Gong
Gong.ioExternal reviews
6,433 reviews
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Love this tool
What do you like best about the product?
Best in class at call summaries, understanding account information, and researching accounts
What do you dislike about the product?
It could be better with search features and functionality
What problems is the product solving and how is that benefiting you?
Quickly find information from Accounts within the business without asking internal people
Gong is key to efficiency and offers complete transparency into your accounts.
What do you like best about the product?
It reduces the heavy lift of notetaking, accurate follow ups, and allows for quick hit insights for relevant information. Provides the ability to transfer knowledge internally and get relevant teams up to speed in a matter of minutes. The briefs and AI prompts are great for finding what you need and the ability to click into those to take you directly to the time the information was shared. It drives efficiency and minimizes mistakes.
What do you dislike about the product?
Not much to report. The navigation at times isn't as simplistic as I'd like. I'm lazy and would love to see advanced automation where the call briefs/action oriented follow ups sent directly to my inbox after calls. It'd be cool to add executive roles and stakeholders to an account in Gong who could receive a weekly/monthly recap of the activity on the account.
What problems is the product solving and how is that benefiting you?
Proactive account outreach. Internal knowledge transfer to our leadership and CX teams for understanding our customers business priorities, feature enhancements, and for account transitions. Organizational benefits for email responses and key action items to follow up on with customers. Huge for EBR preparation as well.
Streamlined Sales Calls and Insights with Gong
What do you like best about the product?
I find Gong invaluable for managing my sales pipeline and as a notetaker for calls, as it has significantly changed my life by saving me a lot of time. It records and uploads meeting notes to Salesforce automatically, freeing me from note-taking. This allows me to focus better on assessing conversations, knowing Gong handles note-taking. Gong offers features the previous platform lacked, such as robust call note-taking and advanced AI capabilities. Setting it up was easy, with helpful team support. I appreciate the insights Gong generates, helping us understand buyer intent and improve our sales forecast. The meeting notetaker and AI search for pipeline queries are essential features for me. Its ease of use and connectivity with other platforms make it a tool I'd buy again.
What do you dislike about the product?
I don't think I would change anything. But I do think that sometimes the notes could provide better insights.
What problems is the product solving and how is that benefiting you?
I use Gong to manage my sales pipeline, saving time on note-taking by automatically recording calls and uploading notes to Salesforce, which enhances my focus and generates better insights for forecasting.
My #1 Tool
What do you like best about the product?
The platform is super user friendly and easy to navigate. It provided very detailed information and make my day to day so much easier and keeps my work super organized.
What do you dislike about the product?
I wish there was live transcriptions for phone calls almost like subtitles for calls.
What problems is the product solving and how is that benefiting you?
It is an amazing organizational tools and keeps my day to day tasks all in one spot
Rapid Onboarding and Engaged Customer Interactions
What do you like best about the product?
I really appreciate Gong's pipeline tracking. It allows me to quickly set up and understand pipeline status effortlessly. I find watching recordings of other people's calls invaluable for fast onboarding and understanding customer challenges. I love how Gong lets me engage with customers without worrying about taking notes. I can rely on Gong for detailed notes post-calls, ensuring I always give my best to customers.
What do you dislike about the product?
I'd love if there was some kind of integration with ChatGPT that made it a little quicker to go through the process that I currently have.
What problems is the product solving and how is that benefiting you?
I use Gong to ramp up quickly, analyze calls effectively, and engage more with customers without taking notes, enhancing my sales performance.
Huge fan of Gong.
What do you like best about the product?
Huge fan of Gong.
I use it on every call — the recordings, transcripts, and summaries have become essential. It’s dramatically improved how I manage follow-ups and track key info. I genuinely can’t imagine working without it now. Total game-changer for efficiency and accountability.
I use it on every call — the recordings, transcripts, and summaries have become essential. It’s dramatically improved how I manage follow-ups and track key info. I genuinely can’t imagine working without it now. Total game-changer for efficiency and accountability.
What do you dislike about the product?
They can add more AI capabilities. but that is it!
What problems is the product solving and how is that benefiting you?
summaries, key highlights, Action items
Lots of Hype with Little To Show For It
What do you like best about the product?
This is a great question. I'm not sure what I like about Gong the most.
What do you dislike about the product?
Onboarding is done by an outsourced vendor who does not take the initiative to make sure you are successful. Tickets takes weeks to get resolved. CS was supposed to schedule an onboarding call but hasn't done it yet and the AE has never followed up. Gong BARELY has any AI features. We export all of our calls to Clay and have them run AI against the calls. I wish I tried a new vendor such as attention.tech.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of needing accurate transcripts.
Incredible tool to stay organized and have an overview of my accounts in a few seconds
What do you like best about the product?
Great call recording feature that gives you a summary of what was discussed on the call, autogenerating follow up emails.
You can select an account and ask Gong questions about it. This helps me prepare before client calls, but also have a quick overview of problems that our team needs to solve for that client.
You can select an account and ask Gong questions about it. This helps me prepare before client calls, but also have a quick overview of problems that our team needs to solve for that client.
What do you dislike about the product?
Sometimes a few details aren't accurate on the call summary.
What problems is the product solving and how is that benefiting you?
Not having to rewatch a call to know what was discussed.
The ability to know what's going on with an account without having to re-read all emails and call recaps.
The ability to know what's going on with an account without having to re-read all emails and call recaps.
Insightful and Game-Changing Sales Tool for SDRs
What do you like best about the product?
Using Gong has completely transformed the way I approach sales calls and follow-ups. The platform is incredibly easy to use, with a clean and intuitive interface that makes navigating through calls and insights seamless. Integration with our CRM and other tools was effortless, allowing me to quickly sync data and stay organized without any hassle.
What sets Gong apart is the sheer number of features it offers, from call recording and transcription to AI-driven insights and performance analytics, which empower me to continually improve my outreach strategy. The actionable feedback and team collaboration features have boosted my confidence and effectiveness as an SDR. Overall, Gong is a game-changing tool that has elevated my sales performance and helped me close more deals.
What sets Gong apart is the sheer number of features it offers, from call recording and transcription to AI-driven insights and performance analytics, which empower me to continually improve my outreach strategy. The actionable feedback and team collaboration features have boosted my confidence and effectiveness as an SDR. Overall, Gong is a game-changing tool that has elevated my sales performance and helped me close more deals.
What do you dislike about the product?
One area where I think it could improve is the speed of call transcriptions. Sometimes, I wish the transcriptions would process faster to help me review calls and follow up more quickly.
What problems is the product solving and how is that benefiting you?
Gong solves several key problems that we face in sales every day. First, it eliminates the guesswork by automatically recording and transcribing calls, so I never miss important details or action items. This helps me stay organized and ensures follow-ups are timely and accurate.
Gong makes it easy to collaborate with my team by sharing calls and best practices, which helps us all get better faster. Overall, Gong has boosted my productivity, sharpened my skills, and helped me hit my targets more consistently.
Gong makes it easy to collaborate with my team by sharing calls and best practices, which helps us all get better faster. Overall, Gong has boosted my productivity, sharpened my skills, and helped me hit my targets more consistently.
Great Platform w/ AI Intelligence
What do you like best about the product?
I love how you can look up key words in a conversation, topics, and names and all the information comes up
What do you dislike about the product?
It could be slow at times, and when you search something it often autofills to the wrong destination
What problems is the product solving and how is that benefiting you?
Its AI capabilities and transcriptions are very accurate, saving time and energy
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