Gong
Gong.ioExternal reviews
6,454 reviews
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Gong is great!
What do you like best about the product?
Gong is very useful to learn from my client calls, improve my sales/speaking skills, remember what was discussed, and share my progress with my manager to receive feedback when she can't join a call live.
What do you dislike about the product?
It's a bit annoying to launch speakeasy and add it to all of my calls to record. It's just another thing to think of when hopping on a call rather than just clicking a button. But I do like the browser extension to make it faster!
What problems is the product solving and how is that benefiting you?
Gong allows me to learn from my client calls, improve my sales/speaking skills, remember what was discussed, and share my progress with my manager to receive feedback when she can't join a call live.
The product is very helpful in tracking your individual performance and also as a team.
What do you like best about the product?
The text script of voice is a very helpful tool.
What do you dislike about the product?
Some words are not picked correctly by gong.
What problems is the product solving and how is that benefiting you?
Gong helps in assessing the areas of improvement and then work on them.
Great learning experience
What do you like best about the product?
Audio To Text Transcription, Feedback, learning by listening to your flaws.
What do you dislike about the product?
wrong transcriptions, CC not always supports
What problems is the product solving and how is that benefiting you?
Can listen to my recording and monologue length and trim down feedback.
Gong has been helpful in more ways that I could even imagine
What do you like best about the product?
Of course, there are the obvious places that Gong helps: things like having the ability to reference old calls, see what questions were asked, and maybe even check the tone of the call, but my favorite thing is getting an email from Gong recapping all the things that I promised to my prospects. Gong does a great job of keeping me honest and making sure I'm delivering on every detail that I mention.
What do you dislike about the product?
I'd love a "dialer" option. Recording all of my Zoom calls is great but if I can have the ability to make cold calls via Gong using my cell phone, that would bring a lot of value. (sorry if this is already available and I just don't know it.)
What problems is the product solving and how is that benefiting you?
Intelligence in all forms. Being able for myself as a sales rep to review calls. Being able to share this with my VP and CRO for feedback and strategy. Gong is the ESPN highlight reel of my demo performances.
Great platform for understanding our sales
What do you like best about the product?
It is awesome to review our sales team's ability to provide powerful presentations and understand what the customer says and views
What do you dislike about the product?
So far, I have not found a negative in the platform.
What problems is the product solving and how is that benefiting you?
Gong solves our ability to understand how our sales and customer service teams answer actual customer questions and concerns.
Very useful overall. I have learnt so much from the recorded calls that others did.
What do you like best about the product?
Calls and Transcripts to be able to prepare for similar calls
What do you dislike about the product?
Not able to edit or delete the recorded video of ur own
What problems is the product solving and how is that benefiting you?
Need for taking notes, saving time
Keeping me in check
What do you like best about the product?
Gong is the best assistant! I review my calls after each meeting; it's a great tool for zeroing in on deliverables.
What do you dislike about the product?
Sometimes it takes a few hours for the meeting to download.
What problems is the product solving and how is that benefiting you?
It is a great tool to review all conversations had by other teammates with a customer before my meeting.
Amazing Tool to Review Calls and Learn from Colleagues
What do you like best about the product?
Gong continues to be very useful for me to access my past calls and learn from calls made by my colleagues. Reviewing a past call is really helpful too in advance of a follow up call.
What do you dislike about the product?
Sometimes I get a little frustrated using search feature to find certain calls or ones that touched on a certain subject.
What problems is the product solving and how is that benefiting you?
Learning from seasoned colleagues and reviewing past calls
Great insight on tweeks to make calls better.
What do you like best about the product?
Fast turn around time for feedback on calls.
What do you dislike about the product?
In person coaching. I wish you could have someone tell you what you could do more of to be better.
What problems is the product solving and how is that benefiting you?
Hesitation and listening skills.
Easy to Use
What do you like best about the product?
It is straightforward to use. We have integrated Gong with other platforms within our organization for increased visibility. It is a great resource for the team and invaluable for training purposes.
What do you dislike about the product?
Our team is not using the full functionality of Gong so I cannot speak to downsides; it does what we need it to do.
What problems is the product solving and how is that benefiting you?
Gong allows our team to review previous calls if necessary, allows managers to review calls for feedback and training purposes and allows us to create libraries of calls that can be used for new hire training purposes.
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