Gong
Gong.ioExternal reviews
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Great product
What do you like best about the product?
A great sales coaching and team learning tool
What do you dislike about the product?
Sometimes the desire for lots of features distracts from the core functionality
What problems is the product solving and how is that benefiting you?
Allows us to measure and evaluate what is working on sales calls
Its great for tracking and transparency
What do you like best about the product?
Transparency is the most helpful aspect of gong
What do you dislike about the product?
There are many features. It has too much going on. It's not a full-time use, it is just an assist. Streamline the features and just make them the most useful aspects.
What problems is the product solving and how is that benefiting you?
Transparency is the most beneficial aspect
Gong is perfect for enablement
What do you like best about the product?
It is extremely helpful to be able to search Gong for previous client calls to bring myself up to speed prior to the next call. This is not only helpful for ongoing client engagement to remind myself of the goals, action items, and sentiment from previous calls but also for learning what is important for a client that is new to me. I can learn from past conversations that are not captured in our CRM. If I don't have time to listen to a full call, I can scan calls based on topics such as whether a presentation was shared or pricing was discussed. This is a huge time saver as I don't have to collaborate with the prior account team on these items and many times, the prior account reps may have left the organization. In addition, Gong has been my method of enablement. Internal marketing material can only go so far but hearing customer questions, concerns, and comments and then also hearing how they were addressed is invaluable! I honestly would feel it would be like losing a limb if Gong were removed.
I also love that it saves everything to our CRM automatically!
I also love that it saves everything to our CRM automatically!
What do you dislike about the product?
Search could be a little more intuitive. Sometimes I feel like I have to really focus on how I am searching in order to get the right results. It could just be me. Sometimes it's easy, sometimes search is just a bit off. Eventually I find what I'm looking for!
What problems is the product solving and how is that benefiting you?
continued client engagement - great when I am unable to take thorough notes because I'm the one presenting
enablement - learning from colleagues and other client experiences - shortened ramp time & enhanced knowledge of real-world experience
enablement - learning from colleagues and other client experiences - shortened ramp time & enhanced knowledge of real-world experience
I can now focus!
What do you like best about the product?
Gong has allowed me to listen to my clients rather than focus on note-taking. I am now focusing on my client's needs and having better conversations rather than pausing to ensure I took the right notes. And when the call is completed, I have the transcript to ensure I did not misinterpret something.
What do you dislike about the product?
Overall Gong is a great tool - I think what would be great is to have a smoother integration with Zoom. This way I can toggle Gong features within the Zoom call.
What problems is the product solving and how is that benefiting you?
Gong is helping us solve the issue of remembering. We can now review past calls to retrieve information when needed, provide back up, and even use it as a training/coaching tool.
Great for note taking!
What do you like best about the product?
I love how the presentation is transcribed as well as visually recorded. It makes finding information easy when I search for a keyword mentioned during the call.
What do you dislike about the product?
It would be nice to have all members recorded at one time during the call instead of just the speaker. It would help pick up on facial reactions missed during the presentation, especially when you are screen sharing.
What problems is the product solving and how is that benefiting you?
It is great for note-taking! I can efficiently go back to the recording to pick up on details that need clarification. These details are essential to effective follow-ups!
How a Head of Sales Development uses GONG
What do you like best about the product?
Listing some perks:
1) Gong has the ability to integrate into slack so I can keep conversations native to where the team usually reach me. Any comments they tag me in on Gong appear in my slack channel.
2) It's easy to segment calls by source, e.g. demo meetings in Google meet and cold calls in Outreach dialler.
3) The use of scorecards has allowed me to track feedbackl given to BD reps by AEs and measure the improvement in demo quality as well as see where the gaps are.
4) For key customers it's been valuable to share recordings both internally and externally so that technical resources are allocated, use cases are fully discovered and the customer also doesn't need to sit through the same call twice.
5) It's sleek. The UI is much nicer than Salesforce, so often use Gong to monitor pipeline and see where opps are going. As well as understand why some deals have stalled, e.g. follow-ups are missing, not working multi-channel (e.g. only using email).
6) Gong lets me find the active conversations from calls, and get past surface level vanity metrics in Outreach - like number of dials
7) I can go on...
1) Gong has the ability to integrate into slack so I can keep conversations native to where the team usually reach me. Any comments they tag me in on Gong appear in my slack channel.
2) It's easy to segment calls by source, e.g. demo meetings in Google meet and cold calls in Outreach dialler.
3) The use of scorecards has allowed me to track feedbackl given to BD reps by AEs and measure the improvement in demo quality as well as see where the gaps are.
4) For key customers it's been valuable to share recordings both internally and externally so that technical resources are allocated, use cases are fully discovered and the customer also doesn't need to sit through the same call twice.
5) It's sleek. The UI is much nicer than Salesforce, so often use Gong to monitor pipeline and see where opps are going. As well as understand why some deals have stalled, e.g. follow-ups are missing, not working multi-channel (e.g. only using email).
6) Gong lets me find the active conversations from calls, and get past surface level vanity metrics in Outreach - like number of dials
7) I can go on...
What do you dislike about the product?
1) They have a streams feature that is interesting to segment calls. But often I need to open calls in a new window so I don't lose my spot. I have suggested to their product team that they have a showreel auto play banner, like in You tube
2) Sometimes Gong de-values it's own platform by giving too much weight to correlation metrics.
3) There is a feeling of everything, together, all at once - sometimes. So it can be difficult to know how to prioritize your time in the platform. This is more a personal bash than a stab at Gong though.
2) Sometimes Gong de-values it's own platform by giving too much weight to correlation metrics.
3) There is a feeling of everything, together, all at once - sometimes. So it can be difficult to know how to prioritize your time in the platform. This is more a personal bash than a stab at Gong though.
What problems is the product solving and how is that benefiting you?
- Ramping reps: it is solving the problem of the knowledge and general business acumen gap between AEs and SDRs
- Allocating technical resources: we can share snippets with SEs now so that they don't need to come in too early in a sales cycle, it also reduces the need for junior SDRs to know technical answers to every question, when they can share the call after and also recap the questions asked
- Watching from above. I don't need to join calls to see what is happening, and I can also see how SDRs notes match up to the reality of the call
- Relevant feedback: reps don't need to describe the call, so that I have to give an account on their impression of what happened ----> we can listen to the call together.
- I can hear and see what my top performers are actually doing.
- Allocating technical resources: we can share snippets with SEs now so that they don't need to come in too early in a sales cycle, it also reduces the need for junior SDRs to know technical answers to every question, when they can share the call after and also recap the questions asked
- Watching from above. I don't need to join calls to see what is happening, and I can also see how SDRs notes match up to the reality of the call
- Relevant feedback: reps don't need to describe the call, so that I have to give an account on their impression of what happened ----> we can listen to the call together.
- I can hear and see what my top performers are actually doing.
Great Learning Tool
What do you like best about the product?
How you can see the insights of the most used phrases/lingo. Also, how it has a transcript so you can pull out essential snippets.
What do you dislike about the product?
Not much to dislike. Maybe create more accessibility for more levels of the sales organization
What problems is the product solving and how is that benefiting you?
Solving the problems of ice in the veins. Gives you the tools and capabilities to manage how you want to improve and grow
Gong and its importance
What do you like best about the product?
The best part about the Gong tool is the transcript of the calls which helps us to go ahead and get proper insights about what the agents are doing on the call and how we can coach them accordingly.
What do you dislike about the product?
Its nothing i do not like but just one thing is that if we can have an easy option like a calendar to select a particular date to go ahead and get that particular calls and that would really help!
What problems is the product solving and how is that benefiting you?
Coaching is the main thing that Gong helps us to improve the call quality, and it gives a lot of insights which helps in improving the performance and productivity on the floor.
I prefer Avoma
What do you like best about the product?
Very advanced AI, and the UI was user friendly.
What do you dislike about the product?
It is very expensive and it doesn't make sense for us since we don't need all of its features.
What problems is the product solving and how is that benefiting you?
It is solving the same problem that Avoma is solving - recording software and conversational intelligence.
Gong makes it all possible for us
What do you like best about the product?
Call recording that is highly searchable
What do you dislike about the product?
Nothing -- gong is truly essential to us
What problems is the product solving and how is that benefiting you?
Dealing with multiple handoffs to support a very complex product offering
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