Gong
Gong.ioExternal reviews
6,454 reviews
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This has been a very positive experience since I first began using the platform.
What do you like best about the product?
The fact they have keywords highlighted
What do you dislike about the product?
looking at my face on camera without the help of a major movie studio's make-up and hair team to make me look the way I want.
What problems is the product solving and how is that benefiting you?
It is a huge plus in regards to NOT having to take as many notes as I used to take before Gong. I can focus 100% on the conversation and not the note taking.
Incredibly intuitive and aware in capturing all critical details during calls!
What do you like best about the product?
Points of interest with all the trackers provides exceptional insight on what was covered.
What do you dislike about the product?
Sometimes doesn't take into account people talking at the same time being factored into stats - for the talk ratio numbers.
What problems is the product solving and how is that benefiting you?
Better understanding business outcomes that were discussed and talked about - and how to properly align responses and position follow up to optimize system usage from their end, plus use case intel on ours.
BEST TOOL FOR ONBOARDING
What do you like best about the product?
Being able to see sales calls as a new employee to a company.
What do you dislike about the product?
Not sure exactly all that it offers. A tutorial may be beneficial
What problems is the product solving and how is that benefiting you?
Not knowing the exact process to what the steps of a conversation look like in a new industry
Amazing for listening to calls
What do you like best about the product?
The interface is very clean and it's very easy to use
What do you dislike about the product?
The filter section could be a little bit more clear
What problems is the product solving and how is that benefiting you?
It lets everyone in the team listen to previous calls
Good Tool for Coaching Sales Team
What do you like best about the product?
Gong is very Easy to Use. Transcribes the call so that you can read the transcription even if you don't have time to listen to the whole call. Shows action Items after the call
What do you dislike about the product?
You should work on your transcription; some of the words Gong identifies are wrong. The tool is expensive.
What problems is the product solving and how is that benefiting you?
Sales enablement & Coaching. Its gives better insight to a call.
Gong is a must-have tool for sales reps
What do you like best about the product?
Gong is a tool I use every single day. It gives me full visibility of the deals I am working on, the conversations I've had, and the areas of opportunity I need to focus on in my pipeline. The level of detail in information Gong provides is insane. It analyzes my calls, highlights key talking points, and allows me to have an elevated level of intelligence before, during and after a client meeting. Furthermore, I love how easy it was to implement into my sales process.
What do you dislike about the product?
My biggest setback with Gong is the time it takes to analyze a call and provide information post-call. Although 10-20 minutes doesn't seem like a lot of time on the outside, in sales, every minute wasted is money lost. Secondly, in the two years I have been using Gong, I've only ever seen one live webinar provided to my team to better understand and leverage the tool for better success. A lot of the best practices that I have learned when using Gong was either from a colleague or Gong's blog. Lastly, I am not sure how Gong translates multilingual calls because I've experienced a disconnect in the translation, especially when I am holding calls where the meeting attendees are speaking different languages.
What problems is the product solving and how is that benefiting you?
Gong analyzes my calls, highlights key talking points, and allows me to have an elevated level of intelligence before, during and after a client meeting. Furthermore, the convenience of having a call transcript logged shortly after a call is extremely valuable, so that nothing important to my clients falls through the cracks.
If you allow employees to work remotely, you must have Gong!
What do you like best about the product?
I like that I am able to find any video that I need to watch because I missed it or because I need a refresher on the information that was provided in the video call.
What do you dislike about the product?
Tons of recordings to sift through. Best way to search is to type the name of the video call you're trying to find. The list view of video calls could also have a cleaner look (just show a list instead of including a preview picture of the video).
What problems is the product solving and how is that benefiting you?
Gong allows everyone to work, on their own schedule, and still have access to all the same information as their peers. Gong allows users a freedom to make their own schedule and allows the employer to ensure everyone can access the information.
To stay uptodate on your sales pursuits get Gong.
What do you like best about the product?
Provides a consolidated view of each pursuit in a graphical timeline view showing all comms with the customer.
What do you dislike about the product?
Can do better in segregating pursuits for a customer into different views. coaching module can be gamified.
What problems is the product solving and how is that benefiting you?
Saves time in understanding a pursuit's progress and provides insights as well
I know longer need to take notes on calls!
What do you like best about the product?
Being able to listen back to my calls and make notes to help with my follow-ups and updating opportunities. Also learn from top performing reps.
What do you dislike about the product?
There is quite a lot going on from a UI point of view.
What problems is the product solving and how is that benefiting you?
Helping me identify all key points during a call. I don't have to focus on writing notes. it also helps me learn from top-performing reps, to see how they chat with clients.
Makes my job so much easier!
What do you like best about the product?
Gong allows me to be fully present with my clients during calls. No need to worry about note taking!
What do you dislike about the product?
Nothing really, Gong has been a great tool
What problems is the product solving and how is that benefiting you?
It allows me to stay on top of my accounts and fully present in every call.
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