Gong
Gong.ioExternal reviews
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Fair solution. Comparable to Substrata / Chorus. Nice.
What do you like best about the product?
It's a feature-rich product. It connects to most of the popular salestech solutions out there.
What do you dislike about the product?
Not as insightful or deep as Substrata or Chorus, but definitely worth considering
What problems is the product solving and how is that benefiting you?
Sales interaction analytics mostly.
Gong
What do you like best about the product?
i love the summary and explanation of the call, which is helpful with saving time scrolling.
What do you dislike about the product?
it's hard to find the calls you are looking for some times.
What problems is the product solving and how is that benefiting you?
Gong helps me review other teammate's calls and demos to help me better understand pain points, challenges, and what talk tracks work best.
Create feedback positive environments
What do you like best about the product?
Immediate feedback and response on my calls, I don't always have time to be taking notes while I'm in a call, so Gong captures everything for me and provides a great summarized view of the call as well as transcript. I use Gong daily for calls and feedback.
What do you dislike about the product?
So far I haven't found any. I am using it at the SDR level, so I am high level in usage.
What problems is the product solving and how is that benefiting you?
Gong is immediately letting me review calls and conversations that I could have done better, and I'm able to bring this easily to higher ups for feedback and education. This is super helpful being new to my organization.
Gamechanger - AI recording and transcripting
What do you like best about the product?
SO EASY, sits behind and does the heavy lifting
What do you dislike about the product?
Sometimes doesn't track people and messes up the analytics
What problems is the product solving and how is that benefiting you?
Recording and Transcripting - saves time massively.
One of the best way to learn more about your customers
What do you like best about the product?
One of the best way to learn more about your customers, particularly when are not working in Sales, and you Marketing
What do you dislike about the product?
When you have too many calls, you don't know where to start, which call to listen first,
What problems is the product solving and how is that benefiting you?
Knowing about our customers
It is a great platform undoubtedly.
What do you like best about the product?
Call to text accurracy. Ease of use and implementation
What do you dislike about the product?
nothing as far i remember. however, the features can be enhanced
What problems is the product solving and how is that benefiting you?
I can improve the call quality
Best in class tool
What do you like best about the product?
Detailed insights, constantly innovating, tonnes of features, overall easy to use
What do you dislike about the product?
Sometimes the UX can make it hard to find calls if I have to be nitpicky
What problems is the product solving and how is that benefiting you?
Listen to calls, analyze them, get notes from them
Note saving recording tool
What do you like best about the product?
Having the calls not only recorded but easily transcribed makes a world of difference. call prep and colaboration made easy.
What do you dislike about the product?
Needs slightly better mobile experience for on the go
What problems is the product solving and how is that benefiting you?
Reviewing calls across teammates or depts.
Gong is amazing!
What do you like best about the product?
I love being able to go back and watch calls. Allows me to focus on the customer in the call and not have to take notes. I enjoy the metrics of how my calls go.
What do you dislike about the product?
The only thing I think could be improved is the reliability of the transcript. Sometimes it picks up a different person as the one speaking.
What problems is the product solving and how is that benefiting you?
Allows me to not have to take notes in the call. This allows me to focus on the customer completely.
Gong is a great resource for new SDR/BDR's
What do you like best about the product?
It's great to hear different talk tracks and learn from your peers.
What do you dislike about the product?
I don't have any complaints so far. Great product
What problems is the product solving and how is that benefiting you?
Helps me understand how my peers are having higher conversion rates.
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