Gong
Gong.ioExternal reviews
6,451 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Gong always gives me constant feedback
What do you like best about the product?
I love that i can always go back to my calls and review the feedback to improve my further calls.
What do you dislike about the product?
Nothing so far, sometimes the site loads calls slow but not necessarily the apps fault.
What problems is the product solving and how is that benefiting you?
Gong is helping me improve my customer calls.
Friendly interface
What do you like best about the product?
Gong has a nice & easy to use interface.
What do you dislike about the product?
Sometimes the transcript is not very acurate but it is understandable.
What problems is the product solving and how is that benefiting you?
Gong helps us track and monitor the conversations to make sure our line of business has a uniform course to take.
feedback
What do you like best about the product?
Very helpful to our daily tasks and monitoring all the things that we need to improve.
What do you dislike about the product?
Nothing to dislike here.It's very easy to use.
What problems is the product solving and how is that benefiting you?
I can actively do call listening and be aware about the opportunities that we need to improve. It can also help us tracking the information in terms of taking down notes.
AI Time
What do you like best about the product?
I like the fact that I am able to access my call recording anytime.
What do you dislike about the product?
Nothing. So far so good as long as it is easy to use.
What problems is the product solving and how is that benefiting you?
It allows me to review my call. What mistakes and what misses I had.
User friendly interface.
What do you like best about the product?
Navigation from one subject to another, using color as indicators.
What do you dislike about the product?
Way calls are being transcribed.........
What problems is the product solving and how is that benefiting you?
Way how it navigate from one topic to another on an easy way.
Amazing for revisiting calls!
What do you like best about the product?
Easy to use for revisting old calls. I like that the automated transcript allows for me to quickly skim through the call. The new AI smart analysis is great for asking questions to pinpoint specific points of a call.
What do you dislike about the product?
I haven't taken advantage of the other parts of Gong such as coaching and insights. So far I don't have any dislikes of the platform.
What problems is the product solving and how is that benefiting you?
Tracking calls and analyzing the important pieces
Better Transcript
What do you like best about the product?
i like the fast avaialbility of the recordings
What do you dislike about the product?
The transcript could be better. the spelling and accuracy of the words.
What problems is the product solving and how is that benefiting you?
it solves the availability of recording that can be used for auditing.
Highlight the corrections and missed opportunities of Q.A results
What do you like best about the product?
easy access and audio conversations are translated into writing.
What do you dislike about the product?
that you need to explore and click somwhere without instructions or icon to click on to check the questionaires on your Q>A
What problems is the product solving and how is that benefiting you?
to review some important conversation with previous caller and to improve myself on the corrective actions on how to work better and be better.
Helps improve work performance
What do you like best about the product?
Gong is comprehensive and truly easy to use
What do you dislike about the product?
No observable dificulties as of right now.
What problems is the product solving and how is that benefiting you?
Real time feedback, effetive customer handling and improved future interactions
Gong helps a lot in analyzing calls and getting missed information during the call
What do you like best about the product?
Transcriptions, you can review a call even without audio.
What do you dislike about the product?
might take a while to be able to learn all the features availiable within the app
What problems is the product solving and how is that benefiting you?
Missed information during calls specially if the call takes too long and there is too much information to take note of.
showing 1,021 - 1,030