Gong
Gong.ioExternal reviews
6,454 reviews
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Gong makes it easy to review our meetings and collaborate with colleagues to perform better.
What do you like best about the product?
Recordings transcriptions are good to use when in English
Tag colleagues on video meetings
Automatic recording for all meetings
Separation of employees and external audience inside records
Tag colleagues on video meetings
Automatic recording for all meetings
Separation of employees and external audience inside records
What do you dislike about the product?
It somethings can be very difficult to search for a particular video or a collection of videos grouped by a specific topic
Transcripts are not available in many languages
Transcripts are not available in many languages
What problems is the product solving and how is that benefiting you?
Gong helps our team to track all video meetings and keep them organized
Notes are a thing of the past thanks to Gong's functionalities
We are able to improve our pitch day-by-day
Notes are a thing of the past thanks to Gong's functionalities
We are able to improve our pitch day-by-day
Provides great benefits and insights
What do you like best about the product?
The ability to review my calls/demos. The suggestions, talk ratio and knowing where I need to make changes.
What do you dislike about the product?
There is nothing that I intensely dislike. It does the trick!
What problems is the product solving and how is that benefiting you?
Aiding to refining and perfecting my demos and making the needed adjustments. Helps with forecasting my pipeline as well.
Hard to live without
What do you like best about the product?
Gong is the first tool that gives me the ability to not only listen in the field, but to also gain actionable insights without having to do any of the work myself.
What do you dislike about the product?
At the moment, you're unable to get standard activity reports from Gong into SFDC. With that being said, the Gong development team is working with me to understand the need and see if they can release a solution.
What problems is the product solving and how is that benefiting you?
Historically, listening in the field has been a black box. Being able to understand the conversation with the market, how pitches are landing with prospects, and feedback on the product (especially vs. competitors) is beyond valuable to anyone in a GTM organization.
Great for sharing sales insights with product
What do you like best about the product?
Setting up triggers and connecting them to slack channels is a great way to share insights with product teams. Once it's set up it removes the need for PMs to look data up or ask salespeople, which increases the number of insights that get looked at.
What do you dislike about the product?
Sometimes voice-to-text misses what the person is saying and makes me guess what the person meant. The slack excertps are a bit short and require me to look up the larger text in the web app.
What problems is the product solving and how is that benefiting you?
It's facilitating better knowledge and insight transfer between sales and product. And it helps product people stay on top of trends detected in the sales process.
Generally good but does have some issues with logging and connection sometimes.
What do you like best about the product?
I like the auto transcript part of the call and how it's logged into the system automatically
What do you dislike about the product?
Some issues logging the call and connection issues
What problems is the product solving and how is that benefiting you?
Ability to review my own calls and the possibility of reviewing other colleagues' calls to learn from each other.
Effortless Meeting Management with Gong
What do you like best about the product?
I find Gong's features very useful in my daily work. It's incredibly intuitive for recording calls, and the analytics it provides post-meetings is excellent. The ability to transcribe meetings regularly helps me recall key points discussed. I also find the video reviews helpful as a reminder of what was exactly discussed with clients. I appreciate the feature where Gong provides a suggestive follow-up letter for clients, which aids in my client communication. Using Gong in conjunction with Salesforce and Microsoft Teams integrates seamlessly into my workflow. Overall, all the current features of Gong are excellent and make it deserving of purchase.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Gong to record client meetings, obtain video summaries with key points, and receive suggestive follow-up letters, boosting my productivity and client engagement.
Efficient for Product User Research and Reducing Meetings
What do you like best about the product?
As a product manager, I love how Gong has improved my approach to user research. I can study customer problems in advance or sometimes avoid a meeting altogether by listening to calls that have already happened where users go into enough detail about the issues they are facing.
What do you dislike about the product?
As a product manager, most of the terminology and framing in their app is focused on Sales - but that makes sense.
What problems is the product solving and how is that benefiting you?
Gong reduces my meeting time to allow more focus on other priorities. Listening to customers at greater than 1x speed is such a lovely hack. Gong helps me do my own research and prep on a user instead of bothering a teammate to pass all that long in yet another meeting.
Amazing Resource
What do you like best about the product?
Being able to reflect back on calls with clients has completely changed my experience while transitioning into my new role. I don't stress about missing information or needing to remember every little detail because I know I can refer back to my meetings later which allows me to truly be present with clients and making sure I can connect with them as we are going through the onboarding process.
What do you dislike about the product?
Being new to Gong, it is sometimes a little difficult to navigate through the library to find specific meetings that I need to view. I am sure after some practice that will continue to get more familiar to me.
What problems is the product solving and how is that benefiting you?
Having access to Gong relieves me of stress during calls and meetings. It has also been a great tool in learning and being able to view so many different calls and meetings that would take me months and years to be a part of in real time.
Awesome Service
What do you like best about the product?
Gong offers advice to help make my calls better!
What do you dislike about the product?
At the start of the call it will sometimes cut people off to let them know this call is being recorded. Maybe if it put it in the chat or said it right as they were logging on instead of right when they started talking.
What problems is the product solving and how is that benefiting you?
Gong makes it easy to look back on my calls, and learn from them. Its also a great tool to listen to other peoples calls and learn from them
So easy!
What do you like best about the product?
The most helpful part in Gong is the search functionality. Being able to find what I need and filter calls based on words said in the call, titles, or by person makes finding what I need so easy.
What do you dislike about the product?
I honestly do not have anything I particularly dislike. Gong has covered everything that I would need in a platform so I have no feedback for improvement at this time.
What problems is the product solving and how is that benefiting you?
Gong is helping by automatically uploading zoom calls with all info already in there and that is saving us valuable time from having to manually upload and label all calls.
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