Gong
Gong.ioExternal reviews
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Gong - The tool you need to take your ops to the next level!
What do you like best about the product?
Gong can help you track important information during businees meetings!
The platform itself is very intuitive, you can integrate SF to it and have a super updated pipeline, nice and easy to ready during pipeline analysis.
The platform itself is very intuitive, you can integrate SF to it and have a super updated pipeline, nice and easy to ready during pipeline analysis.
What do you dislike about the product?
There's nothing I dislike about Gong. In fact, Gong is a crucial part of our operation!
What problems is the product solving and how is that benefiting you?
Gong is helping our team keep track of the deals we have going on the company. Also, being able to watch business meetings that happened in the past, allows your team to improve by analysing other people doing their work.
Great tool
What do you like best about the product?
Gong's interface (UI) is sleek. On top of that, it's very easy to find a topic by just searching it.
What do you dislike about the product?
Well, I'm not sure if it's the company that I work on or the tool. The fact is, I don't receive as many feedbacks as I wanted to.
What problems is the product solving and how is that benefiting you?
Follow-up questions after a meeting (To-do list)
Game-changer for GTM
What do you like best about the product?
Easy to use and impactful across the GTM team.
What do you dislike about the product?
Sometimes can be tough with clients in data privacy-sensitive industries.
What problems is the product solving and how is that benefiting you?
It helps remove a lot of the speculation about what is working and what isn't in the GTM motion. Also, it is really helpful to play back sales calls before hopping back on with clients.
Great for annotating and verifying details of a call
What do you like best about the product?
As an SDR, gong is great for annotating and verifying details of a call. It's also great to share with a colleague who will be joining the next call. Instead of reading my notes, they can listen for context. It is also great for reviewing your colleagues call when you pass a deal to them and you want insight into how the conversation progressed. Passing a deal over without providing a gong recording feels unnatural.
What do you dislike about the product?
The style and layout of the history/ timeline section of calls/ conversations. It's confusing and hard to navigate. Make more simple with rows and columns.
What problems is the product solving and how is that benefiting you?
Transcribing notes and providing handover context to the account executive.
very easy to use
What do you like best about the product?
you can request feedback for your calls directly on the platform, by sending the call directly to a quality analist or a TL
What do you dislike about the product?
the translation to words sometimes is not accurate, which may difficult the job of reviewing calls
What problems is the product solving and how is that benefiting you?
I get feedback for my calls and I get the chance of listening to them again and see the points where I can improve
Life saver!
What do you like best about the product?
I love that with Gong, I'm able to reference back team calls easily. The transcript option is my favorite. If there is something in an hour call that I need to listen into, I just type in that word, and I'm able to see at a glance all of the places where that word is mentioned in a conversation. I also use Gong to listen back to my own calls to help improve my presentation skills. I love that Gong gives a percentage of talking vs listening. It's helped me cut down my chat time, and give more time to my customer to tell me their story.
What do you dislike about the product?
I wish the search feature would quickly search for key words when typing the word and clicking enter. Instead, I have to take the time to click "key word in transcript" or "call titles". It will always search for an account first; sometimes, I want to look for words vs accounts. Other than that, I love everything about Gong!
What problems is the product solving and how is that benefiting you?
Gong makes me aware of my speaking percentage, and has helped me slow down, and allowing my customers to speak more. It also has eliminated the amount of notes I have to type out when on a call, since I receive an email after every call with all my follow ups needed.
Great insights in an easy to use platform
What do you like best about the product?
Easy to use and has everything there at your finger tips. Seemless integrations
What do you dislike about the product?
Sometimes it is hard to know why its not joining certain people's calls.
What problems is the product solving and how is that benefiting you?
Allows us to easily keep a track of conversations with clients.
Gong is a game changer.
What do you like best about the product?
Ease of use, being able to search quickly for previous calls, tracking certain words, phrases or topics, recalling information from a previous meeting, sending snippets of conversations to colleagues or customers
What do you dislike about the product?
I have nothing I dislike at this time. I know that Gong is capable of so much more than I am using it for, and I have barely scratched the surface. So far, everything is fantastic and I'm a huge fan.
What problems is the product solving and how is that benefiting you?
I speak with several different customers a day, and it's so nice to know that if I missed something I can go back to the conversation and refresh my memory - or send a recording to other customers who were not able to attend the meeting but need to be involved. It also helps me ensure that I am asking the right questions, allowing them ample amount of time to speak, etc...
Critical Call Data for Your Revenue Generating Teams
What do you like best about the product?
Gong is a great tool that helps me manage multiple deals, keeping them from falling between the cracks.
What do you dislike about the product?
Most of the features I love are in beta, but I'm ready for their full release as i'm using them almost every day.
What problems is the product solving and how is that benefiting you?
Gong allows me to track deals and essential calls in one single solution. It also helps me forecast and manage my pipeline.
Gong=Great
What do you like best about the product?
The ability to go back and review my calls in detail is extremely helpful. Instead of asking a customer to repeat themselves or send me follow-up screenshots/videos, I can have all that automatically saved for reference. Due to this, I can focus directly on my customer's needs in the moment, have a human conversation, and easily share critical information with cross-functional resources for easy digestion/activation.
What do you dislike about the product?
Nothing - Gong is a fantastic tool for any customer-facing role.
What problems is the product solving and how is that benefiting you?
Gong is extremely multi-faceted and I continue to find new and improved ways of learning how to add more value to my calls via this tool.
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