Gong
Gong.ioExternal reviews
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Every Sales Team needs Gong
What do you like best about the product?
Organisations can record and analyse sales conversations, providing insights and recommendations to sales teams.
Gong automatically transcribes sales calls, making it easy for sales reps to review and analyse calls to identify areas for improvement
Gong automatically transcribes sales calls, making it easy for sales reps to review and analyse calls to identify areas for improvement
What do you dislike about the product?
Search can be improved, if i want to search by a keyword, the results are not accurate
Some team members and clients may be uncomfortable having their conversations recorded and analyzed, which could create privacy concerns.
Some team members and clients may be uncomfortable having their conversations recorded and analyzed, which could create privacy concerns.
What problems is the product solving and how is that benefiting you?
Three fundamental problems gong is solving for us:
1. Gong's coaching and training features help sales reps and GTM teams improve their skills through personalised feedback and performance tracking.
2. Gong's collaboration allows team members to share insights and best practices, ensuring everyone is aligned and working towards the same goals.
3. Gong integrates with Salesforce making it easy to sync data and streamline workflows.
1. Gong's coaching and training features help sales reps and GTM teams improve their skills through personalised feedback and performance tracking.
2. Gong's collaboration allows team members to share insights and best practices, ensuring everyone is aligned and working towards the same goals.
3. Gong integrates with Salesforce making it easy to sync data and streamline workflows.
It makes listening to calls a breeze.
What do you like best about the product?
The ability to see transcription while listening to the call.
What do you dislike about the product?
The transcription at times does not capture the correct words.
What problems is the product solving and how is that benefiting you?
It gives us a better and easier way of listening to a call and apply scoring efficiently.
Overall good experience
What do you like best about the product?
Easy to listen to registered calls; very easy dashboard.
What do you dislike about the product?
Sometime it's hard to find the piece of conversation you need to listen to.
What problems is the product solving and how is that benefiting you?
I can review and listen as may times as I need every call, and this is very usefull.
Really useful tool for self-development & communication
What do you like best about the product?
I like how easy it is to use. It saves me having to take notes when I'm on a call as I know I can just watch the call back at a later date & take notes then. It's also a great tool for sharing interesting questions, best practice & providing examples for training.
What do you dislike about the product?
Some of the features are still a bit cumbersome and the menus can be difficult to navigate. Streamlining some of these sections or making it easier to find certain pages would be great.
What problems is the product solving and how is that benefiting you?
Gong is helpong me to keep track of common themes that appear in my client calls and find new ways to tackle them. Whether it be objections or general queries, Gong helps me to identify where I could have tckled a situation differently.
Great Conversational Intelligence Software
What do you like best about the product?
Seamless integration with Zoom and Salesforce, user-friendly interface, wide range of conversational features (Points of Interest,speaking/hearing time proportion, trackers...)
What do you dislike about the product?
It's a bit expensive, so it don't might be affordable for small companies. But, for bigger companies, it totally worths its price! Live chat support would be nice too.
What problems is the product solving and how is that benefiting you?
Gong has been a essential tool for Sales Enablement. We use that to verify the sales team fortress and points of improvement. With Gong, that's easier than just watch a raw recording, because Gong offers features that are crucial to analyze the quality of demos, such as: points of interest, trackers, linking with our Salesforce opportunities...
Helps me do my job better!
What do you like best about the product?
Gong queries help me stay on top of all customer calls I should be aware of and allow me to better track them and follow up on them.
What do you dislike about the product?
Gong is not the best when it comes to different accents. It is very good with an American accent.
What problems is the product solving and how is that benefiting you?
As a product manager, I want to know what customers say about our products. With Gong, I can keep track of customers' feedback without needing to be in the meeting.
Great asset to our team
What do you like best about the product?
The smart automations make it easier for me to follow up on my action items
What do you dislike about the product?
Adding another tool to my tech stack is a lot but so worth it
What problems is the product solving and how is that benefiting you?
Being able to look back and calls and quickly search for information and action items
Gong changes the way we sell with every single call
What do you like best about the product?
Being able to rewatch calls and see things that are brought up in the conversation is absolutely transformative, but then Gong's transcription ability to read what is being said, comment, jump to parts, at a very quick rendering speed where I'm not waiting around for something to load is incredible.
What do you dislike about the product?
One of the things that I don't necessarily like is having Gong be an active participant (or what looks like) in our Zoom calls, I wish we could add Gong to a call without having Gong recorder in the room.
What problems is the product solving and how is that benefiting you?
Gong solves us ever needing to take notes during a conversation, forgetting what was said, and remembering what we had to do as an action step after the call. It also changes the way that we coach, evaluate and pitch future clients.
Best tool for fast learning and maximizing each call
What do you like best about the product?
I like the ability to listen to the last calls before the next, helps get in the mindset and pick up on the pains which prompted the need for prospect to use your solution
What do you dislike about the product?
I hear that it's a rather premium product. It does pose a challenge when your customer base doesn't use zoom audio and then the call/ convo intelligence isn't matched up properly
What problems is the product solving and how is that benefiting you?
Gong is able to show you how to improve the flow of you deals by simply talking less and listening more. Seeing your talk tome percentage compared to the prospect was an easy fix that allowed me to progress my deals beyond the discovery and demo stage a lot quicker
Love Learning with Gong
What do you like best about the product?
Gong is a great tool for sales teams as you are able to be more involved and listen actively in your conversation without worrying about taking notes on every small detail because you know it will be recorded for you. Additionally, I'm able to go back and review my calls to see where I could have improved. As a sales leader, there is really no way to understand if your sales team is following best practices or what your top performers are truly doing differently without having access to their client calls.
What do you dislike about the product?
I don't have any significant dislikes about using gong. On Microsoft teams meetings, it shows up quite early to the calls, so you can no longer tell if your client/prospect hopped on or if it was gong. It would be nice if it just recorded the call without having to be a whole other person in the meeting
What problems is the product solving and how is that benefiting you?
Gong is helping me to capture intricate details I missed on calls before, recall things clients said on calls, learn from top performers, and get better by reviewing my own calls for areas of improvement
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