Gong
Gong.ioExternal reviews
6,433 reviews
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Great tool, transformational for our CS team
What do you like best about the product?
Gong has allowed my Customer Success leadership team to give our team members accurate and timely coaching on their interactions with customers. Previously we were flying close to blind in terms of how skilled our team was during customer phone calls and meetings. Now we have badly needed KPI's like average customer email response time, phone skills, and we can collaborate more easily internally. Our team's performance has improved and the overall customer experience is better since implementing Gong.
What do you dislike about the product?
It is still very much a Sales oriented tool, but I understand that more features are coming specifically for Customer Success teams.
What problems is the product solving and how is that benefiting you?
Helping our people get better outcomes through their interactions with customers.
My one-stop Rev Ops Hub
What do you like best about the product?
Having a centralized place for forecasting, pipeline management, and dashboarding. The forecast boards are user-friendly and offer flexibility, which has helped us streamline our processes and reduce our reliance on spreadsheets. I’m also a big fan of the ability to customize metrics and build dashboards tailored to our specific needs. It’s made it much easier to align our sales and finance teams by giving everyone clear, real-time insights into pipeline and performance.
What do you dislike about the product?
There have been a couple of challenges, such as the discrepancies between metrics due to issues with CRM user mapping, which created some initial frustration and delayed full trust in the data. That was addressed, but it slowed down our forecast implementation initially.
Additionally, certain features could be more flexible, like the inability to delete old lines of business or fully customize forecast boards in terms of metrics and layout. These haven't been deal-breakers, but they’ve required some workarounds on our end. It would also be really helpful if there were a feature to roll up all lines of business on the Trends, Changes, and Accuracy tabs of the Deal Analytics tray. Would love to see the full view of the pipeline and forecast trends.
Additionally, certain features could be more flexible, like the inability to delete old lines of business or fully customize forecast boards in terms of metrics and layout. These haven't been deal-breakers, but they’ve required some workarounds on our end. It would also be really helpful if there were a feature to roll up all lines of business on the Trends, Changes, and Accuracy tabs of the Deal Analytics tray. Would love to see the full view of the pipeline and forecast trends.
What problems is the product solving and how is that benefiting you?
Improving forecasting accuracy, pipeline visibility, and team alignment. It’s reduced our reliance on spreadsheets by consolidating critical data into one platform, making it easier to track performance and manage the sales process. The ability to customize dashboards and metrics has been invaluable for aligning sales and finance teams, giving everyone clear, actionable insights. Being able to track and sync our BANT sales process right in the Deal Boards to Salesforce has also improved our ability to discern viability of deals within the quarter. The Opportunity Score is helpful, but we use in combination with other metrics as well.
Overall, Gong has helped us make better decisions and operate more efficiently as a revenue team.
Overall, Gong has helped us make better decisions and operate more efficiently as a revenue team.
Amazing software for call recording and listening
What do you like best about the product?
It automatically records calls and provides transcripts, enabling other person to review conversations, improve performance.
What do you dislike about the product?
There are instances where the Gong bot fails to join calls or records them incorrectly but only happen sometimes.
What problems is the product solving and how is that benefiting you?
When you want to check for any calls or giving the feedback you can simply go for this tool.
Best tool ever for improving customer meets
What do you like best about the product?
Really cool IX and managing key metrics around cinversations
What do you dislike about the product?
Slow to upload the content after a call and some errors recording the full chat
What problems is the product solving and how is that benefiting you?
Assessing time of talk, how much interaction with customer…
Amazing sales & customer success partners at Gong. Easy to work with.
What do you like best about the product?
What I like best about Gong is how easy it makes keeping track of everything across my team without needing to ask for updates all the time. I can quickly look up account timelines, listen to specific call snippets, and review highlights without having to dig through endless notes or emails. It’s become a big part of how I stay on top of deals and ensure the team is aligned. The ease of integration with Salesforce and the simple, user-friendly design make it really accessible, even for people who aren’t super technical.
Another thing that stands out is Gong’s tracking and AI capabilities. Setting up trackers for competitors or messaging has been helpful when analyzing performance and identifying coaching opportunities. The data-driven insights, like the win/loss dashboards, make it easier to pinpoint where we need to improve without having to comb through every single deal or call. Plus, the customer support has been solid—whenever we need help, they’ve jumped in to assist. It’s just a tool that simplifies managing a lot of moving parts.
Another thing that stands out is Gong’s tracking and AI capabilities. Setting up trackers for competitors or messaging has been helpful when analyzing performance and identifying coaching opportunities. The data-driven insights, like the win/loss dashboards, make it easier to pinpoint where we need to improve without having to comb through every single deal or call. Plus, the customer support has been solid—whenever we need help, they’ve jumped in to assist. It’s just a tool that simplifies managing a lot of moving parts.
What do you dislike about the product?
One area that requires a bit of effort is the initial setup of custom trackers and AI tuning. While the configuration process can feel a bit manual at first, the results are well worth the time investment once the system is dialed in.
Additionally, not all clients are comfortable with recorded calls—particularly in sectors like government or regulated commercial industries. Gong offers thoughtful options like manual recorders, which help mitigate this, but it’s still something we have to manage case by case. That said, these are relatively small challenges in the bigger picture, and they don’t diminish the overall value the platform brings.
Additionally, not all clients are comfortable with recorded calls—particularly in sectors like government or regulated commercial industries. Gong offers thoughtful options like manual recorders, which help mitigate this, but it’s still something we have to manage case by case. That said, these are relatively small challenges in the bigger picture, and they don’t diminish the overall value the platform brings.
What problems is the product solving and how is that benefiting you?
Gong has fundamentally improved how we manage deals, monitor customer engagement, and coach our team. It provides full visibility into the lifecycle of each deal, ensuring we’re aligned on next steps and priorities without adding administrative overhead. We can easily identify which messages resonate with customers, spot red flags early, and use those insights to refine our outreach.
It also simplifies how we report to leadership—surfacing high-impact insights and call highlights in just a few clicks. This has saved us countless hours and allowed us to focus more on strategy and execution. By reducing ambiguity and providing clear, actionable intelligence, Gong helps us operate more effectively at every level of the sales process.
It also simplifies how we report to leadership—surfacing high-impact insights and call highlights in just a few clicks. This has saved us countless hours and allowed us to focus more on strategy and execution. By reducing ambiguity and providing clear, actionable intelligence, Gong helps us operate more effectively at every level of the sales process.
Save Time with Gong – Focus on What Matters: Building Relationships
What do you like best about the product?
What I like best about Gong is how effortlessly it captures and organizes customer conversations. It removes the need for manual note-taking, so I can fully focus on the conversation and relationship. The ability to search, analyze, and share call insights across teams has been a game-changer for alignment and coaching. It also helps surface trends and risks early, which is invaluable for managing accounts proactively.
What do you dislike about the product?
So far I must say, Gong has not disappointed in any way.
What problems is the product solving and how is that benefiting you?
Gong saves me hours every week by capturing and organizing all customer conversations.
I can focus on the relationship instead of note-taking, and quickly spot risks or opportunities through conversation insights. It keeps Sales, CS, and Product aligned. The alerts can be a bit much at times, but overall, it’s a game-changer for proactive customer management.
I can focus on the relationship instead of note-taking, and quickly spot risks or opportunities through conversation insights. It keeps Sales, CS, and Product aligned. The alerts can be a bit much at times, but overall, it’s a game-changer for proactive customer management.
Senior Sales Representatives
What do you like best about the product?
How accurate and fast the transcripts are generated. Along with the fact that it gives you the transcript, an outline and a recap of all the important parts of a call.
What do you dislike about the product?
There aren’t really any that I can think of.
What problems is the product solving and how is that benefiting you?
It has given me the ability to go look back and see what I could have done better.
Effortless Setup, Powerful Insights with Room for Enhancement
What do you like best about the product?
I appreciate Gong's ease of deployment and integration with Salesforce and Zoom, making it quick to get started. I value the seamless recording and centralization of all customer conversations, enhancing company-wide learning. The analytics feature is outstanding, providing immediate feedback on conversation dynamics and helping improve customer engagement. The visibility it offers into all conversations and its user-friendly nature make it indispensable for our sales team.
What do you dislike about the product?
I find Gong's sales engagement features lacking, which forces us to rely on additional software for taking actions after meetings. If Gong could enhance these capabilities, it would enable us to consolidate more of our tools into a single platform.
What problems is the product solving and how is that benefiting you?
I use Gong to capture and analyze customer meetings, enabling our team to learn from conversations efficiently. It centralizes conversation data, identifying next steps and improving sales engagement through analytics. This visibility and ease of use benefit our company-wide learning and customer interaction strategies.
Can't imagine my world without Gong in it
What do you like best about the product?
If you think about your tech as a teammate, Gong is the one to have on your team. It's become everything to us in sales. It helps streamline the day to day, removes manual obstacles, enables you to manage pipelines effectively, gives you the right insight to upskill your reps, removes forecasting doubts, helps our company make strategic decisions about products and processes, and - most importantly - helps us ensure we have a world class buyer's journey and client experience. They also continue to evolve their platform, yet it maintains easy to use.
What do you dislike about the product?
Sometimes it feels like you are sitting on a goldmine of intel but you can't open the vault all the way. Meaning, right now, you can't ask anything about the platform (and all of the conversations) as a whole, or ask anything about a particular rep. They do have the "Top Themes" AI Agent coming soon though - very excited for that! The other pain point I would love to see solved is the ability to further structure the permission profiles. There are some things that we want our leaders to be able to do (such as trackers and scorecards), but that also gives them access to change certain business settings which is not ideal.
What problems is the product solving and how is that benefiting you?
Gong helps to solve common sales problems such as maintaining deal momentum and managing their day to day non-selling activities. This is of great benefit because it allows our sales professionals to focus more time on the relationship vs manual activities. It has also helped to solve our upskilling challenges, as it allows us to quickly identify gaps and streamline coaching efforts. This is of great benefit as it ensure we are providing a world class buyer's journey and client experience.
Unreal as a rep, the AI is lagging
What do you like best about the product?
Call highlights, deal warnings, and ability to share clips is so easy. Really couldn't do it without Gong. Plus all the different integrations with other tools makes it super seamless.
What do you dislike about the product?
The AI is really bad. "Ask anything" features pulls out the wrong things, from the wrong speakers, and is rarely correct. I typically have to copy paste transcripts into other GPT/Claude-esque tools to get the information I actually want.
What problems is the product solving and how is that benefiting you?
Gong makes it easy to take apart different calls, learn from teammates, and quickly review past deals.
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