Gong
Gong.ioExternal reviews
6,433 reviews
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Meeting Summarization & Key Point Capture
What do you like best about the product?
Explaining the Conversation (Call Spotlight/Briefs)
Goal: Quickly catch up on a meeting without listening to the recording.
How Gong Explains: After a call, Gong's AI generates a structured summary (Call Spotlight or Briefs) that "explains" what happened by providing:
A short, paragraph-long recap of the entire discussion.
Bulleted key points or key takeaways from the customer.
Clearly identified next steps and action items that were agreed upon.
Goal: Quickly catch up on a meeting without listening to the recording.
How Gong Explains: After a call, Gong's AI generates a structured summary (Call Spotlight or Briefs) that "explains" what happened by providing:
A short, paragraph-long recap of the entire discussion.
Bulleted key points or key takeaways from the customer.
Clearly identified next steps and action items that were agreed upon.
What do you dislike about the product?
None so far since it is effective when creating a proof of pitch and discussion
What problems is the product solving and how is that benefiting you?
Gong automatically captures 100% of customer interactions (calls, emails, meetings) and uses AI to extract objective data points like sentiment, talk-to-listen ratios, and key topics discussed. This gives you real, reality-based insights into deal health.
Powerful tool for recording, meeting minutes and next steps
What do you like best about the product?
Ease of use, possibility to share recordings via links conveniently, translations of notes, integrations
What do you dislike about the product?
Requires a license to share a recording as a record (not via link)
What problems is the product solving and how is that benefiting you?
Recording calls and meeting notes taking via multiple platforms - MS Teams, Chime, Hangout, Zoom, etc.
Makes reviewing calls and follow up SO SIMPLE.
What do you like best about the product?
I love that it transcribes and outlines my customer calls. It it so easy for me to ask questions about a past call and navigate to that section. Other features I love - listening back over calls with my boss for coaching, reviewing team member calls to improve product knowledge, and more.
Overall, I was part of a pilot with our company, so they are still unlocking additional features for us and I'm sure there is a lot more that I haven't take advantage of yet!
Overall, I was part of a pilot with our company, so they are still unlocking additional features for us and I'm sure there is a lot more that I haven't take advantage of yet!
What do you dislike about the product?
Nothing yet, it has been easy to integrate into my workflow & Salesforce so far.
What problems is the product solving and how is that benefiting you?
Helps me review customer conversations and calls so that I can stay on top of next steps and provide a professional, clear experience for my customer.
Turning Calls into Actionable Insights
What do you like best about the product?
What I like best about Gong is the complete visibility it gives into customer conversations. It highlights key moments, risks, and action items, making it easier to coach teams and improve deal outcomes. The AI-driven insights save time and help us focus on what truly moves the needle.
What do you dislike about the product?
One downside of Gong is that it can sometimes feel overwhelming with the volume of data and notifications. The AI insights are powerful but may require some time to interpret and act on effectively.
What problems is the product solving and how is that benefiting you?
Gong helps capture and analyze every customer conversation, uncovering key risks, opportunities, and insights that would otherwise be missed. This improves coaching, accelerates deal cycles, and ensures more predictable sales outcomes.
Great tool for sales professionals
What do you like best about the product?
It is simple to use, easy to integrate, and accurate.
What do you dislike about the product?
Sometimes customers do not want it, and this feels like a big step back.
What problems is the product solving and how is that benefiting you?
Main use case is taking notes to capture valuable information, the second is sales coaching, gong can give feedback, as well as we share some meeting moment with the team as an example of difficult questions, and brainstorm what would be the best way to react here.
CI and RI at it's best
What do you like best about the product?
Easy UI and valuable insights.
You can understand sales cadence and missed opportunities in a sales cycle and identify points of failure
You can understand sales cadence and missed opportunities in a sales cycle and identify points of failure
What do you dislike about the product?
It has to be set up right to be succesful and that means integrating with the right tools. A necessary piece of work
What problems is the product solving and how is that benefiting you?
Gong identified where deal could go awry.
We can be more pre emptive
We can be more pre emptive
Holy moly - Gong saves my life everyday!
What do you like best about the product?
Honestly, no complaints here. I love the actionable insights, sales advice/takeaways, and ability to send snippets. Employee UI is amazing! I use Gong every single day.
What do you dislike about the product?
(of course it takes a second for AI to learn) but AI capabilities could improve.
What problems is the product solving and how is that benefiting you?
-remembering pain / client's use cases
-I use transcripts and the actionable takeaways everyday.
-sending recordings of our calls / product for "demos"
-I use transcripts and the actionable takeaways everyday.
-sending recordings of our calls / product for "demos"
So helpful!
What do you like best about the product?
Gong is a really helpful way to have notes taken for you during a call so that you can focus on listening and participating in the call instead of spending your time jotting down every note. Not only is the call recorded so that you can go back and review anything you may have missed, Gong also will send a follow up email after your call with the key points as well as a generated list of next step action items, which is so helpful for sending follow ups to clients after calls.
What do you dislike about the product?
Gong has another virtual "member" join the call as a notetaker, unlike Gemini, which may be a bit confusing to clients at first.
What problems is the product solving and how is that benefiting you?
Productivity, note taking, insights on how I participate during calls
Easy to onboard and start benefitting from metrics & insights quickly
What do you like best about the product?
The onboarding process was smooth, with a dedicated Pro Team member available to guide me and answer any questions. The Customer Success Manager is also accessible to review account setup and provide best practice recommendations. After setup, syncing with the CRM is seamless, which saves the team both time and frustration. The dashboards in Forecast are visually impressive and can be customized for different time periods, as well as for team or individual views.
What I appreciate most is that Gong provides a wide range of on-demand trainings, online guides, and a comprehensive Knowledge Base, making it easy for admins to navigate setup independently. Monthly webinars help keep users updated on new product features, and the user interface is intuitive, making it straightforward to create deal boards and dashboards.
What I appreciate most is that Gong provides a wide range of on-demand trainings, online guides, and a comprehensive Knowledge Base, making it easy for admins to navigate setup independently. Monthly webinars help keep users updated on new product features, and the user interface is intuitive, making it straightforward to create deal boards and dashboards.
What do you dislike about the product?
I wish Gong offered more filtering options when searching through conversations, and I would also like to see the ability to set custom timeframes in the dashboard filters.
What problems is the product solving and how is that benefiting you?
Gong is supporting our team in following the sales playbook, while also assisting managers in reviewing and keeping the pipeline organized. This helps ensure that our forecasts to the Executive Team are accurate.
Gong is one of the best software
What do you like best about the product?
I like that it is easy to use, the customer support is impeccable. Implementation of AI is also nice and the number of features it has to track calls, interactions, and integration of AI is improving each update.
What do you dislike about the product?
My frequency of usage is every day and sometimes it is laggy.
What problems is the product solving and how is that benefiting you?
It helps me know the account health of my clients through it's AI aspect in seconds and I can also see the interactions that my client has via email or calls and they summarize it effciently.
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