Gong
Gong.ioExternal reviews
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Very useful tool to listen to calls
What do you like best about the product?
I personally did find the tool very useful as we were able to analyze our own calls and check our performance based on which we can improvise if required and work on taking better calls everyday!
What do you dislike about the product?
It has been a useful tool always but there is nothing that I personally dislike about Gong. It has been really helpful in every way and if it has been helping to improve the quality of our own calls what can be there to dislike about it.
What problems is the product solving and how is that benefiting you?
Gong helps us to listen to our own calls and analyze and work on improving the quality and also allow us to listen to our peers calls and learn new ways of communication through that and also to rectify any mistakes
Transcripts in Calls
What do you like best about the product?
The best part I like about Gong is the transcript section that auto detects the speech and generates the textual transcript
What do you dislike about the product?
I think the tool is already great. However if you can add the AI feature I discussed earlier that would be great
What problems is the product solving and how is that benefiting you?
Helping us understand our phone calls
Gong is a very useful tool
What do you like best about the product?
Gong can be used to make the most out of our work flow. To improve ourselves and also to share information to other peers.
What do you dislike about the product?
Most of the gong is very useful and I didn't find anything to dislike
What problems is the product solving and how is that benefiting you?
Gong can be utilised to share good communication practices and also to improve upon our own skills in strategist call
Back to School chat
What do you like best about the product?
I can see how much I've talked in a meeting. When I review and see I've talked more than my client, I know how to reapproach the conversation.
What do you dislike about the product?
It would be helpful to have a way to have gong join the call silently. Sometimes the lag in announcing it's being recorded is jarring.
What problems is the product solving and how is that benefiting you?
It is a note taker for me so I don't have to spend time taking notes and deterring from the convo at hand.
Powerful and effective skill development tool
What do you like best about the product?
I like the public library where you can listen to various calls under a specific topic/ category which had helped me get more insights and new ideas to discuss these with my advertisors
What do you dislike about the product?
It would be great to have the calls uploaded on gong within a couple of hours and it is difficult sometimes to your calls
What problems is the product solving and how is that benefiting you?
The best thing of G2 is its simplest interface. They are less demanding in reviews. They process reviews with reasonable criteria of approval. They provide good glimpses of user experiences to their vendors.
One of the BEST sales leadership tools I've ever used!
What do you like best about the product?
How easy it is to review basic call behaviors within sales calls. I also like the ease of navigating deals and accounts. Overall, it makes giving feedback to reps efficient and easy. It also is a great tool to share calls across the entire org.
What do you dislike about the product?
Occasionally Gong doesn't record calls/videos automatically and it can make keeping up with an account challenging. Some reps do not take actual notes because of their reliance on this tool as a reference post meeting.
What problems is the product solving and how is that benefiting you?
Gong functioned as the go-to tool for Sales Coaching and for meeting notes. It is a great reference point for preparing for second meetings as we regularly used Gong to review discovery calls.
Gong is by far the BEST Tool I used in my 20+ yrs of Sales.
What do you like best about the product?
Very User-Friendly that is easy to pick up and use. Also the ability to customize to suit our needs is also a HUGE plus.
What do you dislike about the product?
It can be tricky to dealing with their Support team because everything is through email so it makes the dialogue tough
What problems is the product solving and how is that benefiting you?
Gong has helped make our New Hire Onboarding much more streamlined by having a Library of calls that new sales reps have access to. Getting both good and bad calls helps our training immensly
Gong is very easy to use.
What do you like best about the product?
What's best about gong is the ease of navigation in the system
What do you dislike about the product?
I haven't found much since I only tag calls for my managers
What problems is the product solving and how is that benefiting you?
recording calls, being able ot snip calls and asking for feedback
Great tool to learn and teach
What do you like best about the product?
I love that Gong is easy to use and well used it's impactful on your work. I highly recommend it to try it out!
What do you dislike about the product?
There is nothing I disklike about Gong - really good tool.
What problems is the product solving and how is that benefiting you?
Coaching and upskilling.
My Personal experience with Gong.
What do you like best about the product?
The user friendly Interface and easy to analyse calls, feedbacks and areas of improvements. I really admire the feature to access call the calls in the history.
What do you dislike about the product?
I thaink the time that tool takes to update the calls on the personal interface. if that is quick enough it will really help us to act on the improvements more quickly.
What problems is the product solving and how is that benefiting you?
Gong tool is really a helping tool to analyse the calls and seek feedback on the good and bad calls that are often helping me to continue with the best practices and scale up in the areas of improvement.
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