Gong
Gong.ioExternal reviews
6,453 reviews
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Great to keep track of calls
What do you like best about the product?
It is very easy to use and the integration (at least since I'm an end user, not an admin) is completely seamless and helps keep track of deals with prospects we talk to. I really like the automated recommendations
What do you dislike about the product?
So far I haven't found anything I dislike about Gong. I even like the fact that you can share snippets of conversations and the automated recommendations,
What problems is the product solving and how is that benefiting you?
It is much easier to get feedback from colleagues and from manager on how a call went and how we can continue to improve with very detailed messaging that doesn't get lost in memory
Reminder To Learn
What do you like best about the product?
It is the most convenient way to learn & love how it sends me email updates that I have a demo video to review
What do you dislike about the product?
I like a more intuitive way to view what is being shared on the screen
What problems is the product solving and how is that benefiting you?
Its a repository for my improvements and work
New Customer leveraging Gong daily
What do you like best about the product?
Gong highlights key stats and keywords, which can really help for perfecting my pitches
What do you dislike about the product?
That gong is automatically set to record on a call and the echo of the gong voice introducing themselves.
What problems is the product solving and how is that benefiting you?
It is solving the fact that I can go back and understand how I am doing on my calls and to pinpoint specifically what I need to work on for greater success.
Great for providing visibility into customer feedback
What do you like best about the product?
While anyone tied to revenue benefits the most from full Gong access, everyone in the organization can benefit from having viewer access.
Especially leading the customer success team, I want EVERYONE to listen to customer calls to get feedback straight from them. This ensures customer centricity, and democratizes access to those insights.
Especially leading the customer success team, I want EVERYONE to listen to customer calls to get feedback straight from them. This ensures customer centricity, and democratizes access to those insights.
What do you dislike about the product?
It's a little too heavy for our age and stage. As an early-stage start up, we don't have the RevOps capacity to use Gong to its full extent. I would love a Gong "Light" that was more affordable that we could use until we're ready to scale.
What problems is the product solving and how is that benefiting you?
- Onboarding new employees: Providing access to customer calls helps employees in every department understand our customers' needs and the problems we're trying to solve
- Evidence for business decisions: We use customer feedback as a key indicator of product and business decisions, and having snippets gives credence to those ideas.
- Evidence for business decisions: We use customer feedback as a key indicator of product and business decisions, and having snippets gives credence to those ideas.
Great for sales education!
What do you like best about the product?
Gong enables me to learn from the rest of my sales team without the need to sit in awkwardly on a call. I also enjoy being able to keep track of speaking times in order to improve the flow of future meetings.
What do you dislike about the product?
I would like the transcripts to be a bit more accurate. I also think that the interface could be a bit more user friendly. I feel like the space on the page could be used more effectively.
What problems is the product solving and how is that benefiting you?
It is helping me learn from other sales people and also gives me the opportunity to review my calls and see where I can improve. It is helping me become a better sales person and learn from others.
Optimal note taking and recording system
What do you like best about the product?
The recording feature also transcribes the audio.
What do you dislike about the product?
Transcripts are not always 100% correct.
What problems is the product solving and how is that benefiting you?
I don't have to always take physical notes.
great for coaching
What do you like best about the product?
Ability to search through call/meeting recordings using keywords
What do you dislike about the product?
No real downsides but the call log sorting feature could be easier to use.
What problems is the product solving and how is that benefiting you?
Gong has allowed us to provide our reps with realtime coaching as well as onboarding reps much more quickly with the ability to easily show successful calls.
Solid tool, helpful insights.
What do you like best about the product?
The call recordings and transcriptions are beneficial in gathering small details I may have missed during the live call. Listening to old sales call is extremely helpful when you are in a new role as well.
What do you dislike about the product?
No immediate downsides come to mind - tools like Gong are helpful and have straightforward utility.
What problems is the product solving and how is that benefiting you?
Call recordings and transcriptions. Sales coaching is also helpful.
Very helpful
What do you like best about the product?
When I'm on a long call with a client and we talk about 10 different things, I use Gong to go back and refresh my memory.
What do you dislike about the product?
It can take a while for the calls to post.
What problems is the product solving and how is that benefiting you?
My sometimes bad memory.
Positive Insight
What do you like best about the product?
I like how easy it is to utilize; you can search for calls and ask for reviews. Makes it easier to ask a coach for feedback. The email alerts keep me up to speed on my deals. It's like you have someone watching your pipeline all the time. It's nice to have, especially when you are busy.
What do you dislike about the product?
The home screen is so bogged down by information. When I log in, I feel overwhelmed because it's just so much. I wish there were more organization on the home page, allowing us to choose what we want to see.
What problems is the product solving and how is that benefiting you?
Pipeline management, gaining feedback on calls, and learning to stay in touch with customers more efficencantly. Also, keeping me aware of what is in my pipeline for a $$ perspective
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