Gong
Gong.ioExternal reviews
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Great value when even a basic user
What do you like best about the product?
- Being able to review my own recordings and transcripts to recall things I've forgotten
- Making it so that prospects don't have to write as detailed notes
- Prospects can send recordings and transcripts to those then couldn't make a call
- The stats
- Making it so that prospects don't have to write as detailed notes
- Prospects can send recordings and transcripts to those then couldn't make a call
- The stats
What do you dislike about the product?
Some clients might not love being recorded
What problems is the product solving and how is that benefiting you?
Forgetting details of a call...being able to see what I am doing wrong and try to correct it
Good
What do you like best about the product?
I can listen to my calls to improve my performance
What do you dislike about the product?
nothing as now , if I can get the incoming calls or voicemail phone numbers
What problems is the product solving and how is that benefiting you?
I can listen to my own calls and improve on my pitching abilities and product knowledge
Solid Program
What do you like best about the product?
The fact I can filter out calls by account and date
What do you dislike about the product?
I think the generated captions are little accurate
What problems is the product solving and how is that benefiting you?
It's helping keep accurate analytics
Happy Gong User
What do you like best about the product?
I love the incorporation of calls, CRM, and outreach. All in one place helps paint the customer picture. The new Smart summary is awesome.
What do you dislike about the product?
Sometimes I get lost in the UI but easy to get used to.
What problems is the product solving and how is that benefiting you?
Gong is helping to understand all customer touchpoints and where more or less are needed.
Gong is Awesome!
What do you like best about the product?
I love the insights on how I can improve in certain categories in my meetings and the comparisons against the teammates.
What do you dislike about the product?
Nothing! Gong should be used by every organization!
What problems is the product solving and how is that benefiting you?
Solves recording training calls and able to share easily with clients and cross functional teams as needed.
Helps with Sales analytics & talktracks to become better at the missing pieces
Helps with Sales analytics & talktracks to become better at the missing pieces
Great Sales Tool
What do you like best about the product?
Great insight into your sales tactics. Lots of interesting data.
What do you dislike about the product?
They upsell many great features instead of providing access to the entire software.
What problems is the product solving and how is that benefiting you?
Improving sales skills. Acts as a note-taker.
Gong is good, not great. Yet.
What do you like best about the product?
I like that Gong allows sales managers to listen to calls from our reps. Great concept that saves time (ie managers are now doing call quality, not need for call quality specialists)
What do you dislike about the product?
No way to collaborate / share a library of top calls, AI is not great (yet) - the product still feels like its at its infancy and needs to be developed further
What problems is the product solving and how is that benefiting you?
Sales coaching
Great Product!
What do you like best about the product?
I love how Gong makes it easy to refer back to calls! It's summary features are top tier. You can also search calls by keyworks that may have been used during the call. What I also love is that it has a text manuscript for each call as well. You can engage with other teammates by leaving notes at specific intervals during the call which will then take them exactly to that reference point.
What do you dislike about the product?
I'm not sure I have anything I dislike about Gong at the moment. I would recommend using this tool if you're in a virtual, client-facing role.
What problems is the product solving and how is that benefiting you?
Allows the team to stay abreast on customer conversations easily without necessarily have to review the whole call.
Best app to review calls!
What do you like best about the product?
I love to listen to other calls that are similar to meetings I'm about to go into. Especially for reference, gain more confidence.
This is easy to use when you've had a call & need to review specific topics or to send to the client if they need anything to reference as well!
This is easy to use when you've had a call & need to review specific topics or to send to the client if they need anything to reference as well!
What do you dislike about the product?
I haven't found anything to dislike when I'm using the app.
What problems is the product solving and how is that benefiting you?
I don't have to worry about taking notes during a call because I can easily refer to my conversations here to see what tasks I have.
Gong is great!
What do you like best about the product?
I love how gong uses AI to summarize calls I used to spend so much time making notes and now that need has gone away
What do you dislike about the product?
Hard to control the recording stopping and starting. Sometimes I start the meeting and the recording is already happening and then I have to stop and ask for consent before resuming
What problems is the product solving and how is that benefiting you?
Gong is taking away my need to take notes throughout meetings and focus on the prospects I can also easily share snippets with the team!
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