Gong
Gong.ioExternal reviews
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Gong for sales
What do you like best about the product?
Gong saves me time from taking notes during sales calls and instead allows me to focus on what prospects are saying. In reviewing call transcripts and recordings afterwards, there's always something captured that I would have missed.
What do you dislike about the product?
I like Gong overall. The one improvement that would be helpful as the volume of recorded calls grows is being able to search by keywords across all recordings so that I can look back on previous instances when XYZ came up and how it was addressed.
What problems is the product solving and how is that benefiting you?
It's saving us time by taking notes for us during calls and also helps the rest of the non-sales team stay on top of customer conversations. It's a great internal learning tool.
Good for helping with workflow management
What do you like best about the product?
It's intuitively built, so once it is set up correctly, it works really well. I'm not super into it, but from what I've watched during trainings, you can really customize to maximize your workflow.
What do you dislike about the product?
Can take some extended time when loading things or transcribing. I generally overlook this because its powerfulness makes it worth short waits.
What problems is the product solving and how is that benefiting you?
Recording meetings with clients. So far, it's been great. Easy to share. Biggest thing for our company is its strong integration with Salesforce which is our CRM.
As a marketer Gong provides great insight on customer pains and ideas for content
What do you like best about the product?
Ability to tag different categories, get notifications, and track such things as sentiment and competition. The mobile app is pretty good, too as it allows you to connect and listen as you drive.
What do you dislike about the product?
Nothing yet. I can not think of anything to add here as we are early days. We started using it around two months, but at the moment, the solution provides what we need. It would be good for marketing to add remembers before they start recording, like "Make sure you ask, how did you hear of HIVERY" on first calls.
What problems is the product solving and how is that benefiting you?
Ability to gain insight into customer insights and discover patterns. This has helped form our thinking about product positioning and content marketing development ideas.
Pivotal for growth
What do you like best about the product?
Gong has been the number one most effective tool for me in my development coming into sales with zero background experience. I especially love the transcriptions as I can easily read through them to find what I'm looking for. Also, the commenting and scorecard tools make it easy to give and receive feedback.
What do you dislike about the product?
My only complaint is that sometimes my Salesforce integration seems a bit off... some calls not getting uploaded to Gong, sometimes calls are logged to the wrong person, but I think that's on the SF side moreso than Gong.
What problems is the product solving and how is that benefiting you?
Gong helps me with my development, allows me to make sure I'm following through on next steps, and allows me the opportunity to give and receive feedback amongst my team!
I love going, not only to improve my skills but also to follow up on my pipeline!
What do you like best about the product?
To evaluate my performance and improve my skills, review my interactions, assess my patience, and count the number of questions I asked.
What do you dislike about the product?
Sometimes Gong doesn’t record Microsoft Teams meetings, and the transcript for Spanish is very poor.
What problems is the product solving and how is that benefiting you?
I can follow up on my accounts when my teammates continue to work on them.
Great Solution to Long Meetings
What do you like best about the product?
Instead of everyone needing to log on to a full company meeting, our time can be used however works for us. I love that our company uses Gong for this and you can even go back and reference the information later!
What do you dislike about the product?
I haven't had a lot of issues with Gong really -- I wish more companies used it! Maybe being able to put your own notes at certain time points in the video would be helpful but having the transcript is already a great feature.
What problems is the product solving and how is that benefiting you?
You don't have to take diligent notes on a training video or meeting -- you can just go back and reference it again as needed.. you can even skim the transcript instead of watching it!
Great Tool
What do you like best about the product?
Recapping calls and presentations to review and very helpful for new hires trying to learn the product. Ability to save calls, the clear representation on PPT if any are shared, and call quality is also excellent.
What do you dislike about the product?
I have yet to come across an issue with GONG, so far the experience has been great, I do not dislike anything about the product in particular to comment on about.
What problems is the product solving and how is that benefiting you?
New hire product learning capabilities, Clients, sales and CSM tones on calls, trouble shooting concerns I have not come across with out own product but Gong gives us the ability to make that happen.
It has been so helpful to go back and listen to calls. It has made me better with my future meetings
What do you like best about the product?
I like that I can go back and listen. it helps me critique myself and get feedback from peers. It supports collaberation. i also no longer have to take meeting notes wich is great.
What do you dislike about the product?
I do not dislike it at all. i could utilize more. It would to be nice to have some type of tie with my calls on my cell. I find it to be a resourceful tool. Wish it picked up my phone calls too
What problems is the product solving and how is that benefiting you?
The problem it has helped me solve remember all the details of my meetings. I talk to so many grocers and by reviewing my calls I am actually able to see trends within customers feedback
Gong makes phone management easy as pie
What do you like best about the product?
Gong is very easy to navigate, even for new users! I have mentored co-workers to use gong and they've been able to pick it up in no time thanks to such a friendly user interface!
What do you dislike about the product?
It can be difficult to fully transition to Gong from other platforms. Their mobile site could also use a lot of work, call coaching and analytics capabilities are unavailable in the product’s mobile app.
What problems is the product solving and how is that benefiting you?
Gong makes sales coaching very effective and very efficient for our team. Its friendly user interface makes it easy to learn, but difficult to transition sales software into Gong.
Great tool!
What do you like best about the product?
That I can take snippets from a conversation and comment on it or share it.
What do you dislike about the product?
Nothing, I think this product is great and I personally don't haven't had enough time with it to know if I have dislikes
What problems is the product solving and how is that benefiting you?
Being able to look at a conversation transcript to write better notes about a conversation.
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