Gong
Gong.ioExternal reviews
6,453 reviews
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Learn and improve with Gong
What do you like best about the product?
Gong helps you with finding out what needs to be improved. There is so much on the platform and its really easy to find the content you need
What do you dislike about the product?
Nothing I am happy with the platform. Thank you
What problems is the product solving and how is that benefiting you?
Helping me improve my sales and phone skills
Great platform for Reviewing performance
What do you like best about the product?
I like listening back to my calls and then listening to how my colleagues will handle the same situation. Also, I enjoy seeing all of my metrics and tracking everything.
What do you dislike about the product?
I don't enjoy feeling like I am being watched on every call I make. I wish there was a way to toggle the system on/off for the cold calls I make. I feel as though every voicemail that I leave needs to be recorded.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to shadow other reps in work from home environment. This will enable me to help people improve while improving myself. I always have loved to shadow people, and this is the easiest platform to do it on.
Simple and Powerful Tool!
What do you like best about the product?
how you can see the video of the demo and/or you can switch it to transcribe where you see the words as they recording is happening. this makes it easy if you don't have headphones but need to know what was gone over to gather info/pain points from prospects and clients!
What do you dislike about the product?
The transcribe translation could be better, for the most part it's very accurate but sometimes it jumps around when one person is talking it shows the other person talking and not all words are transcribed correctly
What problems is the product solving and how is that benefiting you?
When/if I miss information needed from a prospect, i can go back into gong and pull up the call to play back and fill in any notes or pain points that i didn't gather on the live call so that my territory manager is fully prepared without having to go back and take time to listen to the call themselves
Cant live without it
What do you like best about the product?
Whether listening to my calls or reviewing my peer's calls, I can no longer live without Gong. Coming into a new company, I significantly reduced my learning curve and got the lingo down much faster because of the repetition that Gong allows.
What do you dislike about the product?
Some AI features are still being worked through but are still usable. It does upload calls that don't actually connect, so I end up sorting through more calls than I want to find what I am looking for.
What problems is the product solving and how is that benefiting you?
Being able to listen to my own calls and have my peers/management be able to give me feedback on them has been massively helpful. I can compare what other reps are doing and hear how prospects are responding so I can continue to improve my delivery.
great for training
What do you like best about the product?
provides a transcript of the video and can see who is talking and when! it is helpful when looking back at recorded videos for training. we use it for demos as well so we can look back instead of taking notes during the meeting.
What do you dislike about the product?
Not much but one thing I noticed is I can't pause the video by clicking on the screen. Also, I have to scroll down on the page on my laptop screen to be able to pause/skip.
What problems is the product solving and how is that benefiting you?
Gong helps record and store videos for training. It is helpful because I can use the search engine to quickly find the video I am looking for.
Best notetaker I have seen
What do you like best about the product?
The feature of being able to share the recording with customers after trimming the timelines is very convenient. Transcription of the call is also accurate.
What do you dislike about the product?
There's nothing I dislike in Gong. However, it would be great to have more editing features within Gong.
What problems is the product solving and how is that benefiting you?
Gong helps me to record my meetings with customers during onboarding and refer to the recordings in case of a need for clarification.
Effective and Intuitive
What do you like best about the product?
Gong is an exceptional tool that has greatly helped in identifying areas of improvement for a sales pitch and in allowing for real focus during a call, knowing the transcript will be available after. It is intuitive and very easy to use, with minimal uplift to get it started.
What do you dislike about the product?
Nothing. Gong has been such a great tool to add to my sales process. I have come to rely on it fully and am excited to continue using it as I uncover its additional functions.
What problems is the product solving and how is that benefiting you?
Gong has been essential in allowing for complete focus during a presentation or intro call. Because of its reliability, I can remain present in a call, knowing that I will have the video and transcript to refer back to later.
Excellent way to listen to calls of my own and other teammates
What do you like best about the product?
How it turns the talk into text for review
What do you dislike about the product?
nothing! Very easy to use and navigate! I love it!
What problems is the product solving and how is that benefiting you?
Allows my team and new hires to hear how the best reps are running through calls
Best way to lean and repeat at any time
What do you like best about the product?
Gong gives you the possibility to access information in a real world environment and learn as well as reassessing own calls and getting better over time
What do you dislike about the product?
The customers in my personal area of work are sometimes sceptical of being recorded via Gong (or in general)
What problems is the product solving and how is that benefiting you?
Time Problems: not being able to take part in learning sessions or going over a call that somebody else did not have time shaddowing
Must have for the modern sales organization.
What do you like best about the product?
Visualizing and reviewing all customer interactions throughout a sales cycle is huge. Without a tool like Gong, it can take so much time to backtrack through email threads and notes for the info you need to work a deal.
What do you dislike about the product?
No obvious downside other than it can take a while for calls to be analyzed/processed. I like to handle the follow-up as immediately as possible after a call, and it'd be helpful to have the transcript/recording faster.
What problems is the product solving and how is that benefiting you?
Gong gives me confidence that I haven't missed any critical parts of all the customer interactions during a sales cycle. I can confidently conduct sales processes with my information and demonstrate a high level of attention to detail for prospects.
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