Gong
Gong.ioExternal reviews
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Not just for sales
What do you like best about the product?
Gong provides insights that help you improve, such as the level of interaction and engagement of the clients, as well as direct feedback about your performance, such as setting up next steps, asking about pain points, or not monologuing too much.
What do you dislike about the product?
The only thing I have ever disliked is that automatic transcripts of calls are a bit off sometimes.
What problems is the product solving and how is that benefiting you?
It is helping me improve my communication skills, remember to touch key points more consistently, and more objectively understand client engagement.
Amazing, versatile business tool
What do you like best about the product?
Gong is great for onboarding and training as it allows trainees to review a call at their own pace, and cross-reference the transcript.
What do you dislike about the product?
Sometimes Gong is a bit late to join the meeting
What problems is the product solving and how is that benefiting you?
Video recording and sharing, training and onboarding
Gong is great!
What do you like best about the product?
I appreciate the AI functionality that takes recording calls to the next level. It integrates powerfully into our stack.
What do you dislike about the product?
Sometimes calls do not always automatically record
What problems is the product solving and how is that benefiting you?
Revenue and Customer Intelligence. Helps us work cross functionally better to serve our customer
Easy to use and love having it as I am onboarding
What do you like best about the product?
I love that I can go into any calls from my peers and listen to calls, and hear how they are handling different scenarios with customers. I also like to use it for my review, from a professional development standpoint and in case I missed anything,
What do you dislike about the product?
Nothing that I can articulate at this time.
What problems is the product solving and how is that benefiting you?
Transfer of knowledge, professional development opportunities, and follow through with the customer.
Great training tool!
What do you like best about the product?
Being able to hear my calls helps me to direct quick adjustments to my pitches and responses. I also use the tool to take notes of the customer responses to better prepare for future calls ..
What do you dislike about the product?
Navigating through team calls can be a little challenging. Also, I seem to have to look for calls more when calling a personal cell phone.. Even when the contact information is connected to the account
What problems is the product solving and how is that benefiting you?
Personal training and assessment when communicating with Clients and prospects
So helpful!
What do you like best about the product?
Love that it automatically joins calls and registers each person on the call. I love the playback and share call option so that I never have to remember to record a call if I want to send it to a customer.
What do you dislike about the product?
Text transcription is not very good, Gong thinks I am saying very different words than I am. I can use it for a baseline but always re-watch the video to see what I actually said.
What problems is the product solving and how is that benefiting you?
I no longer have to take my own notes, the email reminders for my action items are super helpful and it makes me able to be more productive in back-to-back calls so I don't have to remember what I said I would do for my customer.
Love how I can review my calls!
What do you like best about the product?
Recordings and trackings of all my calls and zoom meetings.
What do you dislike about the product?
I have not seen any issues or downsides of gong yet. Still new to it.
What problems is the product solving and how is that benefiting you?
It is helping me hone my craft of my sales pitches by reviewing my calls.
Great for note taking
What do you like best about the product?
Not having to worry about taking notes has been my faviorte part of using Gone. I can focus solely on the client.
What do you dislike about the product?
The reminder emails sent by Gong are not in my time zone.
What problems is the product solving and how is that benefiting you?
Record keeping and getting feedback from my manager/team lead
Best sales engagement tool I've used
What do you like best about the product?
Gong makes it very easy to record Zoom calls and review call libraries to learn from my own sales conversations or other colleagues
What do you dislike about the product?
Not many downsides. The transcripts aren't always accurate but still pretty good. I haven't used some non core features like deal tracking
What problems is the product solving and how is that benefiting you?
As an AE, I can learn from my own calls and others. Also, it helps take notes for me so I can be more engaged listening during calls instead of trying to take my own notes.
THE Difference Maker For Sales Teams
What do you like best about the product?
As someone who works in enablement, it's tough to pick just one thing i like best about Gong. We use the platform across our entire revue org and it provides value for all roles. The first exposure any of our sales reps get to Gong is during onboarding, where we do a Gong walkthrough to show all reps how to use it and how it will be used by their manager to review their calls. We also have a formal certification process during onboarding and to help reps prepare for that, we have two types of best practice libraries for them. There is one library to watch all other certifications and there is a library for all best practice discovery calls.
For our sales managers they use Gong and it's scorecard/comments elements to coach their sales teams and it has seen us have a huge upturn in win rates, opportunities created and churn risk being highlighted.
Moreover, the data that the leadership team can pull from Gong is at an unbelievable level and has impacted our entire revenue org.
For our sales managers they use Gong and it's scorecard/comments elements to coach their sales teams and it has seen us have a huge upturn in win rates, opportunities created and churn risk being highlighted.
Moreover, the data that the leadership team can pull from Gong is at an unbelievable level and has impacted our entire revenue org.
What do you dislike about the product?
I don't have much that I dislike about gong, but the main area would be around the scorecard reporting. We have an out the box SFDC dashboard, which is useful, but when I pull reports from gong, it's really just a CSV file of pretty unusable data. An addition to an analytics section would be great.
What problems is the product solving and how is that benefiting you?
It helps us with ramp time and it's helped bring our time to first deal down significantly
Using Gong allow to know what reps and prospects/clients are actually saying allowing us to identify knowledge gaps with reps and trends from clients/prospects
Using Gong allow to know what reps and prospects/clients are actually saying allowing us to identify knowledge gaps with reps and trends from clients/prospects
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