Gong
Gong.ioExternal reviews
6,454 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Amazing addition to
What do you like best about the product?
Great tool to stay up to date with day to day responsbilities, and helps me get prepaired to my meetings
What do you dislike about the product?
sometimes gong does not pick up calls or meetings I have had with the client
What problems is the product solving and how is that benefiting you?
getting ready to meetings
A must-have for the tech stack
What do you like best about the product?
I'm a CSM and having my calls recorded and available is incredibly helpful for review and call-backs especially.
Additional functions like call scoring for longest monologue, customer story, patience, etc... is also very helpful for getting a gauge of how the meetings are going and where I have room for improvement.
Additional functions like call scoring for longest monologue, customer story, patience, etc... is also very helpful for getting a gauge of how the meetings are going and where I have room for improvement.
What do you dislike about the product?
No downsides that I can think of at this time
What problems is the product solving and how is that benefiting you?
Call recording and call scoring
A MUST NEED tool for your Tech Stack!
What do you like best about the product?
Gong has been extremely helpful in helping me improve my talk track. I have been able to listen back to calls, receive feedback from my managers/peers, and implement that on future calls. Gong has also been extremely helpful in training purposes. Listening in on Senior rep calls and learning from their demos and experiences has been a lifesaver!
What do you dislike about the product?
No downside yet! I use Gong daily and love using filters to make accessibility easier.
What problems is the product solving and how is that benefiting you?
Extra training opportunities. It provides a source for self-learning and improving current skills.
The easiest way to get manager feedback and scale learnings across the team
What do you like best about the product?
I love that I can request feedback from my manager about specific parts of the call, and they don't have to change their schedule around to join the call. I also like that if I have a win or fail, I can share a snippet with the team and share learnings + best practices.
What do you dislike about the product?
1) I don't like that I can't edit the titles of my calls unless I click into the actual call. It would be great to edit titles from the Home page.
2) I don't like that I have to give individual users access to each call. For example, if I want to share a snippet with a team of 30, I have to add email address indiviudally, which is very tedius.
2) I don't like that I have to give individual users access to each call. For example, if I want to share a snippet with a team of 30, I have to add email address indiviudally, which is very tedius.
What problems is the product solving and how is that benefiting you?
Managers don't have time to shadow all of our calls, but with Gong, they can coach us at their covenience.
Great product, very useful
What do you like best about the product?
It sends the recording of the meeting to me on an email as a reminder which helps me with actioning the follow-up items of every service review I do with my customers. It helps me stay on track when I have multiple customer meetings per day.
What do you dislike about the product?
I can't think of anything major, I'm sure the AI will get better and better as time goes on, that's the main priority.
What problems is the product solving and how is that benefiting you?
It records all my meetings so I don't forget to do so. It also helps remind me what action items I still have to do using the tasks feature.
Love It!
What do you like best about the product?
Gong makes it easy to follow up on items that need attention following a call. Also, it is great to listen to what was said and not ask someone repeat questions.
What do you dislike about the product?
If I had to pick one thing I dislike, it would be having to scroll through all the calls to get back to the one I'm looking for.
What problems is the product solving and how is that benefiting you?
Gong analyzes calls and reminds you to slow down and listen while encouraging you to get the callee involved in the conversation.
Gong = Business Critical App for Software Sales Orgs
What do you like best about the product?
Gong is fantastic - while we cost justified the initial investment as a coaching tool for sales leadership, the use cases have evolved far beyond into activity accountability, notetaking, pipeline management, forecasting, and most importantly, market research. For any software sales organization looking to glean market intelligence by directly hearing from the literal voice of the customer, Gong is the way.
What do you dislike about the product?
No downsides - it's a great platform. My only regret is that we didn't buy it sooner since the analytics pieces get better as it continues to capture more conversations.
What problems is the product solving and how is that benefiting you?
Gong makes it so our sales leadership team can divide & conquer in, across, and external to our organization. No one can be everywhere at once, but with Gong, we're pretty close.
Outstanding search and transcript information, along with friendly "action item" reminders
What do you like best about the product?
Ability to search for topics of interest and cut snippets of the recordings so you can quickly review items. I also love the fact that it "keeps you honest" by reminding the participant of action items they said they would take.
What do you dislike about the product?
That Gong isn't a public company yet, I want to buy some stocks!
What problems is the product solving and how is that benefiting you?
It allows us to keep track of relevant conversations and ensures that agreed upon action items aren't forgotten.
Great end user experience
What do you like best about the product?
Video call recording and providing a transcript
What do you dislike about the product?
Repetitive reminders for actions that have been completed
What problems is the product solving and how is that benefiting you?
It's helping me recollect all topics during a call
Great platform for meeting recaps!
What do you like best about the product?
I love the transcript created for the meetings and the follow up notes.
What do you dislike about the product?
Nothing I really dislike, it's a great product.
What problems is the product solving and how is that benefiting you?
Tracking the behaviors of my calls and providing me with feedback on how to improve. I'm more productive because of it.
showing 1,361 - 1,370