Gong
Gong.ioExternal reviews
6,455 reviews
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Gong has been incredibly insightful and a great tool to use
What do you like best about the product?
The insights and activity functionality on the web application
What do you dislike about the product?
none, i love using the tool, so nothing comes to mind.
What problems is the product solving and how is that benefiting you?
I always like to see my activity and also my meetings recorded and Gong helps massively with this.
Gong has helped me take out the pain of notetaking during customer calls
What do you like best about the product?
The upside of using Gong is that I don't have to lose focus during a call to jot down a note. I know that Gong has captured everything I need
What do you dislike about the product?
I haven't discovered any downsides to Gong yet. I'm new to the platform.
What problems is the product solving and how is that benefiting you?
Gong is helping to remove my need to take notes during customer calls.
Useful Tool
What do you like best about the product?
It is good to go back and listen to calls to see if you missed something and for coaching junior members of the team.
What do you dislike about the product?
Feels a bit big brother(ish) and a management tools, You get a lot of reminders etc which are a bit spammy/
What problems is the product solving and how is that benefiting you?
Tool to help close deals
I enjoy Gong because it has a seamless and easy to understand user interface.
What do you like best about the product?
The user interface! It is very easy to navigate Gong and find exactly what I am looking for. It saves me time which I can allocate elsewhere within my career while also easing any potential frustrations.
What do you dislike about the product?
I wish Gong had more options with scanning calls. It would be extremely helpful to search through calls by keywords or more topics. I find the topics available do not completely cover exactly what I want to search in Gong.
What problems is the product solving and how is that benefiting you?
Gong has allowed me to review my own calls and become more accustomed with giving myself feedback. This allows my performance to be constantly improving which benefits my company.
User friendly interface
What do you like best about the product?
The design is bright and modern with a user-friendly interface.
What do you dislike about the product?
More accessibility features would be helpful.
What problems is the product solving and how is that benefiting you?
Agent call recording, grading, training and calibration.
Do yourself a favor and get GONG to improve your business performance!
What do you like best about the product?
I like the benefits and insights we can get on this platform in one click. The data we can populate per agent or market is fantastic, and the creation of libraries in 1 place is impressive.
What do you dislike about the product?
Side languages are not well developed as English to seek by trackers etc. also when I was requesting to support calls in Hebrew transcript (which was happening) we couldn't use trackers as they weren't optionable to detect in other language than English
What problems is the product solving and how is that benefiting you?
all problems, they are also very quick responding. I love that we can request features and most likely get them done
Great soft for sales and customer experience
What do you like best about the product?
The synchronizing with Google meet and easy to Use, moreover there is a possibility to transcribe the calls.
What do you dislike about the product?
Nothing, everything works fine and support always helps when needed
What problems is the product solving and how is that benefiting you?
Recording all calls with clients. It helps to remember all important details
Great tool for sales calls recording and transcripting
What do you like best about the product?
Useful to keep track of deals and calls. The transcripting tool is pretty accurate. Used it frequently to listen to calls, to ensure nothing is missed out. Also used it to track deals.
What do you dislike about the product?
Some of the transcripting for Asian accents wasn't accurate.
What problems is the product solving and how is that benefiting you?
Tracking of sales calls and deals
The perfect tool to get insights of your performance job
What do you like best about the product?
Using Gong helps you with your performance job as you can analyze other colleagues' calls and improve your quality score. Furthermore, it is a fantastic tool to be assessed by your TL, as they can give you feedback on your calls and discuss your strengths and weaknesses.
What do you dislike about the product?
The calls are not registered until two hours later, so sometimes you cannot include some excellent calls in a contest.
What problems is the product solving and how is that benefiting you?
With Gong, you can search for relevant information discussed during the call, so if you haven't had the opportunity to take notes with the Gong tool, you always have access to the call.
GONG is GOLD!
What do you like best about the product?
I really love the analytics of the tool and the way it can pickup up on certain topics being discussed. I also really like the call feedback functionality.
What do you dislike about the product?
Tbh I haven't really seen any downsides yet if any, I'd be sure to let me someone know if I do in future
What problems is the product solving and how is that benefiting you?
It's solving the problem of having to have to take notes while on a call and also allowing reps to get better by relistenjng to their calls and seeing where they can improve. Which was not really possible before a tool like gong
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