Gong
Gong.ioExternal reviews
6,455 reviews
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Changed my life as a seller
What do you like best about the product?
Allows me to focus on the conversation and not taking notes. Also breaks down my talk time and patience levels which is helpful for me to grow as a seller.
What do you dislike about the product?
Transcription could be better but honestly it's hard to get that perfect and it's pretty solid anyway
What problems is the product solving and how is that benefiting you?
Helping facilitate better conversations
Great repository for reviewing an account details
What do you like best about the product?
Easy to navigate and find all the touchpoints related to a specific account.
What do you dislike about the product?
No plugin within the Calendar to show if the call will be recorded by Gong or not based on the admin settings.
What problems is the product solving and how is that benefiting you?
Retrieve the history of an account which also helps during account transition as well. It helps save on manual work for putting all the details in some excel/word file.
Will not work for a company unless they have Gong
What do you like best about the product?
I'm able to show up prepared to every meeting with all of the items that are most relevant to my prospects top of mind after reviewing calls. I'm also able to watch my coaching metrics to make sure I'm talking about topics that have historically led to "closed won" deals. I can view my trends over time to see what weeks I'm getting better or worse at this. I recently started off a bad quarter and was able to review all of the game tape and historical data around my talk tracks and noticed that I wasn't asking open-ended questions, follow-up questions or labeling emotions as much as I was in quarters where I exceeded quota. I set up a call reminder in Gong to send me all calls where those topics/trackers were not found, which held me accountable, made me more mindful, and led to me making a full turnaround before EOQ! Thanks Gong!!!
What do you dislike about the product?
I would love more proactive training for organizations that aren't utilizing Gong the way it should be!
What problems is the product solving and how is that benefiting you?
I have full visibility into my performance and can self-coach and course correct to achieve my goals and not rely on 1:1 manager feedback that has no legitimate data to back it up.
Great platform to be able to send to clients
What do you like best about the product?
We like that it allows us to compartmentalize the sections of a video with out potential clients
What do you dislike about the product?
It does take a while for the video to upload and process
What problems is the product solving and how is that benefiting you?
We think that it is better at zoom because it focuses on the people who are talking specifically
Very easy to use and useful if you want to listen to your calls again or send the for review.
What do you like best about the product?
How easy it is to navigate and listen to my calls, share them and make notes on them.
What do you dislike about the product?
The transcript is not always that accurate.
What problems is the product solving and how is that benefiting you?
The transcript mostly.
easy to use
What do you like best about the product?
good for getting feedback and also it helps being able to see all activities and also view other calls to learn from
What do you dislike about the product?
there is nothing that i dislike its just sometimes not all calls i make show up on gong, so it needs to track the activities better
What problems is the product solving and how is that benefiting you?
its helping with my calls
The best navigator for the rally!!
What do you like best about the product?
Transcripts, call recordings, follow up reminders, risk analysis, keywords, visibility, ability to share recordings with customers.
What do you dislike about the product?
Nothing that's a potential turn off. If the phone app can show the call stats it would be amazing.
What problems is the product solving and how is that benefiting you?
Transcripts - easy to get an idea of what happened in the last call.
Recordings - amazing way to learn and get feedback
Recordings - amazing way to learn and get feedback
Invaluable tool for coaches and teams
What do you like best about the product?
Gong stands out to me fore a few reasons. It is highly intuitive and easy to set up, and our reps get a ton of value from the recordings and transcripts. The biggest value is the ability to share access with anyone in the organization. Our product and marketing teams use the data from Gong often to make strategic decisions and we used to hear that Sales wasn't being vocal enough about product needs. The ability to collaborate across departments within Gong really drives a ton of value for us.
Their deals tab makes forecast review a breeze, as you can quickly identify deals that are active vs deals that might be a bit of wishful thinking on the rep's part. Fantastic tool and would recommend it!
Their deals tab makes forecast review a breeze, as you can quickly identify deals that are active vs deals that might be a bit of wishful thinking on the rep's part. Fantastic tool and would recommend it!
What do you dislike about the product?
There really aren't many downsides when it comes to Gong. I'm looking forward to them adding more tools like task management as it will help us consolidate other systems.
What problems is the product solving and how is that benefiting you?
Gong makes coaching reps much easier and allows you to provide feedback based on real data. Coaching reps can take up 40-60% of a managers time and Gong helps them do it 5x faster with better outcomes. Additionally, it drives a culture of improvement. We'll frequently see reps tagging each other for feedback and support.
Really impressed
What do you like best about the product?
Love being able to watch my own "Game tape", being able to coach my team via their meeting recordings, and being able to be more present during meetings versus taking notes.
What do you dislike about the product?
Only downside might be clients who know they are being recorded may be less forthcoming with certain details/off the record info.
What problems is the product solving and how is that benefiting you?
It helps me capture 100% of information from customers and removes the human error from me relying on my notes or memory. Also helps me efficiently support my sales team without having to sit on each and every meeting with them -- time savings/efficiency gained.
Easy to Use, Great Video Quality with Conversation Data
What do you like best about the product?
I highly recommend this software to any CSM looking to record and analyze customer interactions. The software is easy to use, and the recording quality is excellent. The ability to analyze and tag calls is a game-changer for our team, allowing us to identify key customer pain points and areas for improvement quickly. This software has dramatically improved our ability to provide top-notch customer service.
What do you dislike about the product?
Gong is a paid service, and depending on the specific package and features you choose, it can be quite expensive.
What problems is the product solving and how is that benefiting you?
Our team had other call recording apps, and half the time, they would not work correctly They would only record audio or only video.
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