Gong
Gong.ioExternal reviews
6,453 reviews
from
and
External reviews are not included in the AWS star rating for the product.
I love Gong!
What do you like best about the product?
Gong has helped me during my onboarding process at Miro, it has been part of my daily activities and I have learn so much from other peers by listening to calls and understanding better what went good or wrong in my own calls.
What do you dislike about the product?
At the moment I do not dislike anything, still learning how to use it better than just listening to call recordings.
What problems is the product solving and how is that benefiting you?
We usually have to make time and coordinate with our peers to shadow their calls but with Gong it makes it easier we do not have to align on time we can just go and listen when we are free.
Best tool for AEs
What do you like best about the product?
It helps keep my deals organized and visible. Also getting to watch other calls for personal development has been a game changer.
What do you dislike about the product?
As of now, nothing. It all seems well but I'm still learning
What problems is the product solving and how is that benefiting you?
Pushing my deals forward because it sends warnings and flags when something is at risk. Also with development as a new agent.
great product!
What do you like best about the product?
Gong records your meetings and provides a transcript also.
What do you dislike about the product?
Nothing that I can think of. It can be a little awkward watching a recording of yourself.
What problems is the product solving and how is that benefiting you?
It resolves the issue of forgetting what is said in a meeting. You can easily go back and review to refreshen your memory.
Game Changer
What do you like best about the product?
I like the collaboration between peers and supervisors. This tool allows us all to maintain our "One Team" mindset, seeking to build one another up. I also like the metrics/KPI(s) built into Gong that analyze your calls and give you insight into how you might improve your overall client interactions.
What do you dislike about the product?
Some of the speech recognition and transcribing is not 100%.
What problems is the product solving and how is that benefiting you?
This tool is helping me to be more patient with my clients and seeking to listen more than I speak.
Extremely useful for training & pipeline management
What do you like best about the product?
Gong's tracking of keywords in your speech such as fillers, pricing & competitors. This has allowed me to improve my own pitching during demonstrations, keep track of talking points I've forgotten and train myself/colleagues using the recordings.
What do you dislike about the product?
Sometimes GONG will not participate in zoom calls or teams calls. This has made tracking my own pipeline events an issue sometimes, luckily I am able to record through other means - it just means i lost GONG's functionality.
What problems is the product solving and how is that benefiting you?
GONG is solving my ability to keep track of events that have happened with a client e.g. when certain calls have happened, what were the talking points, what should be the next steps etc.
Brilliant Platform for Analysis
What do you like best about the product?
Use it to review calls. Like the part where it provides written speech for calls. Also like that it can divide the call into discovery, closing etc but putting labels.
What do you dislike about the product?
No strong dislikes as of now. Sometimes the speech recognition makes mistakes and the word all jumbled up if the person has non-american accent.
What problems is the product solving and how is that benefiting you?
My main goal is to use it to analyze cold calls. It helps me through my previous calls and see the call to listening ratio which is important in sales. I get to analyze my performance with other top performing reps.
Totally Underestimated Gong's Capabilities
What do you like best about the product?
What I really like about Gong is how useful it is as a new sales rep in a new company. It has made my onboarding that much easier.
What do you dislike about the product?
I feel like it's a little too difficult to find calls sometimes.
What problems is the product solving and how is that benefiting you?
Gong has enabled me to mimic high performers on our sales team, while also learning talking tracks for pitches. It reduces the friction of onboarding.
A few bugs, but overall this is a fantastic product.
What do you like best about the product?
I love the ability to go back via video and transcript to look at the conversations I've had. It really helps with any action items I might have missed on the front end.
What do you dislike about the product?
I am really struggling with the call search function. It isn't as user friendly as I hoped it would be. I would like to be able to search calls by individual members of the company, but that doesn't seem like its a current function.
What problems is the product solving and how is that benefiting you?
My hands can only type so fast so with Gong I don't have to second guess what was said. I can write short hand and if needed can go back to the transcript or the video for necessary coverage. It makes for better subsequent client calls which allows for there to be more information gathered. Happy client means happy company.
well worth it: insightful, user friendly
What do you like best about the product?
the email suggestions and tips for following up
What do you dislike about the product?
the transcription service could be more accurate
What problems is the product solving and how is that benefiting you?
time management: helping me keep on track wtih deals
Two Enthusiastic Thumbs Up
What do you like best about the product?
Great to have for training purposes and to review back for notes.
What do you dislike about the product?
I haven't encountered anything yet but there are features I have not investigated
What problems is the product solving and how is that benefiting you?
It helps me focus on the conversation instead of taking notes.
showing 1,891 - 1,900