Gong
Gong.ioExternal reviews
6,454 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Effortlessly Efficient and Intuitive Navigation
What do you like best about the product?
Gong is a remarkable product for reviewing calls due to its exceptional data-driven approach, allowing users to analyze and extract valuable insights from their conversations effortlessly. Its user-friendly interface and seamless integration make it a joy to work with, enhancing productivity and enabling effective collaboration.
What do you dislike about the product?
Gong's search bar is not my favorite due to its lack of intuitive search options.
What problems is the product solving and how is that benefiting you?
Gong has proven to be a valuable tool for me as it excels at lightning-fast information retrieval, allowing me to quickly find the details I need from my work calls. Its remarkable capability to pull up even the smallest details that I may have otherwise forgotten greatly enhances my productivity and ensures I have a comprehensive understanding of my conversations.
Quality recording and vocal analysis for reviewing calls
What do you like best about the product?
I like Gong for the quality of the software. It is very intuitive when it comes to call analysis. It breaks down your weak points so that you can improve on them for future calls. I also like that you can listen to other agents' calls to improve overall quality.
What do you dislike about the product?
I think that the least helpful thing about gong is that the filter system when trying to search for specific calls within your organization can be difficult I think it was more user friendly to find thing easily and quickly would really help.
What problems is the product solving and how is that benefiting you?
Gong is making my sales calls better and allowing me to review my calls quickly with intuitive insights that I can use to improve my overall call quality. It benefits me because I can close more sales calls.
Great product
What do you like best about the product?
Easy to review calls, helpful insights around talking time and pauses.
What do you dislike about the product?
Don't love the interface. I feel like it could be simplified
What problems is the product solving and how is that benefiting you?
Reviewing calls is quick and easy
Harness the power of the gong to improve customer satisfaction
What do you like best about the product?
As a Customer Success Manager (CSM), the best thing about using Gong is the clarity and efficiency it brings. It helps speed up conversations with customers and allows me to quickly recall past conversations for future reference. I can also provide customers with use cases in more detailed audio clips rather than typing out instructions each time, which also saves time. Finally, when it comes to managing the performance of my team members during calls or providing feedback on how to deal with difficult customers, having all the key information from our call recorded by Gong at my fingertips makes the assessment much easier.
What do you dislike about the product?
I do not like that Gong does not have an efficient way of sharing multiple call samples at once. I think the best approach is to share a clip and let the viewer come back and watch more clips as needed, rather than offering a barrage of content all at once. As far as I'm aware, this problem hasn't been addressed with a viable solution yet; sending emails with attachments might be another possible workaround for users who want to share their samples or recordings.
What problems is the product solving and how is that benefiting you?
Gong helps me stay organised and productive. It records client meetings so I can easily go back and review previous discussions, which saves a lot of time and effort. It also recognises when there's an action I need to take after our meeting - such as creating a follow-up email or completing other tasks on my list - which streamlines the workflow even more.
One of the greatest tools for managers to hold reps accountable
What do you like best about the product?
Insight into deals and review of key calls
What do you dislike about the product?
Sometimes the wrong accounts get pulled into deals
What problems is the product solving and how is that benefiting you?
Understand updates on deals and avoid me having to constantly hear from reps. Also auto logging activity from reps saves a ton of time
Gong - best sales tool since…
What do you like best about the product?
Gong allows me to review the actual talk
What do you dislike about the product?
It occasionally gets some transcript incorrect
What problems is the product solving and how is that benefiting you?
Gong allows me to avoid the distraction of note-taking and can focus on the call and review later and share notes
Super useful tool for improving my demos!
What do you like best about the product?
The best thing is also the worst thing, being able to listen to your demos/ calls and (besides hearing what you sound like!!) being able to understand what you are saying and how you are saying it means you can take the proactive approach to teaching your clients.
What do you dislike about the product?
There is nothing I dislike about Gong, besides having to listen to my voice of course. I would recommend this product to anyone in a client facing role or anybody who wants to be proactive on their communication.
What problems is the product solving and how is that benefiting you?
We have multiple demos a day and we are therefore able to revisit conversations to make sure conversations do not get missed. We are also able to analyse the calls to see how we say things - it is a really useful tool for anybody wanting to think about their communication.
great tool for pulling in user insights
What do you like best about the product?
extensive filters that can be used to hone in on areas of interest, and the ability to save recordings for future analysis
What do you dislike about the product?
Takes some getting used to at first, and if too many filters are created, it can get overwhelming
What problems is the product solving and how is that benefiting you?
Deeper dive into user analysis and insights
Exceptional Efficiency for Coaches
What do you like best about the product?
The efficiency Gong creates for me as a Manager of a large team has made me a better coach. Gong helps me identify and focus on where I am most needed and maximize my time and attention with each team member.
What do you dislike about the product?
Nothing - I am so thankful we have it, and can't imagine coaching this large team without it!
What problems is the product solving and how is that benefiting you?
Using Gongs' conversation intelligence, I can efficiently and effectively listen to, coach and provide feedback to my team at an individual level and use the data collected to identify gaps or challenges across the collective group.
Gong really helped me to hone my agents better!
What do you like best about the product?
I like artificial intelligence and how it helps me better understand how to approach my coaching sessions.
What do you dislike about the product?
I wish I could also search the calls using the Lead ID from YGL (APFM Account). I also wish that we can also get an update where Gong can also do Video Screen Recording! That will be epic!
What problems is the product solving and how is that benefiting you?
Gong lets me analyze the most impactful behaviors my agents have that affect their call types and customer conversations
showing 1,321 - 1,330