Gong
Gong.ioExternal reviews
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Great Tool for Feeback and Coaching
What do you like best about the product?
Its a useful to review the transcripts to get accurate notes. Also, its very easy to share snippets of calls and also ask for feedback directly from my manager. The search function is extremely effective, you can search within the transcript which is great.
What do you dislike about the product?
Being in a multilingual team, the product struggles whenever a different language is being used. If you start the call with 2 Spanish speakers and then switch to English the transcript will not be accurate.
What problems is the product solving and how is that benefiting you?
Gives visibility of the status of my accounts to my managers. Also, it helps me review my calls and receive direct feedback on certain sales and negotiation situations.
Helpful for coaching, reviewing, and keeping track of deals
What do you like best about the product?
the ability to review calls and the ability to receive coaching for your interactions. by being able to review calls, I'm able to see how my team handles different interactions.
What do you dislike about the product?
Gong can take a long time (upwards of 15 minutes to 45 minutes) to upload a conversation to the server. It would be great to be able to share links to calls immediately for feedback.
What problems is the product solving and how is that benefiting you?
Gong ensures that our team can learn and grow together through constant reviews and conversations on our customer facing interactions. We are able to learn constantly with gong.
Seamless and efficicent at reducing labor debt. Highly effective.
What do you like best about the product?
Integration directly into communication channels makes it so simple to focus on engagement which doesn't detract from quality of conversation.
What do you dislike about the product?
I believe with continued improvements to software and machine learning, this solution can continue to excel and be a leader in the space.
What problems is the product solving and how is that benefiting you?
Gong is trying to help make meetings for efficiently while allowing participants to be focused on engagement and conversation. It takes away mundane and time-costly activities.
A must have for organizations where you need to quickly ramp up on previous calls and conversations.
What do you like best about the product?
Gong is an extremely convenient and easy way to monitor conversations that you or your team have had with clients, internally or with anyone you have a call with. The
What do you dislike about the product?
Sometimes Gong cannot pick up specific terms or company names which makes searching through calls for mentions challenging. Company names specifically are often mistagged.
What problems is the product solving and how is that benefiting you?
In client-focused businesses where you have many calls, remembering all of them is a challenge. The ability to quickly read through or listen through old calls to quickly ramp up on a client or issue is valuable.
Useful to review calls
What do you like best about the product?
Transcript of all your calls, less important to take notes.
Have all your calls represented so you can request feedback for calls which went particularly good / bad.
Have all your calls represented so you can request feedback for calls which went particularly good / bad.
What do you dislike about the product?
Transcripts are not always good, the sentences often don't make sense.
When I am with a colleague in a call + our client there's a complete mix up of when one of us vs the advertiser is speaker.
When I am with a colleague in a call + our client there's a complete mix up of when one of us vs the advertiser is speaker.
What problems is the product solving and how is that benefiting you?
Makes it easier to share my calls with my manager. Because of this I can request better and more feedback and my manager has a better view of how I perform overall.
Gong is Great!
What do you like best about the product?
Being able to view the transcript, rate calls, get/give feedback.
What do you dislike about the product?
Sometimes the transcript is a bit inaccurate.
What problems is the product solving and how is that benefiting you?
Pinpointing areas of improvement and being able to go back and review calls that I have taken.
Great for Sales Enablement
What do you like best about the product?
Allows sales enablement and marketing to identify messaging trends to ensure alignment
What do you dislike about the product?
Sometimes the calls don't track the BDR calls
What problems is the product solving and how is that benefiting you?
Coaching and Training opportunities come much easier.
Great tool to improve talk track and catch things you've missed in you written notes
What do you like best about the product?
Great way to review your call and improve your talk track and get feedback from peers and leadership
What do you dislike about the product?
Doesn't pull and label all the topics from the call
What problems is the product solving and how is that benefiting you?
Catch topics and opportunities I might have missed the first time around
Gong fosters accountability
What do you like best about the product?
I like how easy it is to find calls based on keywords, and the transcription/search function for keywords within a specific call. Rather than having to listen to hours of material, you can very easily find the specific section you need.
What do you dislike about the product?
Our instance is setup mostly for sales it seems, and it would be great to have some customer success and account management features in place. This could also be an issue on our side, where we haven't set this up.
What problems is the product solving and how is that benefiting you?
Gong allows us to maintain accountability throughout our sales cycle and post-sales lifecycle. Every call is recorded and we can see whether a client did, or did not, say something along with our employees.
Must-have for any salesperson
What do you like best about the product?
The best part about Gong that I've noticed so far is how accurate their transcription is. It saves me so much time to be able to do a quick scroll through the transcript to find what I want instead of trying to skip back and forth 10 seconds at a time. The Zoom call recorder has a transcription service as well, but it isn't nearly as accurate or easy to navigate/search.
What do you dislike about the product?
There aren't any true downsides to using Gong that I've discovered. I think the "problem" (if it could be called a problem) with Gong is that I only ever hear of it being discussed as a call recording software, nothing more. I know there's more to it than that, but I don't really care to do any digging myself since I don't want to think about learning new systems. I only look at new features if my coworkers point them out.
What problems is the product solving and how is that benefiting you?
Gong makes it much easier to 1) quickly go back and find information from prospects without having to look back through your own (probably not great) notes and 2) get a visual representation of your interactions with your prospects via Gong Assist.
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