Gong
Gong.ioExternal reviews
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Easy to use
What do you like best about the product?
The transcripts from calls are very helpful for reviews.
What do you dislike about the product?
Only when the system is down and I can't go back to review calls. Other than that, it is pretty good.
What problems is the product solving and how is that benefiting you?
N/A
So Many Ways to Use!
What do you like best about the product?
Gong has been fantastic at not only allowing me to review past calls, but get better with future ones. I love having the stats available to see the talk ratio so I can focus on having the customer talk more. Gong also holds me accountable for deals at risk for falling through. It is a wonderful resource that allows me to listen to rockstars at my company to see what they are doing right. I love Gong.
What do you dislike about the product?
Sometimes it's hard to sort through all the calls that come up in a search result to find the right one that I need, but once you understand how it is formatted, you can sort through it faster.
What problems is the product solving and how is that benefiting you?
With the visble stats, it is helping me solve discovery questions by showing me when I am talking too much. I take that feedback into future calls to ask more questions and get the customer talking more.
Very organized and helpful when reviewing calls
What do you like best about the product?
I like that you can see when someone speaks and when there is silence
What do you dislike about the product?
I do not have anything to dislike about Gong
What problems is the product solving and how is that benefiting you?
Gong allows calls to be reviewed that can help a BDR be better
Gong helps me deliver better in customer meetings
What do you like best about the product?
I love that I can go back in my calls and find coachable moments for myself. I also really appreciate being able to go back to a point in conversation with my customer so I can re-listen to what points where most of interest and pick up any details I may have missed while on the call/
What do you dislike about the product?
There's nothing I dislike so far within Gong - everything has been great.
What problems is the product solving and how is that benefiting you?
Gong is helping with note-taking, showing me presenter insights like my longest monologue or how much back and forth conversation I had with a customer. This is incredibly helpful because you really may not realize it while you are live in the meeting, but when watching the call back you are able to see these insights clearly on the platform.
Great tool for analysing your sales calls
What do you like best about the product?
Gong has a brilliant AI that analyses your sales calls with incredible accuracy and offers valuable metrics like talk times, topics of the call, etc. This makes gong an extremely useful tool to use for properly analysing sales calls to improve on key areas.
What do you dislike about the product?
Nothing, the tool itself is great but obviously customer consent is needed to record calls with them and since I work the german market this may sometimes prompt interesting responses from customers.
What problems is the product solving and how is that benefiting you?
It's hard to analyse your sales calls in detail if you have no possibility to recap them, Gong offers a great solution that gives you all the tools you need to really go into detail about your calls with customers, replay key parts and improve on important metrics.
Pretty good application overall. Very useful.
What do you like best about the product?
Call features i.e., transcriibed and call timeline
What do you dislike about the product?
Don't like how it doesn't pick up meetings etc. when they come from a client.
What problems is the product solving and how is that benefiting you?
Stay more organized and bring things to the forefront, so you never forget.
Virtual Fly on the Wall
What do you like best about the product?
The most helpful feature about Gong is the scripts that are also provided with the recordings. Furthermore, I appreciate how Gong shows who is speaking through different colors.
What do you dislike about the product?
The downside to using Gong isn't Gong's fault... it's getting permission from customers to record the call. I have been using Gong for about 4 months and have not had any issues.
What problems is the product solving and how is that benefiting you?
I labeled this review "virtual fly on the wall" because rather than asking other sales reps to join their calls, I can view the call after. This is a more efficient use of my time as I can take notes, see the transcript, and speed up/slow down when I need to.
Fast and easy way to search and find out what customers are saying during callls
What do you like best about the product?
I like that I can quickly search for keywords and discover what customers are saying during sales or service calls. The site is organized well and easy to navigate.
What do you dislike about the product?
I think the transcription feature is still lacking. I know good, accurate transcription is difficult but I almost never look or use the transcript feature, except when searching for keywords. Once I find a section of call I think I'm interested in, I have to listen to the audio since the text is usually pretty far off. Because of this, I can't share transcripts with colleagues.
What problems is the product solving and how is that benefiting you?
We are a product team working on specific problems. Being able to find customers that have mentioned experiencing these specific issues allows me to reach out directly to them in order to conduct user research and get a better handle on how we may be able to solve these issues for our customers.
Super useful tool
What do you like best about the product?
Listening to other calls to learn the features of the solutions we offer as well as understanding how other colleagues are doing the discovery calls, helped me to improve my skills and knowledge.
What do you dislike about the product?
Difficult to think about something I do not like about Gong...I believe it's a really useful solution with some incredible features. Perhaps it might be a bit more interactive, and it could be nice having more stats.
What problems is the product solving and how is that benefiting you?
I use Gong to listen again the calls I make with my prospects. I do not take many notes during the call if it is recorded, so I watch it again to write down good notes to pass to the Account Executives. Reviewing the calls also helps me to monitor my performance and see where I can improve in future calls.
Game Changer
What do you like best about the product?
Gong is a fantastic tool - I can focus on my conversation and being present with my customers and prospects versus taking notes during calls. My ability to seamlessly share call recordings and follow up with direct messages has helped me improve my career and processes.
What do you dislike about the product?
Some of the translations/transcripts are inaccurate, but the recording quality makes up for the mistakes in the transcripts.
What problems is the product solving and how is that benefiting you?
Gong solves the problem that professionals face, being present in meetings without the added distraction of taking notes. Instead of listening and scribbling out half sentences, I'm 100% focused on the conversation and able to guide the conversation accordingly.
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