said. No one quite remembers if you had the value prop in your last call. With Gong you can identify if it is there and exactly when you presented it. Great insight into the delivery of your company's message.
Out Of College - First Time Job - Gong is a lifesaver!
What do you like best about the product?
What I love about Gong is that it allows you to continue the philosophy of always growing and learning from your peers. I am currently in my first corporate job, and our team uses Gong to record our meetings. Recording the meetings allows us to go back as a team and analyze what worked well and what we need to improve. As a new employee, Gong has contributed to my success by learning from my peers and being able to watch them handle questions and objections live. Gong has made my job so much easier, and I will continue to learn and grow by utilizing its tools!
What do you dislike about the product?
I would love it if Gong had a feature that incorporates meetings on the phone. I see that Gong currently has a record feature to capture the audio of phone calls, but I would love to see more integration with this idea.
What problems is the product solving and how is that benefiting you?
Gong has been benefiting me so much in my role as a sales development representative. It has allowed me to be more productive by watching and reviewing meetings. As a new employee in my company, I am still learning basic things and what I love about Gong is that I can search topics from prior meetings with our team or clients. Searching keywords on a topic and hearing the discussion around them gives me so much insight, and I'm really enjoying all the technology incorporated into this software!
Director of Business Development, Enterprise
What do you like best about the product?
I find Gong extremely helpful for training purposes (I am new to my current role) and for coaching purposes (I was a manager of 10+ previously).
What do you dislike about the product?
TBH, none. I like the old features and everything new being rolled out.
What problems is the product solving and how is that benefiting you?
Tracking objections, listening to calls in the library, learning more about what others say/dont say
Gong is much more than just a recording!
What do you like best about the product?
The analysis, and taking you to the most relevant parts of the conversation
What do you dislike about the product?
Not a big deal, but would be great if the analysis can be available immediately after the call
What problems is the product solving and how is that benefiting you?
Saves time
Transcript service is great for searching
What do you like best about the product?
Automatically having calls saved and searchable is huge. Allows us to cut through the clutter to find exactly what we need.
What do you dislike about the product?
Privacy concerns from clients and internally have come up.
What problems is the product solving and how is that benefiting you?
Really helps with tracking history and getting context for projects.
Perfect for Reviewing Calls
What do you like best about the product?
It is great to have the transcript attached to the video so you can search key words!
What do you dislike about the product?
Searching for a specific call is sometimes tricky because you have to have exact wording
What problems is the product solving and how is that benefiting you?
There is siginifcant time between Sales speaking with the customer and then closing the deal, so it is perfect for reviewing the initial conversations.
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