Gong
Gong.ioExternal reviews
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Strong Conversational AI solution for call recording analysis
What do you like best about the product?
Gong has an excellent customer success team that worked with us throughout the migration process. We moved from Chorus to Gong, and immediately saw higher adoption and utilization of the tool vis-a-vis our previous Chrous adoption/utilization. Gong functionality ensured immediate user acceptance, and delivered immediate value to our front line sales users and their managers.
What do you dislike about the product?
Gong's implementation team was very supportive and engaged. But they would have added even more value if they had walked us through all the decisions to be made at the very beginning of the project. There were some settings and configurations that we needed to ask for their support to set up. Also, the email and call recording sharing models are tied to profiles, but the basic sharing options are
1) All
2) Their Manager's Team
3) People who report to them
4) Their Own
5) Specific Teams (as in people who report to a manager & that manager)
There is no option to define teams other than a hierarchical construct, which includes the manager. Thsi did not work for us. To ensure reps could see other reps emails/calls, but not see ones that were manager only, we had to manually add every sales rep to the Specific Teams option - this is cumbersome and could have been avoided if Gong would have a capability to have a defined grouping based on profiles.
1) All
2) Their Manager's Team
3) People who report to them
4) Their Own
5) Specific Teams (as in people who report to a manager & that manager)
There is no option to define teams other than a hierarchical construct, which includes the manager. Thsi did not work for us. To ensure reps could see other reps emails/calls, but not see ones that were manager only, we had to manually add every sales rep to the Specific Teams option - this is cumbersome and could have been avoided if Gong would have a capability to have a defined grouping based on profiles.
What problems is the product solving and how is that benefiting you?
Ensure reps are coached about their conversational habits. Allow better understanding of Deal reality - challenging reps on their stage or qualification where the interactions or conversations don't seem to support that classification. Automating draft follow up emails & taking transcription/note-taking off the rep's hands.
Powerful for production and follow up with internal employee communication and client alignment!
What do you like best about the product?
Oh Gong, how I love thee, let me count the ways...
- Sharing best practices with teammates and ability to build a library.
- Sharing recordings with customers to ensure alignment on goals
- Snippets for support, product, and development to review for improvement
- Screenshare, file share, chat review, speed controls, key word search (metadata), and more!
- METRICS! LOT'S OF PERFORMANCE METRICS!
- Sharing best practices with teammates and ability to build a library.
- Sharing recordings with customers to ensure alignment on goals
- Snippets for support, product, and development to review for improvement
- Screenshare, file share, chat review, speed controls, key word search (metadata), and more!
- METRICS! LOT'S OF PERFORMANCE METRICS!
What do you dislike about the product?
Constructive suggestions:
- Enlarge the video without having to go full screen
- Could improve on word recognition for the transcript. (there is an admin setting to offset errors/interpretations)
- When sharing snippets, it'd be helpful to have an option to include the timestamp of the meeting.
- Enlarge the video without having to go full screen
- Could improve on word recognition for the transcript. (there is an admin setting to offset errors/interpretations)
- When sharing snippets, it'd be helpful to have an option to include the timestamp of the meeting.
What problems is the product solving and how is that benefiting you?
Following a meeting, it there are points that I need to circle back to in order to ensure I am clear on my clients' goals to success.
Gong has helped with ensuring that I have access to the transcript to share with both internal and external stakeholders.
I review my metrics to ensure that my communication is optimal and professional.
My team is using my calls as best practices for different circumstances.
Gong has helped with ensuring that I have access to the transcript to share with both internal and external stakeholders.
I review my metrics to ensure that my communication is optimal and professional.
My team is using my calls as best practices for different circumstances.
Highly recommended!
What do you like best about the product?
Transcripts! As a notetaker, sometimes it's hard to catch up on the conversation. With the availability of Gong transcripts, it's now easy for me to take notes after the meeting.
What do you dislike about the product?
The transcripts cannot be edited or updated. If there's a way to edit mishears or any incorrect words, it would be so much better so that keywords will also be accurate.
What problems is the product solving and how is that benefiting you?
The notetaker is very helpful for me as the one who takes minutes. But for the Sales team, the deal activity feature is very useful as it shows interactions between the sales rep and the client, therefore showing where their focus should be to close the deal.
best tool for improvements
What do you like best about the product?
so many things the ability to review calls in real time share calls the list goes on
What do you dislike about the product?
to be fair not a lot sometime the interface could be more accessible
What problems is the product solving and how is that benefiting you?
things im lacking in calls and helpful topics to improve
Useful
What do you like best about the product?
We could make use of the recording for future reference and the same can be heard later.
What do you dislike about the product?
nothing as such however if we could have the flexibility to ad Gong on the call then it would be better
What problems is the product solving and how is that benefiting you?
If we wish to learn how can we improve our pich points that becomes easier
Great sales tool
What do you like best about the product?
Insights and transcripts. "Save for later" lists are very useful as well
What do you dislike about the product?
It takes a bit of digging aroud to understand conversation timelines
What problems is the product solving and how is that benefiting you?
It allows me to refresh on previous conversations and insights, before each call
Great tool
What do you like best about the product?
easy way to review calls, flag parts of the conversation that need review
What do you dislike about the product?
nothing seems to not work correctly. Great tool
What problems is the product solving and how is that benefiting you?
Customer and prospects issues and challenges as well as needs
Amazing tool
What do you like best about the product?
The best is you can listen to your own calls or any best calls that will help you in improving in your day to day activity
What do you dislike about the product?
we need to share our calls publically so that everyone can have access to it.
What problems is the product solving and how is that benefiting you?
If we have any doubts about our Own calls, we can directly come to gong and we can be mindful about what we are doing.
Valuable customer knowledge every Product Marketing Manager needs
What do you like best about the product?
I can filter by key word, find conversations about a specific feature and get real feedback from customers to understand how to focus my marketing materials based on their words.
What do you dislike about the product?
Nothing so far. Training was a bit hard for me (even they have a lot of weekly webinars and videos) but to self-discover the product in a product-led approach was a bit hard.
What problems is the product solving and how is that benefiting you?
Give me customer insights about specific features. Allows me to understand how customers perceive, adopt and use a feature and communicate to them in their language. Gives me good quotes I can later use in my marketing materials (with customer approval of course)
Great for practice.
What do you like best about the product?
To reveiw the calls of my teamates and listen to their talk tracks to improve my own.
What do you dislike about the product?
Nothing - everything has gone very well so far.
What problems is the product solving and how is that benefiting you?
Solving the problem of poor talk tracks. It helps me improve how I converse with prospects.
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