Gong
Gong.ioExternal reviews
6,453 reviews
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Impressive Learning and Note-Taking Tool!
What do you like best about the product?
Gong has been incredibly helpful to our sales team. We use it to record meetings for better note-taking and training. The transcript and speaker time breakdown have been wonderful tools for us.
What do you dislike about the product?
I personally haven't found any downsides while using Gong. Besides mild confusion when interacting with the tool for the first time, it is incredibly user-friendly and easy to navigate.
What problems is the product solving and how is that benefiting you?
Gong enables better note-taking for our Account Executives and Sales Engineers, as well as increasing visibility for reps who were not on the call. This translates to Gong being a wonderful learning and training tool for new and existing employees to become confident in their selling process.
Gong amplifies the voice of the customer.
What do you like best about the product?
Gong lets me be a fly on a wall to hear what my customers are saying about us, what they love, and where they're facing issues. Setting up alerts as an advocacy pro makes it easy to get alerted when a customer is gushing over us to hit up an impromptu act of advocacy and find the next great testimonial.
Gong also makes it easy to ramp quicker. Starting a new company you can just head into gong and learn super quick how you product is being pitched, what's working and what doesn't.
Gong also makes it easy to ramp quicker. Starting a new company you can just head into gong and learn super quick how you product is being pitched, what's working and what doesn't.
What do you dislike about the product?
Honestly, nothing really. Gong does what it says it will and does it well.
What problems is the product solving and how is that benefiting you?
Voice of the customer. Gong is helping us to know what's going on with our customers and ensure that the wider organization has a way to listen in and gain insights from that voice.
More than just a library of calls
What do you like best about the product?
Gong is super helpful in that it's not only a library for my company's calls, it also allows me to listen to them on the go. I rewatch demos/discos while I'm on the treadmill, listen to calls when I'm driving, and really love the feature where I can make playlists and save filters for the calls that best pertain to my needs. Gong also helps with personal improvement by providing me with an organized list of my own calls to review and emails me when meetings I've scheduled have gone off to make sure I can easily get my hands on them.
What do you dislike about the product?
The only thing I can think of is that it often miswrites words in the audio-to-text feature.
What problems is the product solving and how is that benefiting you?
Gong has helped me ramp up in a new sales role to hear my own calls and reference others' to learn from. It helps me realize the average length of BDR's monologues on calls and to reference for my own. I also love that there is a way to search different topics I want to hear mentioned in calls to learn more about.
Gong platform review
What do you like best about the product?
The intelligence it provides
Call recordings
Call recordings
What do you dislike about the product?
Takes time to loading. Lag in recording.
What problems is the product solving and how is that benefiting you?
Call recording to share with customers
Intelligence to improve my mistakes
Intelligence to improve my mistakes
A great platform
What do you like best about the product?
An AI-enabled platform that helped me interact with clients effectively
What do you dislike about the product?
So far so good.I would say the website design would look better if all contents are more simplified and organized.
What problems is the product solving and how is that benefiting you?
Reflecting on my interaction with clients and knowing how to hone my skills for future meetings.
Easy to Use & Great Support
What do you like best about the product?
Being able to watch any call/demo and leave feedback is fantastic. What a time-saving/prioritizing tool!
What do you dislike about the product?
The deal dashboard is a feature-set that I have not been able to dive into yet. I use Hubspot and don't see an efficient way of using both simultaneously yet.
What problems is the product solving and how is that benefiting you?
Being able to be in all of my team members' meetings without having to actually be present.
Aligning product/sales team
Platform for giving feedback
Aligning product/sales team
Platform for giving feedback
Its an helpful insight on client calls
What do you like best about the product?
It's a helpful insight into client calls
What do you dislike about the product?
nothing yet, I think it is helpful overall
What problems is the product solving and how is that benefiting you?
reminding me to do task after client calls
Very effective tool for reviewing past conversations and tracking high-level deal flow.
What do you like best about the product?
The best part is the call recordings. It's helpful to have a record of what was discussed because it ensures you have full context in your conversations. I don't know competitors.
What do you dislike about the product?
It can be mismanaged and used in the wrong way if given to an organization with poor culture. In some ways, it incentivizes micro-management in a career that already has the most numeric-based KPIs.
What problems is the product solving and how is that benefiting you?
Losing value during the sales cycle. Gong benefits reps because they can use insights to tie value to cost, increasing conversion rates. Later stage sales cycles have benefited from clearer communication so that customers understand why they're buying.
Gong has forced me to become a better seller
What do you like best about the product?
The call ratio feature allows me to be unbiased about how much I actually talk versus listening.
I love being able to share the call after with my prospects and team
I love being able to share the call after with my prospects and team
What do you dislike about the product?
nothing, gong does what I need it to do!
What problems is the product solving and how is that benefiting you?
1. Recapping meetings
2. I don't have to remember everything
3. I am able to see my pipeline in Gong Clearly
2. I don't have to remember everything
3. I am able to see my pipeline in Gong Clearly
I like Gong and I think it's cool how it records our calls
What do you like best about the product?
I like that it provides points of interest. I think it's interesting to see the keywords tracker and when/what questions are asked.
What do you dislike about the product?
I do feel like sometimes this can be an invasion of privacy. I feel like not all clients are always aware of the fact they are being recorded. Even though it gives them a prompt and tells them in the meeting invite not everyone reads this all the time.
What problems is the product solving and how is that benefiting you?
Gong is great for giving reps different coaching opportunities to help them in their day-to-day and assist them in making positive adjustments for future calls.
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