Gong
Gong.ioExternal reviews
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Good so far
What do you like best about the product?
captured recordings and details also easy to navigate
What do you dislike about the product?
audio is not that clear and it could be better
What problems is the product solving and how is that benefiting you?
audio improvement
Amazing for Learning
What do you like best about the product?
I love how you can get access to it on your phone and learn from them on your off time
What do you dislike about the product?
Wished it record more calls rather than just a few selected ones
What problems is the product solving and how is that benefiting you?
Training for sales
Easy use, Transcript recording so valuable!
What do you like best about the product?
The transcript recording is so valuable with how we use this program. It makes it easy to find text, select it, and skip to that part of the video.
The ability to tie Gong to my calendar and invite itself as a named entity makes it so much easier just to set it and forget it. We use this program daily within our company, and it hasn't faulted in inviting itself to meetings when integrated with your calendar. Within a few minutes of your meeting ending, you have the transcript and video recording sent right to your email, and you can easily make it sharable among your entire team!
The ability to tie Gong to my calendar and invite itself as a named entity makes it so much easier just to set it and forget it. We use this program daily within our company, and it hasn't faulted in inviting itself to meetings when integrated with your calendar. Within a few minutes of your meeting ending, you have the transcript and video recording sent right to your email, and you can easily make it sharable among your entire team!
What do you dislike about the product?
The video quality is not great, audio is good. But if you need video from screen sharing, I would suggest screen recording until this improves.
What problems is the product solving and how is that benefiting you?
Gong helps me keep my meetings organized. I no longer have to write down notes during the meeting, taking my focus off the client, I can go back through the provided transcript and take my notes after the meeting is finished. I think this helps me in remembering and not having to use shorthand, but it also aids in the client feeling more engaged and listened to.
Amazing tool to help managers and reps improve
What do you like best about the product?
I love that I'm able to see all communications and all calls with no legwork. I use Gong to run all my pipeline meetings and it allows me to stay up to date on deals without nagging reps to log activity.
What do you dislike about the product?
Occasionally it doesn't work on a monday morning - possibly updates to the system.
What problems is the product solving and how is that benefiting you?
Lack of visiblity into deals
Difficulty coaching to specific behaviors
Difficulty coaching to specific behaviors
A must for any sales team
What do you like best about the product?
Coaching & Analysing calls to improve my sales performance
What do you dislike about the product?
little guidance from customer support on best practices
What problems is the product solving and how is that benefiting you?
On a Day to Day Basis, gong supports me to anaylse my sales calls, providing me with a clear summary of what was spoken about etc. allows me to keep on top of my deals and ensure nothing is missed. And if it has been missed, i know what to ask on the next call. Allows my internal coach to provide feedback
Gong - 10/10
What do you like best about the product?
Gong is the best B2B revenue intelligence platform. I can easily track and manager my open/closed pipeline. I love that they are encorporating AI technology into the platform, now I can see brief summaries of my meetings, what was discussed and what I still need to follow up on.
What do you dislike about the product?
Nothing I can think of! Gong has all the capabilites I would need.
What problems is the product solving and how is that benefiting you?
It provides accurate summaries of all my meetings. I love the additonal insights into tasks I need to followup on or complete.
Easy to implement and provides powerful insights.
What do you like best about the product?
The Gong platform is intuitive to navigate which meant that we were able to benefit from it without a substantial amount of training. When you do have questions the Gong team is prompt to respond and they provide webinars and other product marketing pieces that build even more value.
What do you dislike about the product?
I cannot think of something that I wish Gong would do that it does not. If anything I struggle to make full use of everything that it makes available.
What problems is the product solving and how is that benefiting you?
Gong has made it much easier for managers to review their teams performance and is far less intrusive than having an additional body on a call. it also provides new hires with a wealth of conversations and examples to review.
Good tool for call analysis
What do you like best about the product?
Very easy to use and navigate. It's automatically turned on for my calls and I'm able to get a good analysis of calls for me and my team. I can also view calls directly integrated into Salesforce.
What do you dislike about the product?
It's a bit on the pricey side from what I've been told.
What problems is the product solving and how is that benefiting you?
Helps me with note taking and managing the calls for my team.
Valuable Tool
What do you like best about the product?
Seamlessly records all external calls. Easy to share recordings with customers/prospects. Great insight into calls with the breakdown of what is REALLY happening with your calls. Are they progressing? Is it just small talk? etc..
What do you dislike about the product?
Nothing to dislike. If you're looking for a tool to help analyze calls, review game film and coach productively - look no further
What problems is the product solving and how is that benefiting you?
Keeps me and my time in a close working environment - especially where we work remote. I use it to review my calls, rememeber where I left off with my prospects. Recall their vacations, birthdays, promotions etc.. Make me look like a total brainiac when I can review our last conversation and chat with my prospects as if it was yesterday.
Mind blowing experience for me!
What do you like best about the product?
As a new employee, Gong has been invaluable in my being able to come up to speed more quickly. I can find very relevant meetings that I can quickly review to pick up tips, pointers of great presentations and demos, learn about deals and use cases, go back in time to see the progression of a deal and more. The summary information about each meeting, next steps, highlights, identifying competitive deals provides enormous opportunities. I also really appreciate the transcripts as well. As I progress, Its helping me review my own calls too.
What do you dislike about the product?
Sometimes the search does not work as I'd expect it. But that could be just my needing to learn the ropes a bit better.
What problems is the product solving and how is that benefiting you?
As noted in my earlier comments, I can find very relevant meetings that I can quickly review to pick up tips, pointers of great presentations and demos, learn about deals and use cases, go back in time to see the progression of a deal and more. The summary information about each meeting, next steps, highlights, identifying competitive deals provides enormous opportunities. I also really appreciate the transcripts as well. As I progress, Its helping me review my own calls too.
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