Gong
Gong.ioExternal reviews
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So Convenient
What do you like best about the product?
Gong has made it so much easier to listen to calls and also pull transcripts! I love that I can search for specific parts of a call using certain words that I have said in the call. Gong makes it easy to share and leave comments on certain parts of a call. Its also nice to be able to search and keep track of clients.
What do you dislike about the product?
The only issue I really have with gong is that sometimes the calls take a very long time to transcribe and load, other then that it is a great and easy system to use!
What problems is the product solving and how is that benefiting you?
Gong makes it super easy to find a specific part of a call instead of having to guess what part you need to listen to. It's also great that everything stays organized and calls are easy to find and comment on.
Really helpful tool for creating meaningful follow-up as well as improving call skills.
What do you like best about the product?
I can...
1. Search the transcript for keywords (if the AI picks up the right word) this helps me speed up my follow-up and efficiently search for calls that relate to my needs i.e. conversation techniques, product demos, research etc.
2. Speed up the calls - super helpful when I have to go through a lot of videos.
3. Easily select to see what I need to follow up with on the call page within Gong. They also send a suggested follow-up email for this as well.
4. Request feedback directly on a specific call's page from my Manager or Colleagues.
1. Search the transcript for keywords (if the AI picks up the right word) this helps me speed up my follow-up and efficiently search for calls that relate to my needs i.e. conversation techniques, product demos, research etc.
2. Speed up the calls - super helpful when I have to go through a lot of videos.
3. Easily select to see what I need to follow up with on the call page within Gong. They also send a suggested follow-up email for this as well.
4. Request feedback directly on a specific call's page from my Manager or Colleagues.
What do you dislike about the product?
That the(y)...
1. Video/shared screen goes away when you click on the transcript. You can't have both at the same time.
2. Don't have an option for turning captioning on when just viewing the video.
3. Don't have an area that showcases what you've improved on over time in terms of the things they rate you on in your calls.
4. Expire externally shared calls after a certain period of time. My customers do training sessions with me and some times want to keep the call recording indefinitely.
5. I believe that it also requires my customers to 'sign in' to view a shared call.
1. Video/shared screen goes away when you click on the transcript. You can't have both at the same time.
2. Don't have an option for turning captioning on when just viewing the video.
3. Don't have an area that showcases what you've improved on over time in terms of the things they rate you on in your calls.
4. Expire externally shared calls after a certain period of time. My customers do training sessions with me and some times want to keep the call recording indefinitely.
5. I believe that it also requires my customers to 'sign in' to view a shared call.
What problems is the product solving and how is that benefiting you?
Gong helps me remember what I need to provide my customer with after the call is over - as well as the context surrounding this as I take my own notes during a call. However, going back to get context or receiving the suggested things to follow up on emails they send is really helpful in making sure I caught everything during the customer call.
useful tool
What do you like best about the product?
the interface is attractive and intuitive
What do you dislike about the product?
I feel like there's a lot of value that I'm not getting because I haven't taken the time to discover it. I think in-app notifications and prompts would be helpful.
What problems is the product solving and how is that benefiting you?
tracking calls
Excellent way to capture salient points from client calls
What do you like best about the product?
Alerts functionality based on keywords is a great feature.
What do you dislike about the product?
Nothing I can think of - Gong is a valuable product for me.
What problems is the product solving and how is that benefiting you?
Gain a better understanding of the needs of clients.
Great app to track efficiency and QC cals
What do you like best about the product?
The ability to have trackers on key words. This allows us to track calls, use it as input for training and improve customer service all around.
What do you dislike about the product?
None for now. It would help to have more AI inbuilt into the tool.
What problems is the product solving and how is that benefiting you?
It helps us record calls for us to refer later in cases of any issues. It's even great to track and create 'best practices'.
Biggest fan of Gong!
What do you like best about the product?
Gong has been instrumental in reviewing my videos with customers and refining my sales process! It has helped me ask my prospects and customers better questions to help them! John Kuhns with Gong has been extremely helpful with any questions and has addressed them as soon as possible. I have called him on his cell phone numerous times, and he immediately addresses my concern.
I am a big fan of Gong for my team and will continue to leverage this tool to win new customers and improve as an Account Executive!
I am a big fan of Gong for my team and will continue to leverage this tool to win new customers and improve as an Account Executive!
What do you dislike about the product?
I don't have anything negative to say about Gong!
What problems is the product solving and how is that benefiting you?
When I had prospect meetings before, I couldn't capture everything in the meetings. Now I can go back and search keywords and never miss anything from the session!
Amazing Features & Self Mentoring Tool
What do you like best about the product?
I like almost all built-in features, such as Point of Interest, Coaching and powerful search features. Call library is good for learning and listening to successful colleagues.
What do you dislike about the product?
I wish consent could have a better mechanism in place since I sometimes forget during my conversations with my existing customers.
What problems is the product solving and how is that benefiting you?
I can listen to my customer calls, giving me insight into my weak areas to improve. I can also listen to other calls to see the difference about the sales techniques.
Gong gives you better insight into Opportunities
What do you like best about the product?
The details around the conversations on the pipeline.
What do you dislike about the product?
Understanding the reporting initially and adapting to custom reporting.
What problems is the product solving and how is that benefiting you?
Understanding what impacts the pipeline in better detail. Also allows for coaching based on the historical data.
Gong is a vital tool for our business
What do you like best about the product?
Love that Gong empowers my enablement team to understand how our strategic initiatives are performing with the account executives. We regularly utilize Smart Trackers to help us track the usage of talk tracks and positioning that we have launched with our team. Our CS and Product teams also use Gong to track customer requests and sentiments.
What do you dislike about the product?
There isn't really anything that I don't like about Gong. Native integration with our CRM would be cool but is obviously not a deal breaker as integrations can be built.
What problems is the product solving and how is that benefiting you?
Gong helps us to have a better understanding of what account executive talk tracks and positioning resonate with our customers. We're also able to track the actual implementation of the positioning and talk tracks that we give to the team. Leaders are able to use Gong for coaching, leading more deals to close.
Gong helps your sales team tremendously
What do you like best about the product?
Insights, ability to see the transcript of the call, allow you to reflect on your call and what could have been done better. It also importantly allows you to listen back to understand if you've missed anything from the prospect.
What do you dislike about the product?
Accuracy at times may be slightly off especially in transcript.
What problems is the product solving and how is that benefiting you?
Learning from my own calls and other colleagues who are doing well, allow you to review what the prospect said and see if you had missed anything they mentioned
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