Gong
Gong.ioExternal reviews
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Great tool for reviewing sales process
What do you like best about the product?
The possibility to quickly find a specific topic in a long call, they summary and that it sends you an email with the deliverables agreed on the call.
What do you dislike about the product?
I can't see the transcript and watch the video at the same time.
What problems is the product solving and how is that benefiting you?
Finding feature requests on the call, evaluating prospects' interests, and reminding me of future deliverables.
My background Sales buddy
What do you like best about the product?
For me, Gong is up there with one of the most important tools in the sales tech stack.
A major challenge I always had (prior to Gong) was taking notes on a call whilst trying to listen for snippets to help me dive deeper during my discovery. With Gong, I can be fully present on all my calls with the knowledge I can listen back to the recording straight after (1.5x speed) to take down all my important notes for follow-up / next steps.
A major challenge I always had (prior to Gong) was taking notes on a call whilst trying to listen for snippets to help me dive deeper during my discovery. With Gong, I can be fully present on all my calls with the knowledge I can listen back to the recording straight after (1.5x speed) to take down all my important notes for follow-up / next steps.
What do you dislike about the product?
With new product releases, there is a tonne of stuff now happening within the app interface and it can be a bit overwhelming/confusing.
What problems is the product solving and how is that benefiting you?
Time saving
Makes selling and working a pipeline 100x easier
What do you like best about the product?
I love being able to go back and review my own calls, rather than having to take notes myself during the call, I can go back and figure out anything I might have missed. I also love being able to listen to team members calls and learn from what they are doing, especially in this remote work world.
What do you dislike about the product?
Sometimes the transcripts aren't perfect and the sentences don't make any sense. Also somtimes the recordings arent totally perfect and you can't hear the person speaking clearly.
What problems is the product solving and how is that benefiting you?
Helping figure out what specific actions were and were not working during sales calls. Also increasing efficiency with the sales team as we are able to focus more on calls rather than taking notes while on the call.
Favorite tool in tech stack!
What do you like best about the product?
Gong is an integral part of my workflow as a CSM! It helps me stay on top of call follow up, analyze how I can improve my conversations with partners, and helps me keep track of all previous outreach between my team and a customer.
What do you dislike about the product?
Would love to see expanded capabilities around suggestions for action items. Sometimes if the meeting doesn't start on time and then gets rescheduled the call doesn't always get recorded.
What problems is the product solving and how is that benefiting you?
Gong helps me save time and be completely present for the meeting I'm having with my customers. I know that all the key points will be highlighted through Gong's analysis so I won't miss anything when following up with action items or resources.
Google marketing strategist using Gong
What do you like best about the product?
Most of I like the user friendly structure and surface. Also the direct and presice transscript is amazing. The different sharing opportunities round all the good thing up.
What do you dislike about the product?
Until now I couldnt realise any downsides I have been using it for 3 months. 2 things I would recommend is to have different language options I mean that to translate the text directly in the tool and maybe also video recording.
What problems is the product solving and how is that benefiting you?
To have written proof of all the calls I am having with clients without the need to take notes and also to analyze internally where I can do it even better together with the training department.
Better than the competition
What do you like best about the product?
I love that Gong syncs seamlessly with Zoom, no additional record buttons to click or worry about where recordings go and how to manage them. Additionally, the Gong interface is easy to use, specifically the call page, where you can listen to the call or see a transcript and jump to a certain point in the call. I've also found the Gong app to be extremely user friendly and technically sound, unlike other competitors I have used in the past.
What do you dislike about the product?
There seems to be a lot of extra features that Gong has that I don't have the time to use. Additionally, sometimes the "action items" feature isn't 100% correct, but that's understandable because I'm not always 100% clear in the call about action items.
What problems is the product solving and how is that benefiting you?
Gong helps in several ways; first, to ensure my conversations with customers are recorded so that I can share them with my manager or technical resources who would need to listen in order to achieve a deliverable. Second, it's immensely helpful with coaching, where I can listen to sales calls or other calls within my team to better understand how they set up a new feature or gathered feedback from a customer. Third, it can be shared with customers! There are many times where a stakeholder has to miss a call and we don't have to reschedule, but can simply send them the recording afterwards.
Everything you need in a sales analysis & coaching tool
What do you like best about the product?
1. Being able to read through the transcript while you listen to the call.
2. Integration with slack for new comments on calls
3. Create folders and share with your manager for call coaching.
2. Integration with slack for new comments on calls
3. Create folders and share with your manager for call coaching.
What do you dislike about the product?
I didn't realize how many times I said "like" or "kinda" - makes you feel a little self conscious about how much room there is to improve.
What problems is the product solving and how is that benefiting you?
1. Working remote & using Gong allows me to listen to team members and benefit from their sales knowledge and implement with my own calls in the future.
2. You don't know how you sound on the phone unless you can play it back and listen to yourself, allows you to catch things you don't even realize you're doing on the phone.
2. You don't know how you sound on the phone unless you can play it back and listen to yourself, allows you to catch things you don't even realize you're doing on the phone.
Great recording tools easy to use with a great shearch engin
What do you like best about the product?
Go back in time and learn about other successes with peers.
What do you dislike about the product?
That we need to say call recording to access the data. If not its deleted
What problems is the product solving and how is that benefiting you?
Call recording and easy listening for training. At the end. great tool
Great tool for call reviews!
What do you like best about the product?
I love that I can have feedback from a manager, it's also very useful to send recording snippets to prospects. I also love the transcription feature that lets me know the key points in the call.
What do you dislike about the product?
I can't say there are any downsides to using Gong. My sales process has only gotten better!
What problems is the product solving and how is that benefiting you?
Gong is solving our call recording and coaching process and providing a vehicle for feedback on calls.
Great product to capture conversation content
What do you like best about the product?
Gong is great in that I can go back to a recording and retrieve any information that I may have missed during the call. Also good for new employees to ramp up their knowledge and get onboarded quicker. Like the fact that I can type in keyword, and Gong will locate that in a specific recording and present you with the results.
What do you dislike about the product?
None for far, I enjoy the using the product.
What problems is the product solving and how is that benefiting you?
Since it records the conversation, I can go back to a recording to get additional details of my call. That way, I don't have to feel so pressured to capture every element of the conversation taking notes. I can focus on the person I'm speaking with.
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