Gong
Gong.ioExternal reviews
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I use it to review all calls and demos
What do you like best about the product?
I enjoy the AI feature, transcript and the break down of nexts steps
What do you dislike about the product?
looks kinda bland and I think it should be a little simpler to send recordings to prospects
What problems is the product solving and how is that benefiting you?
note taking
Time Saver
What do you like best about the product?
I do not have to take notes on calls with my prospects. Gong records and listens and allows me to go back on all the parts of the call that need attention and require action.
What do you dislike about the product?
Still learning how to use it. Seens slightly technical.
What problems is the product solving and how is that benefiting you?
Not having to take notes or worry about what was said on a call. Allows me to focus on the needs of the prospect.
Great tool to use for work!
What do you like best about the product?
Gong has been a game changer for my daily work responsibilities! It is user friendly and the support team is always helpful.
What do you dislike about the product?
There aren't many downsides at all. I think it is a big asset so far for my work specifically.
What problems is the product solving and how is that benefiting you?
It helps me do call reviews a lot faster for my coaches. I love how it can create follow up emails/texts for clients too.
A great way to stay involved and save time
What do you like best about the product?
Gong allows me to stay engaged in the conversation without having to worry about missing a part to take notes. Being able to quickly review a call to help with notes and recap emails allows me to give my full attention to a conversation and saves time when I'm sending follow ups as well. I also love being able to share snippets with other team members for feedback or to ensure they up to date on the most recent conversations.
What do you dislike about the product?
Updating notes in Deals - if I'm making notes on a list of accounts, once I save an update, the list will reset and it makes it hard to stay on track wiht the accounts are moving around as I save updates.
What problems is the product solving and how is that benefiting you?
Gong helps me stay involved in the conversation without having to worry about stopping to take notes.
Gong Makes life easier
What do you like best about the product?
its ability to provide deep insights into sales conversations. It uses AI to analyze calls, identify key topics, customer sentiments, and effective sales strategies.
What do you dislike about the product?
Better voice recognition. Too many times the STT function doesn't properly recognize words.
What problems is the product solving and how is that benefiting you?
Gong analyzes sales calls to identify what strategies and approaches are most effective. This leads to more efficient and successful sales conversations, directly impacting conversion rates and revenue.
I find it to be the best tool to follow up on deals, client conversation and training purposes
What do you like best about the product?
That you can share snippets of a call externally, it's easy to use and it helps us keep track of our accounts
What do you dislike about the product?
That when you share a call with a client, transcript is not available
What problems is the product solving and how is that benefiting you?
We can make valuable conversations during my meetings with clients, paying attention to what they say and not having to be taking notes in a rush and therefore loosing the 50% of what they say
Strong tool to stay sharp!
What do you like best about the product?
The ease of use, ability to quickly search calls, fast forward, filter through specific criteria and much more.
What do you dislike about the product?
Nothing bad to say about the product. It's been a tremendous help.
What problems is the product solving and how is that benefiting you?
Gong is solving the problem of the time it takes to learn a new product. Being able to listen in on calls minimzes ramp up time.
Streamlining Meeting Registration and Collaboration with Gong
What do you like best about the product?
In our company, meeting registration is a critical aspect of our workflow, serving both external client engagements and internal collaboration. Gong has become an integral tool for us in this regard, providing a versatile platform for recording, sharing, and summarizing our meetings.
Gong impresses with a set of features tailored to our needs:
1. Automatic Recording:
Gong's automatic recording ensures that every detail of our client meetings and internal sessions is captured without manual intervention.
2. Transcription and Summarization:
The AI-driven transcription and summarization capabilities of Gong are standout features. The ability to automatically generate summaries helps us quickly grasp the main points of each meeting, saving time for both clients and internal team members.
3. Integration with Other Tools:
The seamless integration of Gong with our existing tools has contributed to a cohesive and integrated workflow. This ensures that the data from our meetings is easily accessible alongside other relevant information.
And also Gong's user interface is intuitive, making it easy for both new and experienced users to navigate. This has reduced the learning curve and allowed for swift adoption across our teams.
Gong impresses with a set of features tailored to our needs:
1. Automatic Recording:
Gong's automatic recording ensures that every detail of our client meetings and internal sessions is captured without manual intervention.
2. Transcription and Summarization:
The AI-driven transcription and summarization capabilities of Gong are standout features. The ability to automatically generate summaries helps us quickly grasp the main points of each meeting, saving time for both clients and internal team members.
3. Integration with Other Tools:
The seamless integration of Gong with our existing tools has contributed to a cohesive and integrated workflow. This ensures that the data from our meetings is easily accessible alongside other relevant information.
And also Gong's user interface is intuitive, making it easy for both new and experienced users to navigate. This has reduced the learning curve and allowed for swift adoption across our teams.
What do you dislike about the product?
Our overall satisfaction with Gong for meeting registration is exceptionally high. The tool has not only streamlined our processes but has also become a central hub for collaborative learning and knowledge sharing. The AI-generated summaries have proven to be a particularly valuable feature, efficiently highlighting key points from our meetings.
What problems is the product solving and how is that benefiting you?
Gong has become an integral part of our company's communication and collaboration strategy. Its user-friendly interface, powerful features, and reliability make it an indispensable tool for meeting registration. Whether engaging with clients or fostering internal learning, Gong has consistently exceeded our expectations, contributing significantly to our overall success. Highly recommended for any organization seeking to enhance collaboration and information retention through effective meeting registration.
Very intelligent and has very useful insights
What do you like best about the product?
My favourite part of the app is that I can search for key words and it will bring up all calls that contain that word. This is really useful for objection handling training for our team as I can search for our competitors' names and it will yield a list of all calls that discuss our competitor and its advantages/disadvantages.
What do you dislike about the product?
The only drawback is that sometimes the integration will disconnect from Zoom and it won't upload my Zoom call into Gong automatically (so I have to do it manually). But that is likely something to do with my computer rather than the software! It happens very occasionally and is usually corrected with some updates/refresh.
What problems is the product solving and how is that benefiting you?
I love how Gong intelligently compiles a summary of the call, so when scanning calls in the app I can quickly see the topic. This is with no human input whatsoever. It saves heaps of time when searching for calls on particular topics. When looking to assist my team with their customer calls I can search for all calls hosted by a particular member of staff, and easily choose which one to use for training. My favourite part of the app is that I can search for key words and it will bring up all calls that contain that word. This is really useful for objection handling training for our team as I can search for our competitors' names and it will yield a list of all calls that discuss our competitor and its advantages/disadvantages.
The best tool for calls with customers
What do you like best about the product?
The automatic recorder, the ability to easily snip my calls, share them internally and customize how long external folks can access the recording. Super easy integration with Google calendar that we use as well.
What do you dislike about the product?
sometimes the AI notes aren't always accurate. I get they are working on this!
What problems is the product solving and how is that benefiting you?
Our entire sales team uses Gong, but I spefically work in Customer Education/Onboarding and use Gong as the tool for my external customers to review the training session we had.
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