Typeform
TypeformReviews from AWS customer
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A flexible, highly usable tool for gathering user feedback (and more)
What do you like best about the product?
Typeform is the most flexible and user-friendly tool we've ever used for online surveys and forms, and this comes after having personally worked with more than 6 other similar solutions.
By using Typeform, we've managed to increase our response rate, create friendly surveys that encourage respondents to fill in all the questions and get in-depth answers by tailoring their experience with the logic jumps feature (super useful!).
It's easy and intuitive to create surveys and forms, and it usually takes just a few minutes once you've gone through the process once.
The fact that you can customize the colors, add images and create a tailored experienced for the people who you seek to gather details from is essential in making it an engaging experience. The fact that it's hassle-free for both us and the respondents makes a difference.
Also, their support is extremely helpful and fast. We only interacted once but we were very happy with how fast we received the details and the solution.
By using Typeform, we've managed to increase our response rate, create friendly surveys that encourage respondents to fill in all the questions and get in-depth answers by tailoring their experience with the logic jumps feature (super useful!).
It's easy and intuitive to create surveys and forms, and it usually takes just a few minutes once you've gone through the process once.
The fact that you can customize the colors, add images and create a tailored experienced for the people who you seek to gather details from is essential in making it an engaging experience. The fact that it's hassle-free for both us and the respondents makes a difference.
Also, their support is extremely helpful and fast. We only interacted once but we were very happy with how fast we received the details and the solution.
What do you dislike about the product?
One thing that we would love to have for our localization process is the ability to add language variants. That would greatly help us speak the same language as some of our users, who are spread across the world.
For the moment, we're using logic jumps to solve this.
A few more text formatting options would also be nice, but it's more of a nice-to-have than a need-to-have.
For the moment, we're using logic jumps to solve this.
A few more text formatting options would also be nice, but it's more of a nice-to-have than a need-to-have.
What problems is the product solving and how is that benefiting you?
We're using Typeform for a number of things, from gathering user feedback to asking people to sign up for beta testing programs to organizing giveaways.
We have both standalone surveys and ongoing surveys that help us understand what issues our customers are facing, what features we could add to improve their experience and what core needs our product solved for them.
Nothing can replace qualitative feedback coming straight from the users, so it's important for us to always keep an open door for anyone who wants to talk to us. One of the ways we do this is through these questionnaires.
We have both standalone surveys and ongoing surveys that help us understand what issues our customers are facing, what features we could add to improve their experience and what core needs our product solved for them.
Nothing can replace qualitative feedback coming straight from the users, so it's important for us to always keep an open door for anyone who wants to talk to us. One of the ways we do this is through these questionnaires.
Beautiful surveys, great customer support, outage comms not up to scratch
What do you like best about the product?
What I like best about Typeform is that its easy to create great looking, responsive surveys and forms. Typeform's customer support staff are patient, friendly and helpful. Typeform's API is strong, making it easy to programatically retrieve form submissions and load them into your own database.
What do you dislike about the product?
I wouldn't yet recommend Typeform to an organisation that wants to use Typeform as a platform, integrating it with their own products or services, as we do.
Customer support is solid (although not available 24x7), but the change and major incident processes of the engineering/dev team feel immature :
- Many outages seem to be self-inflicted (resulting from changes made by Typeform's own engineering team)
- We detect incidents that are not reported by Typeform at all.
. There is never any follow up communication explaining the outage and what will be done to prevent it recurring. Typeform are way behind our other technology providers in this regard.
I don't think these issues would be of concern if you were using Typeform to run the occasional survey, They are an issue if your business depends on it.
Customer support is solid (although not available 24x7), but the change and major incident processes of the engineering/dev team feel immature :
- Many outages seem to be self-inflicted (resulting from changes made by Typeform's own engineering team)
- We detect incidents that are not reported by Typeform at all.
. There is never any follow up communication explaining the outage and what will be done to prevent it recurring. Typeform are way behind our other technology providers in this regard.
I don't think these issues would be of concern if you were using Typeform to run the occasional survey, They are an issue if your business depends on it.
What problems is the product solving and how is that benefiting you?
We use Typeform to provide surveys and forms that are integrated with our internal customer satisfaction product for corporate IT teams, cio-pulse.com
Score calculation is awesome!
What do you like best about the product?
Although originally meant for surveys, we (ab)use Typeforms to create quizzes for an e-learning platform. The score calculation allows us to automatically calculate the quiz scores.
What do you dislike about the product?
Only having one calculated variable (score). Would like it to be dynamic.
What problems is the product solving and how is that benefiting you?
Typeform allows the content team to independently create quiz-content for the e-learning platform without any help needed from tech team.
Professional, just a little bit trick to edit
What do you like best about the product?
Typeform is a great tool to relate with leads, customer and to share content. I work with inbound marketing and Typeform wirks for relate and to atract leads. Typeform was chosen for our company because of the embed and integration features, essencial to our goals and needs.
What do you dislike about the product?
I just think that it's a little hard to edit. The edit by blocs made it more difficult to change the content and understand the programation (score, jumps etc). But it's very versatile though. In our company, we miss a option of quiz directed for "most chosen option".
What problems is the product solving and how is that benefiting you?
It's good to solve intern demands, like surveys, and to share content. It's great for Inbound Marketing, it's very interactive and have a visual professional visual. Share content with respectfull design is very important to Content Marketing.
Recommendations to others considering the product:
Explore all of the options, make test forms and try the embed options.
Flexible highly tunable greating looking forms
What do you like best about the product?
Feature rich yet super easy to master and configure and the outcome looks custom and professional which also adapts from desktop to mobile smoothly.
What do you dislike about the product?
After the form is complete there is one smallchange that was made that is causing an issue. When you want to redirect to a webpage after selecting done it rediects to a page in a lightbox only got some reason so we have made the 'done' button inactive so no redirect occurs for now
What problems is the product solving and how is that benefiting you?
We use form for both event registration and FAQ forms
Good looking form - ok Analytics
What do you like best about the product?
Being able to create conversational forms with simple logic. Simple and straightforward.
What do you dislike about the product?
Not being able to have a more pivot table style to analyzing results in-app.
Little clarity on how to integrate in mobile apps.
Little clarity on how to integrate in mobile apps.
What problems is the product solving and how is that benefiting you?
Asking questions to users and learning how they feel
Recommendations to others considering the product:
Try it, it's simple and free to start.
There is a lot to like about Typeform.
What do you like best about the product?
I love the conversationality of the form. It has made filling out forms much easier and the way you can give different responses based on answers to other questions is amazing.
What do you dislike about the product?
Sometimes the image attachment doesn't work well. We have a form for our warranty that is put straight into Salesforce as a case. Sometimes the images do not come across or you have to log in to download. I also tried using Zapier to send to Gmail but then it was even more spotty although I never had the issues downloading the image attached just wouldn't work at all. I tried to set up a Zap that would go straight to salesforce but couldn't figure out how to set up a case and do an attachment in the same zap.
What problems is the product solving and how is that benefiting you?
We use Typeform for our Warranty department as well as customer service forms. We also use Typeforms for quizzes for our store managers and new hire classes.
Recommendations to others considering the product:
Check it out. It would help to have someone that was familiar with the "Choose Your Own Adventure" books to get the most out of it.
Typeform is all we use for our contact forms
What do you like best about the product?
The overall experience. Typeforms are easy to make. One question at a time. It keeps things simple. The ability to create logic jumps between questions. The fact that everything gets stored on a database, and can be quickly exported.
What do you dislike about the product?
I think typeform is an axample of a great product with a bad costumer service. The chat does not work lately or it was disabled. (i don´t know). I think typeform is sort of obscure with communication on the problems it faces. For example one functionality stopped working a while ago and they don´t say anything. Or at least there was no place where i could find where they explained what was happening (on their blog or on some sort of news) Im talking about how we cant download uploaded documents anymore unless we are logged in. That affects our operation and my costumers. They also lack of a clear way of contacting them and report bugs. There are no forms to report problems we are having. So i dont think Tform is intersted in a good open relationship with costumers or explaining in public whats happening, or if the service will be restored. In private they offer to restore the service if we accept our account to remain insecure. But why would anyone agree to that? I think that reflects that the company culture it not to be transparent.
What problems is the product solving and how is that benefiting you?
Conversion tracking, database managment. Statistics.
Recommendations to others considering the product:
Try it
Typeform makes incredible UX so easy!
What do you like best about the product?
Just like Apple, typeform takes the simple approach of less is more.
It’s extremely easy to use which makes it very user-friendly.
Our conversion rates are killer since we switched over to typeform.
It’s extremely easy to use which makes it very user-friendly.
Our conversion rates are killer since we switched over to typeform.
What do you dislike about the product?
It is missing some complex options but this is something you sacrifice for having a truly simple interface that anyone can use.
I wish some of the logic of ITTT could be more complex.
I don’t like the auto save feature and wish they also had an actual save button as I have had it not save my updates before which is extremely frustrating.
Also I think it could be a better experience on mobile.
When you click on a typeform button it opens it up and you have to click start again. Seems like a waste of a click.
Depending on the phone you use pressing enter or return doesn’t always work so you have to click away from the keyboard then click next then click to open the keyboard again. It’s a little funny...
I wish some of the logic of ITTT could be more complex.
I don’t like the auto save feature and wish they also had an actual save button as I have had it not save my updates before which is extremely frustrating.
Also I think it could be a better experience on mobile.
When you click on a typeform button it opens it up and you have to click start again. Seems like a waste of a click.
Depending on the phone you use pressing enter or return doesn’t always work so you have to click away from the keyboard then click next then click to open the keyboard again. It’s a little funny...
What problems is the product solving and how is that benefiting you?
We use it as a sales questionnaire and use the logic to determine what product is best for the client based on a complex selection process.
Before we didn’t have a way to do this without actually speaking with the client, so this speeds up our sales process dramatically.
I also use it for lead generation and it works very well.
Before we didn’t have a way to do this without actually speaking with the client, so this speeds up our sales process dramatically.
I also use it for lead generation and it works very well.
Ideal for startups!
What do you like best about the product?
It's a great deal, the PRO version is amazing and so robust it has allowed us to operate a business with a scalable tool. As an on-demand startup, we were able to create out recruitment funnel just by using Typeform and excel.
What do you dislike about the product?
Sometimes the server crashes and we have to wait to access our information.
What problems is the product solving and how is that benefiting you?
Recruitment.
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