Gong
Gong.ioExternal reviews
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Awesome Application For Training Tool
What do you like best about the product?
Gong is a great training tool for others to go back and listen how their colleagues handle scenarios as well as the ability to go back and listen to previous details you've gone over the a previous client in case you need to reach back out regarding a similar topic.
What do you dislike about the product?
The search parameters could be widened to make it easier to locate certain calls. I've also had experience with the search engine taking me to my previous search when typing in a new parameter.
What problems is the product solving and how is that benefiting you?
Gong gives us the ability to see what others are doing in their scripting to better build our own independent scripting or handle rough scenarios.
My Gong Experience
What do you like best about the product?
It helps us review our calls with clients
What do you dislike about the product?
So far so good. I haven't encountered anything that makes me dislike Gong.
What problems is the product solving and how is that benefiting you?
Helps us to review our previous calls and have a solid understanding of what transcribe during the call.
Gong allows for an instant replay of calls and is easier to utilize for coaching
What do you like best about the product?
I like that Gong has options to play calls in different speeds, share calls, and add notes
What do you dislike about the product?
I don't like the Gong takes a while to upload some calls.
What problems is the product solving and how is that benefiting you?
Gong is solving the issue of allowing each rep to become coachable with actual call examples to go off of for reference.
Allows me actively listen on calls!
What do you like best about the product?
Gong allows me to remain completely present on calls knowing that it's recording AND taking notes for me to go back to, vs me scribbling illegible notes and still trying to answer while people talk.
What do you dislike about the product?
Don't have a negative thing to share - Gong is my favourite software in my toolbox!
What problems is the product solving and how is that benefiting you?
Having Gong's transcriptions make it incredibly easy to go back and reference everything related to a particular subject with its keyword search. It also saves me SO much time with the transcript. I used to have really messy notes that I would have to type out or attempt to decipher. Gong now captures every important detail for me and allows me to copy + paste any important information I want to share with my team (or even better yet, send them a link to the call itself).
Great tool to identify who talked and when - really makes finding the snippet a quick process
What do you like best about the product?
Call quality and connectivity is not affected as the call is recorded. Having a visual diagram of who spoke is great if you want to skim the most important sections. Being able to copy the URL with the correct timestamp so your boss, etc. can view the snippet you care about is a helpful shortcut. In general, recording calls is beneficial for the team to understand sentiment, especially in a sales environment. No more playing telephone internally
What do you dislike about the product?
The transcription is good, but it is one area to improve. Maybe you could add a translator module, so I can type my name and the system recognizes the correct term the speaker is using. Basically, I want "find & replace" for audio that is based on user input either beforehand or after wards. It would be very helpful!
What problems is the product solving and how is that benefiting you?
Instead of playing telephone and having the salesmen try to articulate exact sentiment of each individual on the call, you get the real experience of listening to the call and seeing their faces. The ability to quickly scan through the parts where the most important speaker talked has saved me lots of time when trying to find right pricing or determine churn risk for calls I did not attend
Helping me improve my selling skills
What do you like best about the product?
Interactions stats help me improve certain aspects pf my pitch and the flow of the conversation
What do you dislike about the product?
The product needs more consistency,it feels like they are still ramping up the product capabilities.
What problems is the product solving and how is that benefiting you?
Good tool to get insight of my calls with prospects and learn how to improve
Very user friendly
What do you like best about the product?
Really enjoyed the interface and the integration with the other tools we use.
What do you dislike about the product?
I only used it for a couple weeks and I had no complaints. The reason we ended up switching was due to pricing.
What problems is the product solving and how is that benefiting you?
Gong was great at analyzing our calls to ensure we were saying the right things and taking the time to listen to prospects. The information that Gong is able to give to organizations is extremely valuable.
Good product for work from home
What do you like best about the product?
Super helpful to utilize the transcriptions and follow-ups after meetings
What do you dislike about the product?
Something that I'd like to see more information about is creating folders for teams and easily be able to add and remove gong calls to the folders.
What problems is the product solving and how is that benefiting you?
Helping train new team members
Best feature is conversation visibility
What do you like best about the product?
The greatest feature is the visibility of my old calls and the ability for them to be coached. An underrated feature is that I can look up convos I wasn't a part of and be able to listen in.
What do you dislike about the product?
Not sure about things I genuinely dislike as of now. I haven't been using the platform for very long.
What problems is the product solving and how is that benefiting you?
Gong is solving the ability to have accountable and trackable conversations that allows me to focus on a prospect at the moment and not worry about jotting notes.
Great product for insights and tips to get better
What do you like best about the product?
captures my call right from zoom, analyzes my call, and provides high-level analytics behind it enabling me to review and have my manager as well review and provide feedback
What do you dislike about the product?
I have to click around a bit to navigate but not a major deal.
What problems is the product solving and how is that benefiting you?
recording my calls and providing great coaching aspects on how to improve
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