Gong
Gong.ioExternal reviews
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game changer for being able to listen to calls
What do you like best about the product?
I love the fact that even if you're just fishing for random calls you get a quick preview so you know what to expect before you play it.
What do you dislike about the product?
Honestly, I don't really have any negative feedback on the software
What problems is the product solving and how is that benefiting you?
At my last job, if you weren't in office you weren't going to be able to listen to your peers calls. Obviously Gong isn't the only software that records calls but the AI is crazy, it make it so simple to search for what type of call or demo you want to listen to
Gong is a great tool for sellers
What do you like best about the product?
The ability to notetake is unparraleled. Lets sellers stay in the moment on calls with the backup of being able to transcribe, call out deliverables, and next steps.
What do you dislike about the product?
Only thing I wish is that it got me the recording quicker and transcribed the notes quicker as well.
What problems is the product solving and how is that benefiting you?
Recording and transcribing sales calls, giving transparency from team members into calls, and notetaking.
No longer forget what you next step was
What do you like best about the product?
The next steps and summarys are fantasitc for someone who has back to back external meetings.
What do you dislike about the product?
the search and interface can be a little busy at times when trying to find a meeting.
What problems is the product solving and how is that benefiting you?
When you have back to back meetings and stuggle to note down all the next steps or when you have to rememeber what you spoke about in the last meeting but dont want to watch the whole thing back again.
Amazing Software
What do you like best about the product?
The ability to make public and private libraries.
What do you dislike about the product?
The only thing is that the calls are not available in realtime, that can be an issue with intigration in workflow
What problems is the product solving and how is that benefiting you?
Helping me coach new hires and tenrued reps and indentifying areas of opportunities
Quick Solution to Accelerate Sales
What do you like best about the product?
Being able to go back and through the transcript feature toeasily identify key areas that the customer is looking for. Further the features that allow for quick synopsises of the call make it easy for custoer support.
What do you dislike about the product?
I do not like how it takes an extra spot on the screen, it can make the meeting seem busy.
What problems is the product solving and how is that benefiting you?
Helps me mainly convert more sales
Impressive platform with great functionalities
What do you like best about the product?
Conversation intelligence functionalities provides great insights.
What do you dislike about the product?
Deal monitoring functionality is super insightful however not relevant for my role.
What problems is the product solving and how is that benefiting you?
Gong is providing great insights on how sales calls are conducted. This allows managers to review converastions, provide feedbacks and address changes if needed.
Great Tool for Sales & CS
What do you like best about the product?
Gong's UI has improved a lot a is now really intuitiuve. I love that it reminds me of my recent calls, it updates my on my pipeline, and it allows me to share as much or as little of a call that is relevant with colleagues and clients.
What do you dislike about the product?
Gong can be a bit overwhelming because it does offer so much in it's functionality, however, if you know what you are looking for, you can easily find it and build a workflow around it.
What problems is the product solving and how is that benefiting you?
Gong records my calls with clients so that I don't have to take live notes and am able to be fully present during the call. I can rely on the transciptions and live recordings to easily recall information or next steps. It provides coaching tips on how to have more effective calls, as well as tracks my opportunities. I also like that is reminds me to follow up after calls and is a single source of truth for things like contract neogtiations/ what was agreed upon.
Essential for a CSM's tech stack!
What do you like best about the product?
- Don't have to take notes or plan next steps!
- AI summaries of prior calls (helps recap content and plan for future calls)
- Insights into the way I speak (patience, interactivity) etc. I have learned a lot about myself!
- Straightforward UI and super responsive.
- AI summaries of prior calls (helps recap content and plan for future calls)
- Insights into the way I speak (patience, interactivity) etc. I have learned a lot about myself!
- Straightforward UI and super responsive.
What do you dislike about the product?
- There isn't a single thing I don't like. I don't know how I've lived this long without it, and if I change roles, I'll look for jobs that utilise Gong for sure.
What problems is the product solving and how is that benefiting you?
- I'm a CSM, so it's saving me heaps of time for my day-to-day and helping me to improve my conversational skills.
GONG ROCKS
What do you like best about the product?
I love gong! Very easy to use, use to navigate. I love it
What do you dislike about the product?
Slow but easy to use - could have quicker functionality
What problems is the product solving and how is that benefiting you?
I work for a company that uses this daily for all our recordings
Such an amazing tool!
What do you like best about the product?
The "write me a recap email" - it makes my life a lot easier.
What do you dislike about the product?
I often mention my follow-up steps a few times in a conversation. The tool often duplicates these on my recap email and I have to delete them.
What problems is the product solving and how is that benefiting you?
Follow up emails.
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