Gong
Gong.ioExternal reviews
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Great tool to help teams review important calls
What do you like best about the product?
Gong helps me find relevant information quickly from old calls. Whether it be reviewing my own calls to see or review any details I may have missed, or looking at other's calls that are relevant to my customer, I know I can quickly find and rewatch important info quickly.
What do you dislike about the product?
The UI is a little weird where you can't go full screen and have the speakers at the bottom show. It's annoying when I want to see the screen share and also who is speaking when, but I can either go full screen to see the screen share, but then you lose the info of who is speaking at the bottom.
What problems is the product solving and how is that benefiting you?
Call recording and searchability within or own organiations database of logged calls. It's helpful for learning more about the customer and uncovering the work that the team has already done on calls.
Best product by far to review calls as well as for training!
What do you like best about the product?
Simple interface - just works! simple and easy to use
What do you dislike about the product?
the timeline search bar - I find it not intuitive.
What problems is the product solving and how is that benefiting you?
finding data from past calls fast!
Gong is amazing
What do you like best about the product?
I love the post-meeting stats and notes. Also, I love that it automatically records and it isn't something you have to think about.
What do you dislike about the product?
Nothing. Still learning the platform though.
What problems is the product solving and how is that benefiting you?
Gong makes it easy to improve in your ability to run discovery calls.
Gong is not a luxury tool, it is a must have tool
What do you like best about the product?
Gong is a game-changing tool that every revenue leader should prioritize once you have at least one salesperson on the phone. I put off investing in Gong for many years as a sales leader as I saw it as a "nice to have". Since implementing Gong I have realized this is no longer a nice to-have but a must-have. This is not just about sales but about making the company better. I would argue our product development team gets more out of Gong than our sales team. Gong is truly a company tool.
What do you dislike about the product?
When I think about Gong and areas of improvement, I truly can't think of anything. I am excited for what they are building and I have enjoyed being part of the beta programs.
What problems is the product solving and how is that benefiting you?
The number problem that Gong solves for us, is allowing our non customer facing teams hear it directly from our customers rather than relying on our sales team to play telephone for our clients.
Amazing Product!
What do you like best about the product?
The ability to replay the recordings with script translation, identify who is speaking and the ability to jump right to the section where I am interested in listening.
What do you dislike about the product?
Hopefully there can be a side-by-side translation next to the video, so that I can look at both and understand the content better. Currently once I turn to translation I can't see the video.
What problems is the product solving and how is that benefiting you?
Solving a problem that I need to review massive sales calls without much insight generated. With Gong, I can fast-forward and only review the useful information.
A little confusing but once you get to know it and learn it Gong is really easy
What do you like best about the product?
the transcripts are the most helpful and overall being able to listen to it in either video or transcript form
What do you dislike about the product?
Not being able to find some of the calls or how difficult it can sometimes be
What problems is the product solving and how is that benefiting you?
playing back calls and editing my pitch and script
I have only used a short bit which is why Im not giving it a 10 but its been helpful thus far
What do you like best about the product?
Getting to hear how tenured reps structure their calls
What do you dislike about the product?
I never received any training on how to use it, but that could be internally on our/my end. Are reps able to put their slides on calls and my team just doesnt do it?
What problems is the product solving and how is that benefiting you?
Expediting learning process to ramp faster
This is such a game changer. Welcome to the future!
What do you like best about the product?
Being able to focus on my customer instead of taking notes is so helpful. I've always had to take notes to keep everything straight and now that I am not worried about getting every little detail, I can be fully present in the conversation.
What do you dislike about the product?
Customers can be a little hesitant sometimes when the recording comes on to warn them, but it is necessary. The Speech to Transcript tech is pretty rough. I typically watch my videos at 1.5x speed to recap, but it would be great if I could copy the transcript into my Evernote with confidence. Definitely not there yet.
What problems is the product solving and how is that benefiting you?
Gong is taking so much time out of my administrative tasks. Being able to quickly see action items and questions asked by my customer is fabulous. I feel like i can fit more meetings in one day in.
Seamless, automated, and extremely useful.
What do you like best about the product?
How it is automated, syncs with my calendar, and is easily transferable.
What do you dislike about the product?
The interrupting prompt/disclaimer at the beginning.
What problems is the product solving and how is that benefiting you?
Actually recording all client calls instead of easily forgetting to do so.
Gong Makes It Easy to Refine My Call Process
What do you like best about the product?
I love the call analysis and ease of use when it comes to commenting and asking for feedback. Putting calls into folders is also a favorite feature of mine.
What do you dislike about the product?
The only thing I dislike is it takes a long time to analyze calls sometimes.
What problems is the product solving and how is that benefiting you?
It's giving me an easier way to navigate and analyze mine and others' calls.
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