Gong
Gong.ioExternal reviews
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Gong Allows Me to Stay In the Conversation
What do you like best about the product?
Gong allows me to stay engaged in the conversation, knowing that I don't have to frantically jot down notes through a customer call. I can easily utilize one of Gong's many features to see the highlights and the action items from our discussion. I'm particullarly impressed with the AI enhancements lately and excited for the future as it gets even better. I can now easily ask Gong questions and have it generate my first draft follow-up email. I also love the ability to just toggle on the customer and increase playback speed so I can quickly hear their answers and the details provided (and not have to sift through the questions being asked by the Sales rep or me).
When first introduced to Gong at my last organizatoin, I though, "How strange, I don't love my calls being recorded," but now I PANIC anytime I'm using a customer's video conference link and know I won't have access to my digital scribe!
When first introduced to Gong at my last organizatoin, I though, "How strange, I don't love my calls being recorded," but now I PANIC anytime I'm using a customer's video conference link and know I won't have access to my digital scribe!
What do you dislike about the product?
Gong is extremely feature rich. With that, it can take awhile to acclimate to where all the options are located. I find myself wishing for a simpler interface and IA when navigating the web app. All that said, it is fairly intuitive and you can figure it out with a little exploration.
What problems is the product solving and how is that benefiting you?
As an Implementation Specialists, I'm able to quickly review calls and emails from the Sales Cycle so that I can best prepare for our introduction call. It allows me to not have to ask all the same questions again or schedule time wiht the Sales Rep for every new customer.
It allows me to have my notes captured for inputing into Gainsight / Salesforce so that I remain engaged in the conversation.
It allows me to have my notes captured for inputing into Gainsight / Salesforce so that I remain engaged in the conversation.
Gong is Great for Sales Training
What do you like best about the product?
I love the functionality of recorded SDR calls as well as demos pitched by AEs because it is a great learning tool. You can hear how your peers are handling objections/talk tracks and can implement into your own workflow.
What do you dislike about the product?
Gong is so easy to use, I don't have anything that I dislike!
What problems is the product solving and how is that benefiting you?
Gong is a learning tool that is helping me change/update my talk track accordingly so I can generate more pipeline for my company.
A necessary tool & aid for all salespeople
What do you like best about the product?
My facorite feature, the spotlight. Such a nice recap of the conversation. But of course the recording, action items and ability to reference the script is extremely helpful. Easy to use, good integration.
What do you dislike about the product?
Call rating, especially when it comes to patience. Filler words count as interuptions so you almost have to speak like a robot and do facial agreements only so that it doesn't count against your rating.
What problems is the product solving and how is that benefiting you?
I don't need to take notes or wonder if I heard somethign right. I can go back and reference the call. Furthermore, it saves times and eliminates additional meetings (r repeat meetings) since the call can be shared internally and externally.
Gong Review
What do you like best about the product?
-Ease of Use
-Great UI
-Call briefs feature
-Great UI
-Call briefs feature
What do you dislike about the product?
Sometimes I have trouble connecting it to my calendar.
What problems is the product solving and how is that benefiting you?
Its great when you are ramping up and you need to understand how the sales process actually works. I find that I usually take away very little information from sales enablement sessions when I first start my job so I rely on Gong.
Most complete sales platform to date
What do you like best about the product?
Everything! Gong does a tremendous job of consolidating the many tasks involved with closing deals and relaying that information in a concise platform.
What do you dislike about the product?
Nothing. Gong doesn't have any issues and if they do its fixed quickly.
What problems is the product solving and how is that benefiting you?
Call reporting, note taking, coaching, feedback, next steps, organization. Allows improved performance, quicker sales cycles and higher ACV.
The evolution of sales tools
What do you like best about the product?
Gong is an essential tool for any sales professional who wants to win more deals and grow their revenue. I highly recommend it to anyone who is looking for a powerful and easy-to-use revenue intelligence platform. The embedded AI is a massive time saver. The sales support is fantastic. From the live sessions to the content library, it's easy to learn how to become more effective in the tool and daily sales efforts.
What do you dislike about the product?
The implementation is a major factor. If all the features aren't enabled, for whatever business decision, it's like taking a racecar to get groceries. Sure you can do that, but you won't get the most out of it.
What problems is the product solving and how is that benefiting you?
It's a game-changer for account managers. It records and transcribes sales calls, providing insights to enhance your pitch. You’ll learn from successful interactions, spot areas for improvement, and receive real-time coaching feedback. Gong also facilitates peer learning, efficient note-taking, and better deal preparation. In summary, Gong elevates your sales game, enhances customer relationships, and boosts conversion rates.
Back into Client Facing Role
What do you like best about the product?
I recently moved back into a client facing role and using Gong's insights features including call recap, next steps and the new 'ask anything' has made getting up to speed quickly on account interactions not only possible, but a dream! I use Gong all day every day.
What do you dislike about the product?
At least the way we have it set up, it's really designed to prioritze one call or account owner. In our business, we have two primary players in each acocunt, so it'd be nice to see insights and stats for both easily.
What problems is the product solving and how is that benefiting you?
Conversation intellignce, documentation and tracking. Benfiting me to spend more time moving conversations and relationships forward vs recapping like we did in the past.
Amazing view into the customer and sales narrative
What do you like best about the product?
As a marketer in the past I would have to arrange with the sales team for calls to better understand how they go to market as well as to learn directly from customers
What do you dislike about the product?
I think that the filtering system is not as robust as it can be for identifying calls that have been recorded beyond from using a reps name
What problems is the product solving and how is that benefiting you?
It acts as a listening device for understanding voice of customer and optimizing the sales narrative
I LOVE Gong. I couldn't do my job without it!
What do you like best about the product?
I love being able to go back and listen to (or read the transcript) customer discovery calls. It allows me to focus on the conversation vs taking frantic notes. Its great how I can speed up the re-play to listen to the call very quickly - or jump ahead to listen to a specific person. Also, searching for specific words that were said is very handy.
What do you dislike about the product?
I find the search is not the easiest to use.
What problems is the product solving and how is that benefiting you?
I don't have to take crazy fast or incomplete notes during a call as I can go back and read the transcprit or listen to the recording in 1.5 speed.
Great salestool
What do you like best about the product?
I love how I can have my peers calls on this one stop shop to get the information on the accounts that we share, give and receive feedback
What do you dislike about the product?
Sometimes I take a while to find necessary calls
What problems is the product solving and how is that benefiting you?
Historic of conversations with accounts, feedback
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