Gong
Gong.ioExternal reviews
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Gong review
What do you like best about the product?
calls summary, AI new integrations. They are very useful
What do you dislike about the product?
Flows in Gong Engage. It is not flexible to share bulk emails to all contacts.
What problems is the product solving and how is that benefiting you?
Missing any points of discussion in conversations. It ensures all points of discussion are mentioned giving room to focus on the active listening without worrying on missing notes.
Helps Me Focus While It Captures the Conversation
What do you like best about the product?
Keeps you fully present – No need to split your attention between listening and scribbling notes; Gong automatically captures every detail.
Accurate, complete records – Transcribes conversations in real time, ensuring nothing is lost or misremembered.
Action-ready debriefs – Summarizes key points, action items, and next steps so follow-up is fast and organized.
Accurate, complete records – Transcribes conversations in real time, ensuring nothing is lost or misremembered.
Action-ready debriefs – Summarizes key points, action items, and next steps so follow-up is fast and organized.
What do you dislike about the product?
Occasional transcription errors with industry-specific terms.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of divided attention during meetings. Instead of juggling note-taking, action tracking, and active listening, I can stay present and focus on the conversation. It also eliminates the “Did I write that down correctly?” worry—everything is transcribed, time-stamped, and searchable.
The benefit is better engagement with clients and teammates, faster and more accurate follow-ups, and a reliable record of what was discussed, even if I miss a detail in the moment. It saves time after meetings and reduces the risk of miscommunication.
The benefit is better engagement with clients and teammates, faster and more accurate follow-ups, and a reliable record of what was discussed, even if I miss a detail in the moment. It saves time after meetings and reduces the risk of miscommunication.
A powerful AI-driven tool to boost productivity and client management
What do you like best about the product?
Gong has been a great productivity booster in my role as a Customer Success Manager at Privy. It allows me to efficiently follow up and manage my book of business with clear visibility into client interactions. The AI-powered insights are extremely valuable for identifying opportunities, improving communication, and ensuring I never miss key action items. I also appreciate how intuitive and well-integrated the platform is with my daily workflow.
What do you dislike about the product?
While Gong is an excellent platform, the depth of data can sometimes feel overwhelming for new users, and it takes some time to fully leverage all of its AI capabilities. A more streamlined onboarding experience could help accelerate adoption.
What problems is the product solving and how is that benefiting you?
Gong helps me capture, organize, and analyze all my client conversations in one place, making it much easier to stay on top of my book of business as a CSM at Privy. The conversation intelligence capabilities give me actionable insights into client needs, engagement trends, and follow-up opportunities. This allows me to prioritize my outreach, personalize communication, and ultimately improve client retention and satisfaction. The AI integration also saves me time on manual note-taking and ensures no critical information gets lost.
Good Analytics and Recording but Costly
What do you like best about the product?
1. Gong captures and analyzes all customer interactions - calls, emails, meetings. Hence there is no more lack of sales conversation visibility
2. Instead of sales managers having to losten to every call. gong automates analysis using AI/NLP, risks and legal signals making it easy to use multiple times
3. Also it's very easy to integrate with Teams using it's varied channels of integration
2. Instead of sales managers having to losten to every call. gong automates analysis using AI/NLP, risks and legal signals making it easy to use multiple times
3. Also it's very easy to integrate with Teams using it's varied channels of integration
What do you dislike about the product?
1. there is delay in AI generated summaries and notable inaccuracies with accent
2. some advanced features like custom workflows and permissions require time to learn and setup properly
3. it's very expensive with key capabilities locked behind additional seats or tiers
4. Search is not intuitive especially when looking up calls without precise names
2. some advanced features like custom workflows and permissions require time to learn and setup properly
3. it's very expensive with key capabilities locked behind additional seats or tiers
4. Search is not intuitive especially when looking up calls without precise names
What problems is the product solving and how is that benefiting you?
1. solves the problem of incomplete CRM Inputs. Gong enhance by mining patterns and signals directly from customer conversations
2. not only sales and marketing folks, but various levels like product, engineering and program leaders also can access the various recordings to any customers and provide actionable insights
3. it unites data capture, ai insights, forecasting, engagement, coaching within a single environment - minimising context switching and siloed tools
2. not only sales and marketing folks, but various levels like product, engineering and program leaders also can access the various recordings to any customers and provide actionable insights
3. it unites data capture, ai insights, forecasting, engagement, coaching within a single environment - minimising context switching and siloed tools
Gong is a verb
What do you like best about the product?
Meeting capture, follow up, deal insights, customisation
What do you dislike about the product?
Wish the integration of the recorder was native like Zoom for all websites
What problems is the product solving and how is that benefiting you?
Lots of time saved and meetings analysed without worrying about note taking. Also allows to see other recordings to improve
Great way to get quick insights and recap. Track all the pre-sales activity from Post sales team.
What do you like best about the product?
Easy to search and navigate to specific customer and see the activities.
What do you dislike about the product?
On really rare occasions, the transcriptions is off due to noise or non native speakers.
What problems is the product solving and how is that benefiting you?
Knowledge reservoir from sales process for post sales team.
Maximizing Team Performance with Gong
What do you like best about the product?
What I like best about Gong is how it transforms raw conversations into clear, actionable insights. The transcription accuracy, combined with keyword tracking and deal intelligence, makes it easy to identify trends, coach team members, and prioritize actions. The search functionality is excellent for quickly finding specific customer discussions, and the ability to create call libraries helps with onboarding and best-practice sharing. Gong’s analytics also make it easier to spot risks and opportunities early—helping both Sales and Customer Success teams work more proactively.
What do you dislike about the product?
While Gong is a powerful tool, there are a few areas that could be improved. The search filters could be more granular to make it easier to locate very specific types of calls or interactions. Some of the analytics and reporting are better suited for sales use cases, so expanding deeper functionality for Customer Success teams—such as renewal risk tracking or customer sentiment analysis—would increase its value across departments. Additionally, integration setup and customization can sometimes require extra admin effort to align perfectly with our workflows.
What problems is the product solving and how is that benefiting you?
Gong helps bridge the gap between conversations and actionable business outcomes. It captures every customer interaction, ensuring nothing gets lost in note-taking, and provides full visibility for both Sales and Customer Success teams. This has been especially beneficial for tracking at-risk accounts, as we can quickly review past conversations, understand customer concerns, and align internal teams on next steps.
Gong is the Sales Operating System We Didn’t Know We Needed
What do you like best about the product?
Gong gives our team unparalleled visibility into every customer conversation. From pipeline reviews to coaching to strategic deal execution, it’s become central to how we run sales. The insights from Gong help us identify risk early, replicate winning behavior, and align cross-functionally on what’s actually happening in the field. Gong Engage has also helped streamline our prospecting efforts and improve connect rates with timely, personalized outreach.
What do you dislike about the product?
Nothing significant comes to mind. Like any platform, there’s a bit of a learning curve at first, but Gong makes it easy to get value quickly.
What problems is the product solving and how is that benefiting you?
Gong has helped us shorten sales cycles, improve onboarding, and increase forecast accuracy. We no longer rely on anecdotal updates — we can see what’s really going on. Our enablement team uses Gong to coach reps more effectively, and our RevOps team uses it to surface trends and improve conversion at each stage of the funnel.
Stay focused on the conversation not note taking
What do you like best about the product?
I love that I can fully be present in conversation, without having to worry about taking notes. I also love the generate a follow-up email function -this gives me a starting point for my personalized follow-up emails.
I love that it works in multiple languages, so depending on which language I speak, it transcribes very well.
I also love that it is a great coaching tool - I can review my calls to see how I can improve, but also listen to my colleague's calls and learn from them as well. All Self-Serve!
I love that it works in multiple languages, so depending on which language I speak, it transcribes very well.
I also love that it is a great coaching tool - I can review my calls to see how I can improve, but also listen to my colleague's calls and learn from them as well. All Self-Serve!
What do you dislike about the product?
It can sometimes get the names of who is speaking incorrect, but honestly, that happens very rarely on my calls.
What problems is the product solving and how is that benefiting you?
This solves the challenge of staying fully present in conversations by capturing insights in real time, freeing me from note-taking and helping ensure I don’t miss important details. I can revisit the notes afterward and better support my customers
Great for Customer Success Manager time saving and sharing
What do you like best about the product?
Love the transcripts and AI generated notes and follow ups. It gives me the ability to focus on the customer and know that my notes are taken care of by Gong.
What do you dislike about the product?
Some of the AI follow ups and summaries are a bit boilerplate. Often need to upload the transcript into another LLM to get the responses I need.
What problems is the product solving and how is that benefiting you?
Making my time more efficient by quickly generating notes and follow ups from calls without user input. Allows for quick reference to past conversations without user error or forgetfulness.
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