Gong
Gong.ioExternal reviews
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Game changing conversation intelligence
What do you like best about the product?
Gong allows me to put all my focus on the conversation at hand, without having to stop and look away to take notes. Even better is that I can utilize the keyword search to quickly review past meetings to prep for future ones.
What do you dislike about the product?
I truly and honestly have yet to find something that I dislike about Gong. From the software to their free content on LinkedIn, everything is incredible.
What problems is the product solving and how is that benefiting you?
Gong allows me to take notes, review past meetings, and focus more on having genuine conversations which overall reduces my admin work and gives me time back in my day to focus on the bigger picture items.
one of THE BEST organizational tools I've used at work so far
What do you like best about the product?
Ease of us. The system is very user-friendly, and you can learn to navigate it very intuitively. Being able to go back and listen to your calls with customers is also great
What do you dislike about the product?
I have not used the system enough to find anything I have not liked yet.
What problems is the product solving and how is that benefiting you?
When I have calls with customers, it can sometimes be hard to stop and takes notes, especially when there is a good conversation flow happening. With Gong I can go back in and hear everything we spoke about anytime I want as well as share the reconding with any relevant parties.
LEVEL UP without the pressure
What do you like best about the product?
Sometimes it's not in your best interest to take detailed notes during a call (can be rude to client, too much information to catch, looks like you're treating them as a sale, can't concentrate on actual call, etc) and being able to go back to recall a call's detail is SUCH a great feature. If you work alone - great, BUT if you work within a hands-on team, EVEN BETTER -----recapping is not having the same conversation 2, 3, 4x. Recapping with Gong is a URL to your teammate with a timestamp so they can decipher the most relevant moments, using their own skills/perspective, allowing for tone and importance.
What do you dislike about the product?
I could write minimal downsides, but I genuinely feel that if you are a good sales rep/ person who wants to improve their skills, these downsides are truly positives. To me, the downsides only apply to those hanging on by a thread and don't want to be recorded or those using it for the wrong reasons, including the employers using it for the wrong reasons.
What problems is the product solving and how is that benefiting you?
1 - True introspective look at your own calls. 2 - Ability to recap and share with team for varying perspectives. 3 - Learning from other successful people's phone calls. 4 - Catching up after being Out of Office
Great experience with this tool
What do you like best about the product?
I love that meetings can be recorded so that we can share knowledge across our team from different cusomter calls
What do you dislike about the product?
I wish that sending a 'snippet' to a customer was easier.
What problems is the product solving and how is that benefiting you?
Helping us share information across our team
A Great Business Tool
What do you like best about the product?
I like going back to a call to review the business case, applicable value, and alignment discussions. It helps when I'm completing internal prep documents and need information that I was unable to write down or remember.
What do you dislike about the product?
I dislike not being able to record a call manually. I would like to be able to record any call. Not just the ones scheduled by my company.
What problems is the product solving and how is that benefiting you?
It solves my problem of having to take extremely detailed notes during a meeting. I also can review the call to catch information I missed or needed to clarify.
Gong helps me a lot in managing my Customer calls and helps me navigate through them.
What do you like best about the product?
1. Single Speaker listening option.
2. Amazing Dashboard to gather all the necessary details
2. Amazing Dashboard to gather all the necessary details
What do you dislike about the product?
So far everything seems to be really great in that.
What problems is the product solving and how is that benefiting you?
It is helping me in managing my calls so that I can refer back to any specific moment in the call without going through the whole.
Gonging for Gong
What do you like best about the product?
Gong provides an easy-to-use tool to review calls and the context of conversations not only with my customers, but I can listen to co-workers' conversations for assistance.
What do you dislike about the product?
There is nothing to dislike about the program. It gives you options to set up for your preferences on what you need for your project, team or company reviews. Perfect.
What problems is the product solving and how is that benefiting you?
Gong is very helpful in allowing us to look for key phrases and provides the data on our team to ensure our products are being pitched and at what rate of phone calls.
Account Executive
What do you like best about the product?
Gong is my Go-To platform for everything sales. I use it daily to review calls and confirm next steps, since everything is recorded I don't have to take notes during calls and I can focus only on the customer.
What do you dislike about the product?
I would say the AI voice that says the call is being recorded, but I guess there is no way around it. Although Gong has improved a lot on this, we can now allow Gong to join our call before the customer.
What problems is the product solving and how is that benefiting you?
Gong is solving basically everything sales process related, for example, taking notes for next steps, confirming and validating what the customer said, reviewing and coaching sales professionals.
Awesome product - my favourite tool in our stack
What do you like best about the product?
Coaching - gong allows for granular coaching of my Solutions team.
What do you dislike about the product?
I can't fully trust the voice to text feature (transscript)
What problems is the product solving and how is that benefiting you?
Coaching my solutions team with real life examples. It's an invaluable tool for my 1:1 meetings
Great source of truth
What do you like best about the product?
In most cases, it's a one-screen workflow. As a CSM when looking at a customer's health, engagement is a clear indication of good health. Gong not only allows me to see recent engagements and alerts me to lack thereof, but it also allows me to see the context of emails and even jump to a recent call if need be. The ability to prioritize by ARR and upcoming renewals with insight from recent conversations and the integration with Salesforce, which allows me to update next steps instead of jumping to another application, makes the tool extremely valuable and a must for productivity.
What do you dislike about the product?
Some fields, such as forecasting, are view-only and can't be updated.
What problems is the product solving and how is that benefiting you?
Productivity, accountability, retention, engagement.
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